Optimum Nutrition UK Opiniones 

129
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delici... Ver más

Valorada con 5 estrellas sobre 5

I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great product - for someone who hates the taste of protein powder and protein products, this really does just take like squash. Tastes great, will definitely be buying more of it. Highly recommend to... Ver más

Valorada con 1 estrellas sobre 5

I ordered Protein on 21 July with wrong address delivery. Moments after purchase I realised address is wrong. Emailed customer support as they not available via phone. They reassured my parcel will be... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. Servicio de fitness y nutrición
  3. Tienda de nutrición deportiva

Escrito por la empresa

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

129 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

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4,0

Todas las opiniones

(129)

129 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid

Parcel still in Birmingham. Have asked for a refund for a week. Customer service now just ignoring me. Don’t want the product anymore. Shocking service.

1 de enero de 2026
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Hello Ryan,

I’m really sorry to read about your experience — no one should have to chase a refund for a week or feel ignored.

We’ve checked your order, and unfortunately the parcel couldn’t be delivered and was returned to us by the courier. As soon as it arrived back, a full refund was issued (19th of January), so you should already have received your money back.

If anything still looks unclear on your end or you need further support, we’re absolutely here for you and ready to help.

Valorada con 1 estrellas sobre 5

I have not received my order

I have not received my order.
A glitch in the system meant it was delivered to the wrong address (a previous address) however my PayPal whicbinised to pay has only got my new address so not sure how their system picked that up and now I am down a large sum of money £64 with no product to show for it.
So sadly not great.
For reference Apparently this is still being investigated but I ordered on the 29th December.

29 de diciembre de 2025
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Hello Tamara,

We’re very sorry to hear that you haven’t received your order. After reviewing the details, we can confirm that the delivery address entered during checkout matches the address linked to your PayPal account.

Our courier has confirmed that the parcel was delivered to this address. As this is now not your current residence, we kindly recommend reaching out to the current occupants to see if they can assist in retrieving the parcel.

We truly understand how frustrating this situation is, and we’re sorry for any inconvenience caused.

Unfortunately, as the order was delivered to the address provided at the time of purchase, we’re unable to take further action from our side.

Wishing you a wonderful day ahead, and a prompt resolution!

Valorada con 5 estrellas sobre 5

Best protein in UK

Delivered next day, and always the best quality.
More expensive than the rest but its so good. Never causes issues with my stomach, and mixes so easily.

10 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chocolate is the best

Delivery was very quick. I bought it in the black friday sale so decent value for Money.
I went with 2 different chocolate options. Previously I had the vanilla ice cream flavour which I found sickly sweet after a few weeks.
I'd like to try other flavours but I'm commitment shy.

1 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I don’t usually leave reviews BUT

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my stomach worse than ON whey, which I wouldn’t expect due to having less lactose. Mixes perfect, banana is my favourite flavour. Little expensive but can always find discounts etc.

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I must said this product i strongly…

I must said this product i strongly recommend every week i need to make a new hole to my belt , i loosing my belly, feeling full , give strenght in the gym , absolutely 10/10 and before my protein and pum is finish i will order new one , also delivery take only 2 day no drama and you can track

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great flavour

Great flavour, mixes well without leaving any lumps like some other brands.
I find that going a little bit bigger on the scoop size adds to the consistency and flavour.
Morning after a heavy session and taking the drink has made a big difference, no more aches & pains.
Would recommend over other brands.

12 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Resolved Eventually, but Poor Communication

Update : Optimum Nutrition has now responded and issued a refund. However, this response came after nearly a month of silence and only after the issue was escalated publicly.
While the refund resolves the payment, the delay in addressing a food quality and safety concern is disappointing. Customers should not have to rely on public reviews to receive basic support or clarification about whether a product is safe to consume.

I ordered Protein Isolate directly from Optimum Nutrition website uk (Order #ON272682). The product I received had visible lumps, which immediately raised concerns about moisture exposure and product safety.
I contacted customer support and was asked to share photos, which I did promptly. Since then, there has been no response at all, despite multiple follow-up emails over more than a week.
This is not just a service issue — it’s a product safety and quality concern. Until confirmed safe, the product cannot be consumed, and the lack of communication is unacceptable from such a reputed brand.
Very disappointed with the after-sales support. I expected much better accountability and professionalism.

10 de diciembre de 2025
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience caused.

To investigate this properly and escalate the matter, we kindly ask you to contact our customer service.

Once we receive these details, we’ll be able to advise you further and take the necessary steps to resolve this for you.

We appreciate your cooperation and look forward to assisting you promptly.

Valorada con 5 estrellas sobre 5

Exemplary customer service

Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way.

Won't hesitate to buy directly from now on. A standout example of customer service and a very happy customer

3 de diciembre de 2025
Opinión espontánea

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