Openlane Opiniones 

Worst auction of them all . They will not stand behind their arbitration. Everyone put their junk threw here do to that . I’ve lost so much money dealing with them . Go to any auction but open lane and you’ll make money

OpenLane is the worst amongst the online dealer only auction platforms. Their condition reports are fueled by complete lies and backed up by a policy designed to screw the buyer in every way possible. It is very common to see an OpenLane CR in the mid 4s and locate the same vehicle on Manheim or Adesa with a CR in the low to mid 2s. Their transportation is horrendous with it taking three to four weeks and even longer to receive vehicles. They absolutely will NOT provide titles to buyers in a timely manner and will in no way hold sellers accountable for failure to produce titles. After six months, OpenLane simply attempts to wash their hands of the situation and steal the money from your account. If you want to speak to anyone in "management", well that's too bad, they are all too cowardly and unprofessional to deal with the issues their poor leadership and mismanagement causes. They are a sinking ship! If you want to protect yourself and your business, DO NOT do business with OpenLane.

Openlane arbitration does not cover anything. Buyer beware. I have a vehicle with a failing fuel pump that wont stay running and a vehicle with $3,000 in emissions issues that they wont cover at all. Might as well go elsewhere.

As a dealer who has purchased approximately 340 vehicles through OPENLANE, my biggest disappointment is not the occasional condition report issue—it's the arbitration process when those issues arise.

Dealers pay for premium condition reports with the expectation that undisclosed problems will be handled fairly. Unfortunately, my experience has been the opposite. OPENLANE often calculates settlements using the lowest-priced parts they can locate, regardless of distance from the dealer, while excluding shipping costs, diagnostic expenses, fluids, and other related repair costs. They also rely on labor rates that many dealers and repair facilities simply cannot find in today's market.

What is even more frustrating is that when a dealer disputes an offer, the burden shifts almost entirely to the buyer. Dealers can be required to obtain additional diagnostics and inspections at their own expense, often costing hundreds or even thousands of dollars, with no clear explanation of how those additional expenses will impact the final outcome.

In my experience, there appears to be very little accountability when condition reports fail to identify major issues. Instead of focusing on why the issue was missed and making the dealer whole, the process often becomes a series of additional requests for documentation, diagnostics, and time-consuming follow-ups that place the financial burden on the buyer.

Time is money for independent dealers. Every hour spent chasing diagnostics, transporting vehicles, and managing arbitration claims is time that cannot be spent purchasing inventory, serving customers, or growing the business.

I believe OPENLANE could significantly improve dealer confidence by using realistic local parts and labor pricing, reimbursing necessary diagnostic expenses, increasing quality control on inspections, and creating an arbitration process that truly seeks to make dealers whole rather than minimizing payouts.

After purchasing hundreds of vehicles through the platform, I expected a more dealer-focused resolution process.

I purchased a 2022 Fiat 500e through OpenLane. The vehicle report stated only minor cosmetic imperfections and did not mention any technical defects, electronic failures, or issues affecting the operation of the vehicle's systems.

After delivery, it became clear that the vehicle suffers from serious faults affecting the Uconnect system and communication modules. As a result, many essential functions cannot be used correctly, including climate control, infotainment functions, audio controls, language settings, vehicle settings, and other features that are part of the normal operation of the vehicle.

Although the vehicle is able to drive, it cannot be considered fully functional or reliable. A modern electric vehicle relies heavily on its electronic systems, and when these systems fail, the vehicle does not correspond to the condition that was presented at the time of sale.

The estimated repair cost exceeds €3,000 and requires the replacement of major electronic modules. Such a significant defect should have been detected during inspection and clearly disclosed in the vehicle condition report before the vehicle was offered for sale.

I am also concerned about OpenLane's three-day claim and return period. In practice, three days is not sufficient to identify and properly diagnose complex electronic defects in a modern electric vehicle. When the vehicle was delivered, the problems initially appeared to be software-related. Determining the true cause required inspection and diagnosis by an authorized Fiat service center, which cannot realistically be arranged and completed within only three days of delivery.

Complex electronic and communication system failures often require specialized diagnostic equipment, technical expertise, and time for investigation. A buyer cannot reasonably be expected to discover and document such hidden defects within such a short period.

I believe that the current three-day deadline does not provide adequate protection for buyers when hidden technical defects are involved, especially defects that require professional diagnosis by an authorized service center.

The information provided by OpenLane did not accurately reflect the actual condition of the vehicle and prevented me from making a fully informed purchasing decision. I therefore request a formal explanation as to how these defects were not detected or reported before the vehicle was listed for sale and ask OpenLane to review this case and provide an appropriate resolution.

A vehicle that can move but cannot properly operate many of its essential functions should not be described as having only cosmetic defects.

Open lane 1 (800) 556-2811. The customer service on the phone is really not up to the task. If you're unhappy with your job, you leave it to someone else's

One of the most untrusted Auctions ever out there. They still pass vehicles as a green light, and when you get the vehicle, you will find out a loud noise in side the transmission. I mean a kid can tell that the tranny has an issue, and they pass it for a green light???. The level of dishonesty is beyond ethical business code. And that's not the only vehicle. 2 more with major issues and they pass them for a green light. I would give them NO STAR if i can. So i confronted the arbitration manager with the truth and demanded a full return of the 2 vehicles. He ended up locking my account and calling our company an unfit dealer for their business. No wounder why there is so many bad reviews out there proving they are the one who is unfit for this industry.

An absolute joke of a company. The cars they sell are complete garbage and all have problems. You will never win arbitration either so don’t rely on that. They will be out of business in a short period of time.

This company has become very hard to work with over the last few years. Wouldn't recommend them.

absolutely the worst experience ever.
I have been buying vehicles for 30 plus years. this is the worst platform I have ever used. I am the highest bidder on cars and they won't sell them to me and send me a counter offer. They should have their floor be the opening bid.
I think this is a bait and switch set up and might be against the law

Kelly Mariola is Fantastic Thank you for making it easy to do business with so kind as well!
Great staff!

This company and the people who sell on here are crooks. Just remember there is a reason they are selling them online and not at the dealership. They will always have an out when it comes to arbitration, and they certainly dont make you aware of it prior to purchase. Just buy on Facebook marketplace, same prices, you can inspect the car, and most people have a conscience

Worst Company ever to deal with. They never give you a phone number to call. Titles are messed up and they won’t help you. Car been sitting a month waiting for delivery and keep getting the same answer. They are trying to find a driver to deliver it. I’m a dealer and we need to report this company to the BBB.

Will not honer buy back when tiles are 90 days plus. Do not buy from this auction, inspection reports are bogus and arbitration is a joke . Again do not sign up with this auction and if you do good luck !

Worst Auction I've ever dealt with, meanest, rude customer service, unhelpful, and downright condescending. They don't care about fairness or making it right, its there way or the highway. DO NOT PURCHASE from Open Lane or whatever they change their name to next time. No Ethics

Horrible company they cancelled my inspection the day before customer service is useless and unhelpful and the woman said I don’t need an inspection prior to turning my lease in.Ok then why was I told to schedule an inspection?Judging by all the negative reviews they prefer providing atrocious service.

A Few Reasons I will be searching for another platform.
1) Numerous times after purchasing a vehicle I arrived at said location and vehicle is not there. Had to travel to another destination to get it.
2) Purchased a vehicle and when arrived to pick it up I was told it was sold and they no longer have it. The "sorry" I was told from Openlane and $200 did not compensate the 4 hour roundtrip drive, wasted my day and my drivers day, made my customer very unhappy, and the potential business I could have accomplished had I been at work.
3) Their "As Described Guarantee" doesn't cover unannounced prior paint, check engine lights, blowed out tire, dead battery, oil leaks of any kind, any electrical malfunctions, missing trim pieces, im sorry but what does it cover ? Instead of honoring their warranty they say "in good faith here's $500 credit" which that will cover a battery and a tire and i still have to track down oil leak, have entire vehicle sanded and clear coated, check engine light checked out, low coolant light checked, traction control light checked, air suspension is shot doesnt work at all but hey heres $500 to help with the $5000 undisclosed misrepresented vehicle we scammed you into buying by saying trust our "as described guarantee". No more purchases from this guy. Cant afford to lose my a$$ like this again.

If I could give this company a negative million score I would. They completely wasted two full days of my life while I waited for an inspection and they never showed up. They told me the inspector called me, and that I wasn’t there, which is a complete lie. No call while on the way , no call while waiting during my window. Then rescheduled and they called out sick. This company sucks and they should be out of business and held liable.

Purchased a car from OPENLANE and in description it said driven and shifted through third gear with no issues. I also paid extra for a warranty. The car was delivered to my lot and only had first gear barely. It had no transmission fluid in it at all. Their arbitrator was a complete jerk. The transmission is $4426.27 installed. They said they will pay $1900, not sure what they base that number on. I WOULD NEVER PURCHASE ANOTHER CAR FROM THESE BACKLOT CROOKS.

Office staff are great. However, it appears they have reduced the shuttles to a single one and today, they only accepted one vehicle stock number at a time with 7 of us in the shuttle. This saw the driver go all over the property even though some vehicles were in the same area. It used to take about 15 mins to get the vehicle and now its often 40 mins to an hour. Very inefficient and costly to dealers. Arguments break out as to who is next to find vehicle as we are all waisting time. This is at the Brampton location.