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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Alex was clear and reassuring. I asked him a few questions as I had been getting calls from a call centre claiming to be you saying I needed an new smart meter or that I was being over charged and wa... Ver más

Valorada con 5 estrellas sobre 5

I was quite sceptical at first when I used On Utility as I got confused who I was using but Alex explained everything and he’s now contacted me again 2 years in and got me an even better deal. Very... Ver más

Valorada con 1 estrellas sobre 5

Absolute scam … claim to work for your supplier to get a better deal. Misleading you into believing your are talking to somebody legitimate. They Want you to sign forms to work on your behalf… avoid... Ver más

Valorada con 5 estrellas sobre 5

Mandy is absolutely wonderful, she’s always at the end of the phone and answers emails comprehensively. She’s been a great support it’s been a life saver having OnUtility to help.

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4,0

Muy bueno

TrustScore: 4 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(36)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Alex was clear and reassuring

Alex was clear and reassuring. I asked him a few questions as I had been getting calls from a call centre claiming to be you saying I needed an new smart meter or that I was being over charged and was able to help me and reassured me I was doing the right thing. We had a laugh on the call which only showed Alex’s human side and wasn’t just reading off a script.
I really appreciated the way Alex was with me

6 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was quite sceptical at first when I…

I was quite sceptical at first when I used On Utility as I got confused who I was using but Alex explained everything and he’s now contacted me again 2 years in and got me an even better deal.
Very well worth the 2 minute call.
It’s hard to break through who’s a scammer and who isn’t.

2 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service was swift

The service was swift, professional and explained well by Alex, a member of the team. This is the second time I have dealt with him so it was nice to hear a familiar voice.

20 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Incredibly dodgy company

Incredibly dodgy company. They called pretending to manage our account for British Gas, when I questioned them they hung up. When I tried to call back they continued to hang up. This company should be reported.

17 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience.

Great experience.. they handled everything, they was really friendly, and they was really patient with my busy work schedule as well and rung back when it was convenient.

29 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vile people

all I can say is that Alex, Mandy and Paul are all disgusting people.

Alex lies about where he is from, misleads you about prices and uses underhand tactics to get you to agree to a contract.

Mandy speaks to you like you are thick

Paul is the most arrogant person I’ve ever spoken to.

Don’t bother with the ombudsman either. They just say that technically on utility have done nothing wrong despite the fact every human you show the recording too knows how underhand their tactics are

I’m thousands of pounds down, suffered insane amount of stress and have even considered closing the business down due to the mental impact this companies tactics has given me.

How these people sleep at night is beyond me. Please nobody use this disgraceful company.

coincidentally three days after leaving this review two fake reviews were left on my business page by two people ive never heard of, one who works for an energy company and one who is from manchester area.

25 de junio de 2026
Opinión espontánea

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