Optically Opiniones 

202
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Ver más

Valorada con 1 estrellas sobre 5

Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Ver más

Valorada con 5 estrellas sobre 5

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Ver más

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

202 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 28% de las opiniones negativas

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3,0

Todas las opiniones

(202)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I bought multiple sets of glasses from…

I bought multiple sets of glasses from this company.
Pros - cheap
Cons - they say 72 hour turn around that's simply not true two orders took months. Product quality is poor on the cheaper frames to be fair it might be good on the more expensive frames but the ones I bought shattered simply on closing I then notice there's no support wire through the plastic and the plastic is not tough but brittle. Custom support following up was okay but can take days to get a response.
As they say you get what you pay for. If you understand the cheap glasses may only last a couple of months no problems if you're lucky they may last a couple of years

6 de diciembre de 2023
Opinión espontánea
Logotipo de Optically

Respuesta de Optically

Dear Garrick,

Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas for improvement and enhance our services.

We are genuinely sorry to hear about the challenges you've encountered with your recent orders. We understand the importance of timely delivery and quality products, and it's disheartening to hear that we fell short of your expectations in these aspects.

Your insights regarding the turn-around time and the fragility of some of our frames are crucial for us to address. We want to assure you that we take your concerns seriously and are committed to making things right for you.

To assist you promptly, could you please confirm the order details, including order numbers and any other relevant information? This will enable us to investigate the issues you've raised more thoroughly and provide you with a swift resolution.

We understand the value of responsive customer support, and we apologize for any delays you experienced in receiving assistance. We are actively working to improve our support response times to ensure a more seamless experience for our customers.

Once we receive the necessary information from you, our team will prioritize your case and work diligently to resolve the issues you've encountered. Our goal is to ensure your satisfaction, and we appreciate your patience and understanding as we address these concerns.

Thank you again for bringing this to our attention. We look forward to the opportunity to make amends and restore your confidence in our products and services.

Best Regards
Team Optically.

Valorada con 1 estrellas sobre 5

Poor communication

Poor communication. No confirmation of order or when to expect to receive product. No response to email sent. Customer service vey unhelpful. No explanation to why product have not been delivered after 3 weeks. Do not buy from this website.

30 de junio de 2023
Opinión espontánea
Logotipo de Optically

Respuesta de Optically

Hi Mitchelle,

Thank you for your feedback.

I am extremely sorry for the unsatisfactory experience you have had and for the inconvenience caused due to the delay.

I request you to please share your order details for us to check the reason for the delay in delivery of your glasses and get back to you with the current status for your order.

We wait to hear from you.

Regards
Team Optically.

Valorada con 5 estrellas sobre 5

Good Quality

Product was good, especially given the price is at the lower end of the market. Took a little longer than expected although no difference in the wait times for local optometrist.

28 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Return Customer

Return customer. Had no issues with anything, got what I ordered in a reasonable time, and quality is always good even though the price is much lower than going through an optometrist. I am rather clumsy so spares are a necessity.

24 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service despite not having the frames I wanted out of stock

I purchased a pair of frames that were no longer in stock, and Joy a customer service agent was very lovely in organising for a replacement frame to be sent in exchange for the style that was out of stock. I haven't received the frames yet, but I have been advised that if they do not suit I am able to replace again for a pair that will be suitable. It can be very challenging to buy glasses online, but with the virtue mirror and friendly customer service agents it becomes much easier each time.

18 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Genourous Returns Policy

Genourous Returns Policy.
The optically team were inredibly helpful in providing returns for a pair of glasses which wouldnt sit correctly on my face. This was greatly appreciated

26 de mayo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bought a pair of glasses online

Bought a pair of glasses online - from Optically. They were a great price, love the colour and the measurements were clear, so I knew what size I was getting. It did take a long time to receive my product, but would buy from this company again.

22 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

This company has shown me they are respectful and very honest wth their conduct towards their customers. Reliable and transparent on what they can deliver.

4 de abril de 2023
Opinión espontánea

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