So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Ver más
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Consulta las opiniones de los clientes
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Ver más
La empresa ha respondido
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Ver más
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Ver más
Información sobre la empresa
Escrito por la empresa
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Información de contacto
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
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Ha contestado el 28% de las opiniones negativas
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I bought multiple sets of glasses from…
I bought multiple sets of glasses from this company.
Pros - cheap
Cons - they say 72 hour turn around that's simply not true two orders took months. Product quality is poor on the cheaper frames to be fair it might be good on the more expensive frames but the ones I bought shattered simply on closing I then notice there's no support wire through the plastic and the plastic is not tough but brittle. Custom support following up was okay but can take days to get a response.
As they say you get what you pay for. If you understand the cheap glasses may only last a couple of months no problems if you're lucky they may last a couple of years

Respuesta de Optically
it was okay but the refund was not as…
it was okay but the refund was not as quick as it was meant to be.
Very easy to order and get excellent…
Very easy to order and get excellent quality products
The price and quality was really good.
Fast response
Prompt service
Have used them before and just about to order my daughters glasses again the quick dispatch is great
glasses arrived in good time & good…
glasses arrived in good time & good quality
Poor communication
Poor communication. No confirmation of order or when to expect to receive product. No response to email sent. Customer service vey unhelpful. No explanation to why product have not been delivered after 3 weeks. Do not buy from this website.

Respuesta de Optically
Good Quality
Product was good, especially given the price is at the lower end of the market. Took a little longer than expected although no difference in the wait times for local optometrist.
Return Customer
Return customer. Had no issues with anything, got what I ordered in a reasonable time, and quality is always good even though the price is much lower than going through an optometrist. I am rather clumsy so spares are a necessity.
Very good price and excellent quality
Very good price and excellent quality. Speedy delivery too.
Great customer service despite not having the frames I wanted out of stock
I purchased a pair of frames that were no longer in stock, and Joy a customer service agent was very lovely in organising for a replacement frame to be sent in exchange for the style that was out of stock. I haven't received the frames yet, but I have been advised that if they do not suit I am able to replace again for a pair that will be suitable. It can be very challenging to buy glasses online, but with the virtue mirror and friendly customer service agents it becomes much easier each time.
Genourous Returns Policy
Genourous Returns Policy.
The optically team were inredibly helpful in providing returns for a pair of glasses which wouldnt sit correctly on my face. This was greatly appreciated
Bought a pair of glasses online
Bought a pair of glasses online - from Optically. They were a great price, love the colour and the measurements were clear, so I knew what size I was getting. It did take a long time to receive my product, but would buy from this company again.
Quick customer service
Quick customer service! I had some questions about my prescription and someone was always there to reply
Amazing deal far better then my…
Amazing deal far better then my specsaver glasses and at half price
It's good products and good service…
It's good products and good service ,and affordable
Great customer service
This company has shown me they are respectful and very honest wth their conduct towards their customers. Reliable and transparent on what they can deliver.
Great product slow supply.
Great product, good communication but slow supply.
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