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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered several products, loving the cleanser shampoo and conditioner. Another product didn't suit my hair. I emailed Only Curls and was given useful advice but it didn't help. I contacted them ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and Evri delivered to the wrong address. Only curls customer service was exceptional, especially considering it was the weekend. I found my order in the end on someone else’s doors... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered blue satin lined beanie with pompom on Wednesday pm.It arrived today, Saturday. Lovely soft fabric and satin smooth lining that will not squish my curls. At the age of 73 I have finally got to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadly still waiting for my order. Can't speak to a human! AI generated customer service no help.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Only Curls are on a mission to encourage curly haired people of all textures to ditch the chemicals, forget the straighteners and start loving their natural curls. We are a small London based company that are simply passionate about curly hair. We understand that curly hair is fragile and needs special care. All our styling products are packed with natural nourishing ingredients that penetrate and hydrate the hair, bringing curls back to life. All items are tested on our own curls (not animals) and we are confident that our products deliver gorgeous, happy, bouncy curls. Every time.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

856 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,1

Todas las opiniones

(856)

105 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Who knew my hair was curly - I do now!

It got to 1.5 years ago, I’d never got along with my hair, I was always trying to straighten it and it ended up thin, lifeless, fuzzy when I was going out in the rain and I really disliked it as it was a big fluff ball and never stayed straight.
I happen to come across only curls on insta I think and thought I would try the £5 trial packs cos let’s be honest it’s not cheap and I didn’t want to waste money if it wasn’t going to help me.
It wasn’t until I used that that I realised my hair was full on curly and I’d had no idea (at 43!!) 😳
Using only curls has changed my hair for the better and I love the curl I get from it.
I’ve stopped using straightners so I have life, it’s not dead, it’s grown past my shoulders and never has done before as it would break, and everyone I see who’s not seen me in a while can’t believe the changes.
Thank you only curls for making a difference to the way I treat my hair and how I feel about it.
I never write reviews but I wanted to share my experience 💜💜

11 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

This has absolutely made our day! We’re so honoured that Only Curls helped you discover your natural curls! It’s amazing to hear how embracing your curls has changed not just your hair, but how you feel about it too ✨

Stopping the straighteners, seeing your hair grow, and getting those compliments - that’s what it’s all about 😍

Thank you so much for taking the time to share your experience (especially as you don’t usually leave reviews!). We’re truly grateful to be part of your curl journey 💕

Valorada con 5 estrellas sobre 5

Best curly products I have ever used.

I have been using Only Curls for a while now and I wouldn’t use anything else. The products changed my menopausal hair from dry, frizzy and falling out to soft curly amazing condition. The products are excellent. The customer service is exceptional and the quality of products and accessories is fantastic. Thank you Lizzie and all the team.

8 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for this amazing review! We’re so pleased to hear how well Only Curls has worked for your hair, especially through those changes. It also means a lot that you’ve highlighted our customer service and accessories too, we really do try our best across everything we do 😊

Thank you again for your kind words and support, it truly means so much to the whole team 💕

Valorada con 5 estrellas sobre 5

The microfibre hair towel is great

The microfibre hair towel is great! Although it is more on the expensive side it is definitely worth it, perfect for straight hair as well as it is really absorbent and fits long length hair! It’s also really secure as it has 2 loop holes on each side which isn’t so obvious on the pictures xx

2 de marzo de 2026
Opinión espontánea
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Respuesta de Only Curls

We’re so happy to hear you’re enjoying the microfibre towel, it’s great to know it’s working well for longer hair too! 😊 We really appreciate your support and are always here to help of you need anything at all! x

Valorada con 5 estrellas sobre 5

Only The Best

Exceptional customer support from Only Curls (only the best) as always. I was helped by Khadija who went above and beyond with her kindness to allow me to continue nourishing my curls with the All Curl Cleanser.

28 de febrero de 2026
Opinión espontánea
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Respuesta de Only Curls

Hi Kay, this truly means a lot, I’m so glad I could help ✨ It’s always our aim to support you on your curl journey in any way we can. Thank you so much for your kind words, it’s really appreciated 💕 You know where to find us if you ever need anything at all.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service when I received a faulty product. Replaced within 24 hours. So easy.

25 de febrero de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for sharing! We’re thrilled we could sort that out quickly for you, we really appreciate you taking the time to leave this lovely feedback ✨

Valorada con 5 estrellas sobre 5

Really good customer service

Really good customer service! Had an issue and a replacement was sent out immediately!! The products have been a game changer!!

26 de febrero de 2026
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thank you so much for your lovely feedback! We’re so happy your replacement arrived quickly and that you’re loving the products, that’s exactly what we love to hear 💕

Valorada con 5 estrellas sobre 5

Daughters with curls and this mama had no experience

If you have a little one with curls, you know the struggle — tangles, tears, and the never-ending battle against frizz. That’s exactly why Only curls Little curls products have been an absolute game changer in my daughter’s curly hair routine.
From the very first use, detangling became effortless. No more crying during brush time, no more knots turning into a dramatic event — just smooth, manageable curls that glide through the comb. The formula is gentle yet incredibly effective, leaving her hair soft, hydrated, and beautifully defined.
What truly amazed me is the frizz control. Her curls are now bouncy, shiny, and perfectly formed without any fuzz. They stay defined throughout the day while still feeling light and natural — never crunchy or heavy.
Only curls Little curls products have completely transformed our routine from stressful to joyful. Beautiful curls, zero tears, and no frizz? That’s a win in every way. 💕

With love Aoife x

24 de febrero de 2026
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Ahh this made us smile so much! Thank you for sharing your experience, we’re so pleased Little Curls has made hair time joyful instead of stressful. Those happy, bouncy curls sound amazing! 💕

Valorada con 5 estrellas sobre 5

All the products are so good to use on…

All the products are so good to use on curly hair , they really work, such good support from the only curls team in ordering for my salon use and for my clients, I have tried many curl products over the years , only curls is definitely the best.

20 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Genuine company but disappointed with results

Customer service quick to respond with my queries before purchase.

However, very disappointed with the products. I had been using those from another company but felt I could get a bit more definition with my hair. Sadly this didn't happen and the other brand was much better.

Other cons:
Postage is very high. More so than similar companies.
No free gift for new customers despite saying there would be.

13 de febrero de 2026
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thanks so much for taking the time to share your feedback. We’re happy to hear our customer service was helpful, but we’re sorry the products didn’t give you the definition you were hoping for. Our range does get lots of great reviews, but we completely understand that every head of curls is unique and sometimes it takes a few tweaks to find the right routine.

We’re always very happy to help with personalised tips, and can also look at exchanging any products that aren’t working out - we definitely don’t want any unhappy customers. We’ll reach out to you by email to help with this and to check what happened with the free gift you mentioned.

In terms of shipping, we do offer free delivery on orders over £50, which many customers find helps keep costs down.

We’d love to help you get the best possible results, so keep an eye out for our email soon 💕

Valorada con 4 estrellas sobre 5

Embracing natural hair for 7 years now

I have been embracing my naturally wavy hair for about 7 years. In this time navigating what works for me has been tricky often involving lots of trial and error having to buy costly products just to see if they work for me. I had been considering Only Curks products but didn't want to spend lots of money to find they don't work for me. The starter/travel bundle was ideal for trying the products and I have found them to be the best I have used yet. I've had little to no build up in the 6 months I have been using them and my waves are more defined than ever. I am very happy 😊

12 de febrero de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you so much for sharing this - we’re so happy to hear the Starter Bundle worked out so well for you 😊 We know how much trial and error can go into finding the right routine for wavy and curly hair; it really means a lot to hear that our products have helped give you more definition - we love happy curls!
Thanks again for taking the time to leave such a lovely review 💗

Valorada con 2 estrellas sobre 5

Not for me

I have tick curly hair and as I have aged it's become hard to keep my curls. I saw the ad for only curls and was hoping it would help. Unfortunately it didn't do what I wanted it to do. However the cleanser and conditioner are amazing, leaving my hair nice and soft but the cream did not keep my curls and my hair felt hard so didn't like that either.
I tried their introductory package which was great way for me to get small amounts of the product at a decent price.

1 de febrero de 2026
Opinión espontánea
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Respuesta de Only Curls

We're really sorry to hear you didn't get the results you were hoping for! We're pleased to hear you enjoyed the cleansing products. We'd really love to help with some advice here, usually a few small tweaks can make a big difference to the results. If you email us (hello@onlycurls.com) with your order details, we’ll be more than happy to help and exchange anything not working out.

Valorada con 5 estrellas sobre 5

Great quality support

Excellent quality garments and great after sales support. I've ordered a few times and don't plan to stop :)

1 de enero de 2026
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thank you so much for your lovely feedback! We’re so pleased to hear you’re happy with the quality of the products and our support. It’s great to know you’ll be ordering again, we really appreciate your continued support!

Valorada con 3 estrellas sobre 5

I've been a customer with OnlyCurls for…

I've been a customer with OnlyCurls for maybe around 10 years now. I really like their products, they suit my hair better than other brands I've tried.

However I'm really dissapointed in the change from 1 litre bottles costing £50, to 500ml refills that cost £30. This increases the amount of times I have to order, works out more expensive over the year, and also increases complete packing waste and delivery frequency, which then increases my carbon footprint. As someone who's environmentally conscious, I find this incredibly frustrating.

There is a subscribe and save option which is cheaper (£25), but the delivery interval for re-delivering is 8 weeks. A 500ml pouch is more likely to last me around 12 weeks, so the subscribe option doesn't match my usage amount. I don’t have the time/energy spare to have to remember to repeatedly cancel or adjust orders just to avoid over-buying.

I understand that they have changed to using a sugarcane derived bio-plastic which might explain the decrease in size/increase in cost, and it does have lower carbon emissions prodution than what they were using before, however, the increase in delivery frequency of the products likely offsets at least some of the environmenatal gains.

Also, another minor gripe is the amount of marketing emails I receive - it's almost daily, and it is pretty frustrating. An email a week would be more than enough. I have only remained subscribed because I don't want to miss the occassional deals and offers.

I’ve rated this 3 stars because while I still really like the brand and want to support more sustainable choices, these changes have made me question whether this new system truly benefits long-term, low-consumption customers. I hope Only Curls will consider more flexible delivery intervals or larger refill options in the future.

3 de febrero de 2026
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thank you so much for taking the time to share this feedback - it’s genuinely valuable to us.
Subscriptions are still very new for us, and we’re actively reviewing feedback as it comes in, so your comments on the 12-week cadence are especially helpful and definitely something we’ll take on board.
As a small business, pricing the 1-litre bottles proved challenging, and we realised we’d priced them too low to be sustainable long-term, which is why you’ve seen a change. We may consider bringing 1-litre bottles back in the future, but they wouldn’t be at the same price point.
Thank you as well for your feedback on our emails - it’s much appreciated.

Valorada con 1 estrellas sobre 5

I have tried the Only Curls products

I have tried the Only Curls products. I would not over rate them but they are okay for certain hair types. My main issue is that after buying the products, I have been consistently hounded via email and various different telephone text messages, advertising their products. When I block the number, another one comes up on a different number. I contacted them twice and twice was told that I would be unsubscribed but it goes on and on. That is what really puts me off buying more. I have never been so bombarded by any other company as much as Only Curls. If you're buying as a gift, one off purchase, be prepared to experience the same. It's bullying, harassing and an invasion of privacy. Either they cant manage their database or it is deliberate. A warning to you all

31 de julio de 2025
Opinión espontánea
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Respuesta de Only Curls

We’re so sorry to hear that you’ve had this experience, and we completely understand how overwhelming it must feel. It’s never our intention for any customer to feel bombarded.

Please do reach out to us at hello@onlycurls.com, and we’ll make sure your communication preferences are fully updated so you no longer receive unwanted messages. We really want to resolve this for you and make sure your experience with Only Curls is a positive one.

Valorada con 3 estrellas sobre 5

Nothing received, no customer service

Ordered and paid 31st December. Nothing received.
Have now chased 3 times, no response.
No number to call.
Really really disappointed.
EDIT -
The poor review prompted almost immediate contact and my order was resent with a different courier. Arrived yesterday. I have increased my one star to a three star. The products, I'm happy with, although a bit expensive. The customer service was a real disappointment.
Sorted now though.

31 de diciembre de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re really sorry to hear this. We always reply to customer emails within a couple of days, so it’s possible your messages haven’t reached us or may have been sent to a different email address.
We’re very happy to help get this sorted. Please could you email us directly at hello@onlycurls.com, or send us a DM on IG or FB, and someone will get back to you quickly.

If your order has been delayed or lost by the courier, we’ll of course arrange a replacement – we’d never leave a customer without their order. 💕

Valorada con 1 estrellas sobre 5

ALLERGEN PRESENT

The ingredients include nuts and it’s not stated clear enough on the label, like “not tested on animals” or “silica free”.

Ended up having an allergic reaction on my whole head.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re really sorry to hear about your reaction.
Our products do contain nut oils, and these are listed both on the product label and on our ingredients page, but we completely understand how upsetting an unexpected reaction can be. Everyone’s skin and scalp can react differently.
Please do email us at hello@onlycurls.com so we can help you directly and arrange a return for you. We’d really like to help and make things right.

Valorada con 4 estrellas sobre 5

Products seem good

Products seem good, unfortunately didn't give the results my daughter was looking for. Customer service is excellent. Would definitely recommend.

7 de enero de 2026
Opinión espontánea
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Respuesta de Only Curls

Thank you for your kind words about the customer service that you received! Your feedback really means a lot. Please do reach out to us at hello@onlycurls.com and we'll be very happy to help with tips and any questions you might have about the products.

Valorada con 2 estrellas sobre 5

Delivery took ages..

Delivery took ages... plenty of emails going back and forth... Product eventually arrived, so tried it.
It sort of does what it says on the tin, but not really... Waves disappeared the same evening... do not waste your money please!

7 de diciembre de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thanks for sharing your feedback. Delivery times have been a little slower than usual at this time of year with courier delays, but we’re glad your order arrived safely in the end.
We’re sorry to hear the products didn’t give you the results you were hoping for. Everyone’s curls and waves are so different, and we’re always happy to help with tips or arrange an exchange if something isn’t working out for you.
If you’d like to chat through your routine - please feel free to email us (hello@onlycurls.com), our tiny team is always here to help 💕

Valorada con 1 estrellas sobre 5

Very disappointed, expensive, irritating and ineffective

I waited and saved to treat myself to some of their products after seeing such impressive results online. However, the 'gentle' shampoo ravaged my scalp, the curl cream is runny and thin and seemed ineffective and the end results were limp and very disappointing. I kept using the products for 3 weeks to see if they took a while to settle and give results as I'd seen in adverts and in socials, but instead they caused my scalp to bleed and itch and burn, and left my hair lank and looking scraggly. Honestly, I get better results with a £2 cream and a mousse off the shelf at the super market. Very disappointed to have wasted so much money and to be left with a sore damaged scalp. I'm sure that these products perhaps work for some people, but buyer beware...they certainly won't work for all. I spent nearly £70 for trial size bottles! Whereas I am now back to my usuals from the supermarket, which cost less than £10 for full size products that cause no irritation and give perfect results.

10 de noviembre de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

We’re really sorry to hear this - we’d never want anyone to be left unhappy with their Only Curls experience. Our products are gentle, but we completely appreciate that sensitivities are unique and not everything works for everyone.
We can’t see your contact details here, but if you email us at hello@onlycurls.com, we’ll get this resolved for you. We’re more than happy to organise a return and chat through what may have caused the reaction.
We’re a small team and genuinely care about every customer, so we’d love the chance to help. 💕

Valorada con 2 estrellas sobre 5

FREE GIFT - TWO OF THE SAME

Great product. Been using nearly 2 years. Have bought many products. Extremely disapointed my first order got a hair wrap ( no use to me - never use ) Then received with next order same. Please dont bother sending me a FREE GIFT again.

3 de diciembre de 2025
Opinión espontánea
Logotipo de Only Curls

Respuesta de Only Curls

Thanks for your feedback. The hair wraps were just a little free extra on us, but if you don’t wish to use it, it could make a lovely Christmas gift for someone. 🎁
If you’re ever unhappy, please feel free to email us. Our tiny team is always here and happy to help. 💕

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