Open Road Access Opiniones 

126
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent staff, helpful at all stages from determining best vehicle option to delivery and collection. All ran smoothly and our wheelchair bound cousin was able to come to Norfolk and enjoy a holiday... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Overall a great experience hiring a wheelchair accessible vehicle from open road access. booking process was simple and direct emails from the friendly staff making sure we had everything in place.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The ORA team are amazing, this is the second time we’ve hired a WAV from them and we’ll definitely do so again. The staff are extremely helpful, friendly and professional, they respond to emails promp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The knowledge and support we received were brilliant. They made a potentially stressful time very simple and from the moment we first spoke to Jade to the time they collected the car after use they we... Ver más

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Información sobre la empresa

  1. Servicio de arrendamiento de automóviles

Escrito por la empresa

ORA was designed with wheelchair users for wheelchair users. We provide wheelchair accessible vehicle rental from one day to one year, and we offer a fully flexible, personalised service to help get you out on the open road.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(126)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Second time booking with Open Road…

Second time booking with Open Road Access-Proximo and once again impressed with how efficient and friendly everyone I dealt with was. In particular, Craig H who dropped the vehicle off was so clear, friendly and punctual.

29 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We hired a large Wav to go on holiday

We hired a large Wav to go on holiday. My mum is wheelchair bound and uses a hoist. The van was nicely big enough for our needs and so thank you ora for your help in supplying us with the right size vehicle. Staff always helpful and polite. Office staff and drivers included. Would highly recommend them to anyone needing to hire a Wav vehicle. 2nd time we’ve used them and would so again

30 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a helpful and personable company

Such a helpful and personable company. Even when little things go wrong they are so helpful and accommodating. Easy to talk to a real person too and you can't say that about a lot of places!

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

incredible company in the main Lottie…

incredible company in the main Lottie and Emily who ive dealt with so far have been outstanding in their help and support i cannot recommend these 2 amongst a fantastic set up enough , open your eyes guys there is light at the end of the tunnel try them you will not be disappointed never mind 5 stars should be 11 out of 10 !!!

27 de abril de 2026
Opinión espontánea
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Respuesta de Open Road Access

Thank you so much for your positive review, it means a lot!

We’ll make sure Lottie and Emily see your kind words.

Valorada con 5 estrellas sobre 5

This company is really great

This company is really great. The customer service team I spoke to (Jade and Emily) were boyhe extremely efficient and very friendly. They went out of their way to help me as this was a first time hire for me
Everything was arranged perfectly and Anton the delivery driver was again friendly and efficient. He made absolutely sure I understood how all the fittings etc. worked before he left. You could not deal with a better company. Barry.

28 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hired a WAV vehicle from ORA.The staff…

Hired a WAV vehicle from ORA.The staff were excellent from start to finish, very pleasant, helpful and informative. The vehicle was delivered and collected from my home.The delivery drivers were very professional. I would not hesitate to use this company in the future.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Paul,

Thank you for taking the time to write a review. We are delighted to read that you have received excellent, helpful and professional customer service throughout your experience and that you would not hesitate to use ORA again.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Fantastic company to deal with

Fantastic company to deal with. Great customer service through out the hire process.

6 de octubre de 2025
Opinión espontánea
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Respuesta de Open Road Access

Good afternoon,

thank you for taking the time to write a review. We are happy to read that you have had a fantastic experience and found the customer service you have received to be great!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

First time ever hire of a WAV

First time ever hire of a WAV. I found ORA to be the closest to where I live. From the moment I called to book a hire, to delivery, everything was easy plain sailing. I felt the service provided by the customer service to the delivery man, was delivered very professionally. I look forward to my next hire.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Mayur,

Thank you for writing a review! We're thrilled to learn that the customer service you have received throughout your experience was professional and plain sailing! We look forward to seeing you again soon!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

First time hirer

From the first time I spoke with Emma in sales it was a faultless experience. The WAV was delivered to my door. A generous amount of time was spent showing me the controls and explaining what to do in the event of any issues. Superb company to deal with. Will certainly use them again.

21 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Lee,

Thank you for writing a 5 star review! It is fantastic to read that you have received a faultless experience from start to finish, and you have had a superb experience!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

A fantastic experience with ORA!

A fantastic experience with ORA! We are a care home in Cambridgeshire, and booked in with a wheelchair accessible vehicle. We used it for a week of outings for our residents, and it was extremely smooth. A great vehicle, clean, dropped off and picked up in good time by Chris and Anton, who also showed us how to use the wheelchair access in the back thoroughly.
We will absolutely be booking again, thank you again!

8 de septiembre de 2025
Opinión espontánea
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Respuesta de Open Road Access

Good afternoon,

Thank you for taking the time to write a review. We are delighted that you have found your experience with ORA to be fantastic! We will pass on your comments to Chris and Anton and look forward to seeing you again soon!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Great help and experience

I booked a WAV from ORA and was very satisfied with the experience…the ladies were pleasant and understanding of my vehicle requirements when booking.
The vehicle was delivered on time, I was kept informed of date and time of its arrival.. I was then given a full run through of the vehicles workings.
I will definitely be using ORA again, and cannot thank them enough..

18 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Stephen,

Thank you for your lovely review! We're delighted to hear that you had a smooth and satisfying experience with us. It's great to know our team was able to meet your vehicle needs and that the delivery and handover process went seamlessly. Your kind words mean a lot, and we truly look forward to assisting you again in the future. Thank you for choosing ORA!

Kind regards,

Will
Customer Experience Team

Valorada con 4 estrellas sobre 5

Overall a great experience hiring a…

Overall a great experience hiring a wheelchair accessible vehicle from open road access. booking process was simple and direct emails from the friendly staff making sure we had everything in place. Payment was set up easily too.
Vehicle delivered direct to our home and collected. the only minor issue was a delay in collecting the vehicle after the hire as it took a few days with it parked outside our house, so we were worried incase any scratches appeared after the hire period as it sat for so long on the street. But all was okay.

4 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Martin,

Thank you for taking the time to write a review. We are happy to read that you consider your overall experience with ORA to be great. Thank you for your feedback regarding the collection of the hire vehicle, we will pass on your comments to our Branch.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Excellent customer service from start…

Excellent customer service from start to finish and very reasonable prices. Would use this company again without hesitation.

16 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Gemma,

Thank you so much for your kind words! We're thrilled to hear you were happy with our customer service and pricing. It means a lot to know you'd choose us again — we look forward to serving you in the future!

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

Professional, efficient and helpful

Wonderful for the vehicle to be delivered to our home and also picked up. The office staff and the delivery driver were really helpful. They are reasonably priced too. I would definitely recommend Open Road Access.

16 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Good afternoon,

Thank you for writing a review. We are thrilled to read that you have found our teams and service to be very helpful and would recommend ORA!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

ORA was prompt and efficient in dealing…

ORA was prompt and efficient in dealing with the booking, and easily added me as a second driver for the period. I would recommend them. unreservedly

16 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Thomas,

Thank you for writing a 5 star review. It is fantastic to read that you would unreservedly recommend ORA due to the prompt and efficient service you received!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Another excellent rental experience with ORA

Excellent and prompt customer service from start to finish, comprehensive network providing punctual nationwide delivery and collection, clean and reliable vehicles, all competitive on price, I would honestly have no hesitation recommending this company.

16 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Julie,

Thank you for taking the time to write a review. It is fantastic to read that you have received another excellent rental experience with ORA and would have no hesitation in recommending our services!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

The staff were so helpful from start …

The staff were so helpful from start too finish.
Nothing was too much trouble for them.
My mum is in a nursing home and recently lost the use of her legs so when I discovered you could hire a vehicle with Openreach access it made her so happy to get out and about and I will most certainly higher the vehicle again.

4 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Dear Angela,

Thank you for writing a review. We're so happy to hear that our service has been able to assist you and your mum to get out and about! We look forward to seeing you soon!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

An excellent organisation which I highly recommend.

The office team are experts at what they do. They take care to find out the needs of the hirer, passengers and, especially the person for whom the adapted vehicle was meant for. There is a lot of administration required and I was led through each step of the process. An anyone in the office was able to pick up from where the process had last got to

11 de julio de 2025
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

Thank you for writing a 5-star review. It is great to read that you consider the service you received to be excellent and would highly recommend ORA to others!

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

ORA: Great company

We use ORA quite a lot when we support a young person who is a wheelchair user. ORA is always professional, friendly, and polite. The vehicles we have had are always clean tidy and reliable. Those who drop off and pick up are excellent. Never had a bad word to say about this company…10out of 10😀

16 de agosto de 2025
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

Thank you for taking the time to write a review. We are delighted to hear that we have been able to assist you on multiple occasions, and you have received consistently positive customer service from our teams!

Kind regards,

Abbi
Customer Experience Team

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