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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadly still waiting for my order. Can't speak to a human! AI generated customer service no help.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

856 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,1

Todas las opiniones

(856)

105 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Customer service is terrible—so I am switching.

I have been an Only Curls customer since 2021. I had purchased the whole product line, including (and most importantly) a scalp exfoliator they introduced shortly after I started purchasing from them.

It was amazing! The. They cancelled it. No warning, nothing. Just gone. I have been told now for just over 3 years, “be patient it is coming back”.

After 3 years of nothing, I asked them if they could send me the list of ingredients that were in the label of the original product so that I could find something else to use. Not their special formula, just the ingredients as listed on the label (which I would have kept if they had told me that they were cancelling it).

Twice this week, I have been told no. They will not provide that very basic level of customer service. They are “reformulating” and that “takes time” 😤

There are a LOT of other companies out there who provide excellent products for curly hair, which is great, because after this level of customer service, I am done with Only Curls.

29 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re really sorry for your disappointment here.
We pride ourselves on offering great customer service and have done our best to respond to your queries and keep you updated. While it’s very rare for us to discontinue products, we completely understand how frustrating this can be when it’s a favourite.

Unfortunately, due to internal delays, our scalp scrub still isn’t quite ready yet. As advised, we’re currently hoping to have this available by the end of the year.

While we’re unable to provide the full ingredient list for a discontinued product that’s no longer live on our site, we’d absolutely be happy to share the key ingredients with you to help guide you in the meantime.

We value you as a long-time customer and are sorry this has been such a frustrating experience for you. We’ll be in touch via email to help further 💕

Valorada con 5 estrellas sobre 5

Curly curls and calm child.

My daughter has curly hair and would get really stressed out trying to tame and style it, it was a struggle. We came across only curls on social media so ordered the starter kit.
These products are amazing and the 4 step process is easy to follow. She was over the moon with the results and actually looks forward to washing and styling her hair. I finally have a happy child who can embrace her curls. I will be ordering the full size products now.

10 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for this lovely review! We’re so pleased to hear Little Curls has helped turn hair wash day from a struggle into something your daughter now looks forward to 🥹✨

Knowing she feels happy and confident embracing her curls means the world to us. Feel free to reach out if you need anything at all, we're always here to help 💕

Valorada con 5 estrellas sobre 5

wavy curls

I started using the wavy bundle and have found the products excellent. Not only does my hair feel very soft but my wavy curls hold their shape, meaning that I haven’t had to wash my hair as frequently as before. The wavy curls are more defined and I can let my hair dry naturally rather than blast it with heat. Thanks Only Curls.

18 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

This was so lovely to read! We’re so happy to hear the Wavy Bundle is working so well for you. Softer hair, better definition and less washing is exactly what we love to hear! ✨

It’s amazing that you can now let your waves dry naturally and feel confident with them. Thanks so much for sharing 💕

Valorada con 5 estrellas sobre 5

Amazing!!!!

Amazing!!!!! I have had curly hair all my life but as I am allowing my grey to come through it’s growing straighter and soft. Can’t do anything with it. I tried the starter bundle for curly hair and won’t use anything else. And when my order arrived one of the pumps had broken. I emailed and a new one on the post same day. Excellent products!!!

15 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so happy to hear the Starter Bundle has worked so well for you, especially with those texture changes!
We're so pleased we could get that replacement pump out to you quickly too! Thanks again for your lovely support, it really means a lot 💕

Valorada con 5 estrellas sobre 5

Amazing customer service and products

I have been purchasing products from Only Curls for a little while now. The products themselves, such as the curl mousse, hair towels, and mist bottles, have been very high-quality and great to use. The mousse is so light and lasts for such a long time! I have a few chronic illnesses that can make sorting my hair out difficult, and every single time I have asked for advice or help, the customer service team have gone above and beyond to help me. I leave every conversation with smile on my face, they are a breath of fresh air and I am super grateful for their kindness!

12 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

Yay! We’re so happy to hear you’re enjoying the products- especially the mousse. It really means a lot to know they’re helping make your routine a little easier.

And your kind words about our customer care team truly mean the world to us 🥹 We’re so glad we’ve been able to support you, always here whenever you need us 💕

Valorada con 5 estrellas sobre 5

Fantastic products and lovely customer…

Fantastic products and lovely customer service. The products are the best I have used, and I have tried many!

13 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

It's so lovely to hear you’re loving the products, that really means a lot to us! ✨

Thank you so much for your kind words about our customer service too! Customer care is our top priority and we're always here if you need us x

Valorada con 5 estrellas sobre 5

Love there products

Love there products

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Only Curls

Thanks so much for leaving your review, it's means a lot to us that you're loving the products!

Valorada con 5 estrellas sobre 5

Only Curls are genuinely the best…

Only Curls are genuinely the best products i’ve ever used! i have struggled since i was young with my curls and these products have truly changed my life. if you’re looking for reliable and consistent results, you NEED to buy!! so so so amazing!

6 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for this amazing review ✨

We’re so pleased to hear that Only Curls has made such a difference for you, especially after struggling with your curls for so long. That’s exactly why we do what we do 💕

It means the world to know you’re getting reliable, consistent results and loving your curls now. Thank you for your support and recommendation, we’re so grateful to have you in the Only Curls community!

Valorada con 5 estrellas sobre 5

Took a gamble after watching the video…

Took a gamble after watching the video on Instagram.
OMG. I am blown away. Ive suppressed my long black waves for 40 yrs with straightening because without straightening, my hair was wavy, dull straw.
But let me tell you, i used the only curls cleanser, conditioner and curl creme and now have the most glorious shiny natural waves.
I am absolutely gobsmacked AND!.. No need now to fry my hair to death with straighteners ever again
Oh and lastly but importantly, the smell is divine, like a coconutty aroma, so I've not needed to wear perfume.
It's revolutionary honestly.

5 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

It's so lovely reading this! What an amazing journey with your hair. To go from 40 years of straightening to embracing your natural waves is so special, and we’re so pleased Only Curls could be part of that change 💕

Thank you for trusting us and for sharing your experience, it truly means the world to the whole team xx

Valorada con 5 estrellas sobre 5

Absolutely brilliant!

I was sceptical about buying more curl products that wouldnt do what they say, but how wrong was i!! My curls look the best they ever have, minimal frizz, and they hold! I just use the refresh spray the next day and they look as good as wash day! Amazing stuff....highly recommend!

4 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so happy to hear we proved the scepticism wrong and that your curls are looking their best yet! Minimal frizz, great hold, and easy refresh days is exactly what we love to hear 💕

Thank you for trusting us and for the recommendation, we really appreciate your support 💫

Valorada con 5 estrellas sobre 5

Sensitivity issue

I have been using OC products for a while now and have found them to be exceptionally effective for controlling my curls. Unfortunately, I recently started to react to their Berry Blossom products, so I contacted Lizzie, who was extremely helpful. I was very kindly sent a set of the fragrance free products to try and I can happily say, it seems to have sorted the issue. So, thank you OC for always being helpful and for being an amazing company 😃

13 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re really sorry you experienced a reaction, but we’re so glad Lizzie was able to help and that the fragrance free range is working well for you now 😊

It means a lot to hear that you feel supported and happy with your curls again, that’s exactly what we aim for 💕

Thank you for your continued support of Only Curls, we truly appreciate it xx

Valorada con 5 estrellas sobre 5

I’ve finally embraced my natural wavy…

I’ve finally embraced my natural wavy curls after finding products that actually work for my hair—and I’m so glad I did.

I’ve been using Only Curls for the past 6 months, and my routine has never been easier. On wash day, I apply the cream to wet hair, follow with the gel, and finish with hair oil once it’s dry. For refresh days, the water spray and refresh spray keep my curls looking defined and hydrated.

I also invested in the hair towel and silk band, and now just order refill pouches to top up my bottles—super convenient.

Honestly, it’s the best range I’ve found for my hair type. Plus, their customer service is amazing—when my pump bottle stopped working, they sent a replacement straight away.

Highly recommend if you’re looking to embrace your natural curls. They even have starter kits if you’re unsure where to begin!

3 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so pleased to hear how well your routine is working for you and that you’ve embraced your natural waves!

It’s great to hear the full routine is keeping your curls defined and hydrated, and even better that the refills are working well for you too 😊

We’re also really glad our team could help quickly with your pump bottle! We truly appreciate your recommendation and support, and we’re so happy to be part of your curl journey x

Valorada con 5 estrellas sobre 5

Love Only Curls

Love the products that are made especially for people with curly hair. My daughter (19) has struggled for years to find stuff that works for her, we have bought and tried so many different products. She has found that Only Curls products are amazing for her beautiful natural curls! Highly recommend to anyone with curly hair who is struggling to find products that work. Plus the customer service, delivery, cost etc is all fantastic too!!!!!

7 de abril de 2025
Opinión espontánea
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Respuesta de Only Curls

We’re so happy to hear your daughter has finally found products that work for her beautiful natural curls 💕

It’s great to hear you’ve had a great experience with our service, delivery, and pricing too. We really prioritise customer care 😊

Thank you both for your support, we truly appreciate it and are so glad to be part of her curl journey x

Valorada con 1 estrellas sobre 5

Extremely disappointed – Payment taken, no order confirmation, no support.

I strongly advise against buying from this website. I placed an order for several products and the payment was processed successfully—the money has already been debited from my account. However, I never received an order confirmation email, and despite my efforts to reach out, nobody has responded to my inquiries. It is unacceptable to take a customer's money and then provide zero information or support. Very poor customer service and a highly frustrating experience. Save your money and shop elsewhere.

1 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We're so sorry that this transaction hasn't been the smoothest, so we would love to help here. Our team will always reply to customers within one or two working days, where possible, and we will always do our very best to help. We understand how concerning it can be to not receive an email confirmation once payment has been made, so please do reach out again and we will make sure that your order details are sent to you.

Valorada con 5 estrellas sobre 5

I've recently placed yet another order…

I've recently placed yet another order for Only Curls Hydrating Curl cream. This time for the environmentally friendly refill pouch. I've been using it for at least four years now because it's great for my fine wavey hair giving it body even if I dry it straight & if I scrunch dry my hair it defines my soft waves. Love this product, tried so many products over the years but this is the best. Only Curls have always offered a quick delivery & a hassle free experience. I can highly recommend Only Curls for straight or curly hair.

1 de abril de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so happy to hear you’ve been loving the Hydrating Curl Creme and that it works lovely for you!

It’s also lovely to hear you’re enjoying the refill pouch option and have had such a smooth experience with delivery and service 😊

Thanks for supporting us, we're so glad to have you part of the OC community!

Valorada con 5 estrellas sobre 5

I’ve had such a great experience with…

I’ve had such a great experience with Only Curls. The website is really easy to navigate, which makes finding the right products simple—even when you’re still figuring out what works best for your hair.

I naturally have straight hair but had it permed to achieve curls, and these are honestly the only products that make my hair look amazing. My curls always come out defined, soft, and healthy-looking.

Shipping is always quick, which is a huge plus. What really stood out to me, though, was their customer service. I once accidentally bought a product meant for coily hair, and when I reached out, they were super quick to make it right. They helped me get the products that actually work for me without any hassle.

Overall, I couldn’t recommend Only Curls enough—great products, fast delivery, and genuinely helpful support.

29 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so pleased to hear that your curls are looking defined, soft, and healthy with Only Curls - that’s exactly what we love to hear 💕

It’s also great to hear you’ve found the website easy to use and that your experience with our team was helpful and hassle-free 😊 We always want to make sure you end up with the right products for your hair type, so this really means a lot.

We’re so happy to be part of your curl journey x

Valorada con 5 estrellas sobre 5

Great customer service

Recently had an issue with an order, contacted the customer service team and they were fabulous - dealt with my issue quickly and efficiently, communication was really good and friendly too!! Great service

17 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for your lovely review 💕 We’re so happy to hear you had a positive experience with our team! Providing friendly, efficient support is really important to us 😊 We’re so grateful for your support and kind words, it truly means a lot!

Valorada con 5 estrellas sobre 5

Update from my last review White Clumps!

Update from my last review. Leaving White clumps in my hair.
After a few tips from Only Curls the mega hold gel still left white clumps in my hair, no matter how much i scrunch the products in my hair. Only Curls were amazing, knowing that I'd ordered these products from Boots, they honoured my order and sent me out the enchanting gel which was super amazing of them. I can honestly say they were true to their word and with a quick delivery. Im have bouncy curly hair with no white clumps. Thank you so, so much for taking the time to help with my dilemma.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for sharing this! We're so glad we could help and that your curls are now bouncy and clump-free, that’s exactly what we love to hear 💕 Your persistence and patience paid off, and we’re SO pleased you’re enjoying the Enchanting Gel.

Valorada con 5 estrellas sobre 5

Only Curls take a bow

Absolutely delighted with Only Curls products and high quality of customer care. After being diagnosed with breast cancer and undergoing chemo my hair came back curly much to my delight. 😁 It stayed that way for about 3 years and I used Only Curls products. I’d stocked up on refill pouches and bottles but ended up not needing them having to accept that my hair was back to straight. The Only Curls team couldn’t have been more helpful accepting the return of the order. The level of personal service is unusual in this day and age and really sets Only Curls apart. I wouldn’t hesitate to recommend the business for its products, service and culture. Thank you! 🙏

18 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for your kind words and for taking the time to share your experience 💕We’re so pleased to hear how much you enjoyed using Only Curls during your curl journey, and we’re really glad our team could support you with your return. Providing a helpful, personal service is so important to us, so it means a lot that this stood out to you ✨

Wishing you all the very best, and thank you again for your recommendation, we truly appreciate it 💕

Valorada con 5 estrellas sobre 5

Excellent company even better products

Excellent company even better products, can’t rate highly enough ⭐️⭐️⭐️⭐️⭐️

13 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

It truly means the world to us to hear that you love both our company and our products. We’re so grateful for your support and for being part of the Only Curls community 💕 Your curls = our passion so thank you for rating us so highly!

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