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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

horrible communication , never been told that checking bike will take so long , horrible customer service rude and nasty, I took a bike after few weeks nothing been done , took to halfords day after 2... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealt with Grant when buying my Aprilia. Great service, great communication and made everything super simple. A very happy customer. Thanks again, Pete.

Valorada con 5 estrellas sobre 5

First time for myself visiting with my husband who has been before. Harry was fantastic very knowledgeable and helpful and nothing was too much trouble. Highly recommend giving them a visit for all yo... Ver más

Valorada con 5 estrellas sobre 5

Have been going to OYB for 14 years; Bought two Ducati’s; serviced several bikes; the sales and after sales is excellent, the range if bikes (and clothing) is huge and the surrounding roads superb for... Ver más

Información sobre la empresa

  1. Tienda de equipamiento y accesorios para motos
  2. Concesionario Ducati
  3. Concesionario de motocicletas Kawasaki
  4. Concesionario de motocicletas
  5. Tienda de motocicletas
  6. Concesionario de motocicletas usadas

Escrito por la empresa

Established over 30 years, we are a family owned business run by enthusiasts for enthusiasts. We are main dealers supplying Aprilia, Ducati, Kawasaki and Moto Guzzi. We offer the finest selection of used motorbikes around. Our huge Clothing Superstore offers some of the best deals from the best manufacturers - Alpinestars, Arai, Belstaff, Dainese, Furygan, Shoei, Halvarssons to name just a few. We are DNA Arai Specialists and a Shoei Assured dealer. You can take peace of mind in the fact that we have a highly skilled and experienced team of technicians. We invest in continued training and development to keep our technicians up-to-date with all the latest changes and new models available. With an added benefit of a massive car park and on-site café - we are a one stop superstore that will meet all of your biking needs. All of this adds up to making us a destination dealership, so why not join us at our fantastic location in leafy Buckinghamshire surrounded by superb riding roads, stunning countryside and great access to London as well as the Midlands, South and beyond. We look forward to seeing you soon!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

167 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(167)

27 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bought the Shoei Neotec 2

Bought the Shoei Neotec 2, Flipfront in white, size small. Always swear by this make of helmet, very comfortable & true to size. Fits well. Love it. Arrived on time. Definetly recommend. Thankyou

20 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Quick turnaround

Helmet was posted the day i ordered it and arrived the next day. You can't ask for more than that.

14 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Really quick delivery

Really quick delivery, great quality clothing. Really pleased with the Ducati fleece. Would definitely recommend this Company.

28 de noviembre de 2023
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Good afternoon Kaye, thanks for leaving us a 5 star review! Those Ducati fleeces are looooovely!

Valorada con 5 estrellas sobre 5

Quick response in rectifying a missing…

Quick response in rectifying a missing part - replaced n posted the following day

20 de noviembre de 2023
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Thanks so much for leaving us a 5 star review! I'm glad we managed to get your issue sorted promptly!

Valorada con 5 estrellas sobre 5

Online purchase

Hassle free no fuss, good price and prompt delivery,.

17 de noviembre de 2023
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Good morning Chris!
Thanks for taking the time to leave us a 5 star review!

Valorada con 5 estrellas sobre 5

Great products

Great products, easy to use webshop and quick delivery. Perfect. Have used twice and will use again. Thank you.

2 de noviembre de 2023
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Hey Rob, thanks for shopping with us! We're glad you had a great experience!

Valorada con 5 estrellas sobre 5

Great service

I recently bought a used Zero FX from the Aylesbury branch, and traded in my BMW F800, The overall experience was great, with Mark as my salesman. He gave me a great price on my trade-in and answered all my emails very quickly.

11 de octubre de 2023
Opinión espontánea
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Good morning Steve, thanks for leaving us a 5 star review! We hope you enjoy your new bike!

Valorada con 5 estrellas sobre 5

Fantastic Team

From booking a test ride to collecting my new bike, I cannot fault the service. Having recently purchased a bike from a different dealership, the service here was truly worlds apart. Put simply, Tony was true to his word all the way through, and the wider team (Raymond/Service) were fantastic when my trade-in died on the way to the dealership. They got me back home, and turned what could've been a miserable day in to a positive one. This dealership is by no means my nearest, but I will be back for my servicing as I have trust and faith in the team to take good care of me and my bike.

14 de octubre de 2023
Opinión espontánea
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Hi Leane,
Thanks for leaving us such a glowing review!
I'm glad we were able to get you home safely, enjoy the new bike and we'll see you soon!
- Raymond

Valorada con 5 estrellas sobre 5

Great experience

Top experience from start to finish in purchasing and servicing my Ducati multistrada V4. Planning to purchase a new bike next year and this will be my place to go !

19 de octubre de 2023
Opinión espontánea
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Thanks for the 5 stars Steve! We'll be here for your new bike when you're ready!
- Raymond

Valorada con 1 estrellas sobre 5

Without doubt the worst service I have…

Without doubt the worst service I have ever had in 45 years of motorcycling. Took me 3 times asking for a refund on parts never fitted to my new bike. Sales was terrible, take your money and ignore you. Service price for 1st service went up 3 times, was told on the day they had to charge me more as the service took longer than expected, it was a 1st service. Terrible customer service they also ignore any complaints. I wish I had never walked into this dealership.

13 de octubre de 2023
Opinión espontánea
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Good morning Alan,
This is quite clearly not how we wish for our customers to be feeling after buying from us.
We have discussed with our service department what happened to make sure it does not reoccur. We run a fixed price service system for all first services.
I can only apologise for the delay in refunding the extras that didn't turn up in time, however I have made sure the refund has been processed.
I am sure we won't have a second chance with you as a customer of ours, but I do hope you enjoy your new bike either way.
Kind regards,
Raymond

Valorada con 1 estrellas sobre 5

Never reply to emails or phone messages

Two emails sent and two phone messages left - no reply to any of them. They may be good at wielding spanners but their customer service is rubbish. Unfortunately they’re my nearest Moto Guzzi dealer so I don’t have a lot of options. I look forward to finding an MZ dealer that cares for their customers, but I know it won’t be On Yer Bike

16 de octubre de 2023
Opinión espontánea
Logotipo de On Yer Bike

Respuesta de On Yer Bike

Good morning Tony, I can only apologise for your enquiries not being answered swiftly.
I took a look into this when you first left your review and I made sure there was a response sent back to you.
We'd love another chance to win you as a customer.
Regards
- Raymond

Valorada con 2 estrellas sobre 5

I’m waiting for a warranty

I’m waiting for a warranty work since (17.apr.)
Artim said he sent my case to the Ducati Factory. I got answer for my first email but not more following questions.
The warranty colleague sent me 2 emails offering me service appointments in a month and 2 months later.
It’s waste of time to go there until they not informed me about the factory’s answer for the complaint.
Since then I spoke with the manufacturer and in other DDX groups where I got my answer:
"Ducati wolrd group info:
The vent for the gas tank gets pinched, and a vacuum creates this problem. The factory’s resolution to this problem was to shove a small steel coil spring into the vent line to keep it from creasing out of the nipple."

I sent a complaint email but they answered that they offered me apportionments which I didn’t accept.

Mike works really well I was satisfied when I bought my bike.
The service very slow (600 miles first service 3 hours) and very expensive and had to double check if all was done.
This company doesn’t do the 4 years warranty what the manufacturer offered.
When you buy your bike after they don’t care.

7 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

New E-Bike - amazing experience and service

Collected my new E-Bike (Cube Stereo) from On Yer Bike in Burnley on Sat 15th April and was just blown away by the attentive service and assistance I received.
Bike was prepared for me (fully charged and assembled) in my own 'handover area' alongside accessories I may need that matched the bike's livery, I was fitted to the bike and had all suspension settings set up bespoke to my ride style, weight etc.
Staff could not do enough for me and made the whole experience feel special. I have bought expensive cars that lacked the prestige and care that On Yer Bike put in to my handover.
Thanks Guys - be seeing you soon for my free service!

15 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been visiting on yer bike for years and…

Been visiting on yer bike for years and years both as a visiter on my bikes for a nosy and bacon sarnie or to purchase another top class bike. Just bought my 5th bike today from them and as usual top class service. Team are top of their game and a special thanks to Tony once again making it such a pleasure to deal Guarantee il be back for me sarnie and another bike in the future

4 de febrero de 2023
Opinión espontánea

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