Ordered nearly a week ago with 24 hour delivery. Order status not updated, emailed and had no response. Used before with no issues so this is quite disappointing. Phone number may aswell not exist
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Consulta las opiniones de los clientes
Do not order from here. Ordered 7 days ago. £142 order never arrived. No response to emails. Having to get bank to charge back. Update: Order received 9th Sep (ordered Aug 28th). Got an emai... Ver más
Excellent range of products at decent prices. Have ordered a few things now and all arrived very quickly and exactly as advertised. Can get high quality products not listed on many other UK sites. Wou... Ver más
The Supps House has one of thr best range of flavours I’ve ever experienced, they’re all soo good I can’t even pick a favourite! Great customer service, great products and speedy delivery. Would defin... Ver más
Información sobre la empresa
Escrito por la empresa
Founded in 2017, The Supps House is an independent UK retailer dedicated to providing high-quality sports nutrition, health supplements and performance products from the world’s leading brands. Our mission is simple: offer the products customers want, at competitive prices, backed by fast delivery and exceptional customer service. Whether you’re an elite athlete, regular gym-goer or just starting your fitness journey, we’re committed to helping you achieve your goals with products you can trust. We’re proud to have built a loyal community of customers and have earned hundreds of 5-star Google reviews thanks to our reliable service, competitive pricing and genuine passion for the industry. Every order is handled with care, and we’re always looking for ways to improve the experience we provide. Thank you for choosing The Supps House. We appreciate every customer and every review, as your feedback helps us continue to grow and improve
Información de contacto
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Ha contestado el 11% de las opiniones negativas
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Ordered nearly a week ago with 24 hour…
Ordered nearly a week ago with 24 hour delivery. Order status not updated, emailed and had no response. Used before with no issues so this is quite disappointing. Phone number may aswell not exist
Only one star as I can’t put none
Only one star as I can’t put none! Didn’t even receive my order and can not get anyone to actually talk to me, or respond to any email or contact I try to make. Will not be placing an order again! Now I’ve lost my money and don’t even have the product! Disappointing, very disappointing.
received wrong iteam
received wrong iteam, contacted customer support and heard nothing back so now stuck with the wrong iteam that i don’t want and nearly £40 down! also paid for premium delivery and took nearly a week to arrive. definitely would not recommend
Placed a order for some whey protein…
Placed a order for some whey protein still not shipped won't answer phone email bounces back as undelivered total scam stay well clear
Missing order!!
Paid for next day delivery a week ago and still not received my order!! Also emailed 3 times no reply!! Tried ringing no answer!!
First time customer was excited to try…
First time customer was excited to try it, paid next day delivery £55 money spent and no item delivered no update no response to any of my emails that I have sent, I’m £55 down with no acknowledgement, won’t be using again
Ordered £156 stuff paid £6,99 for 24…
Ordered £156 stuff paid £6,99 for 24 hour tracked delivery, week later still no product. Multiple emails sent minimal replies, order cancelled and partially refunded me £6.99 not the full amount, fraudulent company advice to stay clear
Do not order from here
Do not order from here.
Ordered 7 days ago. £142 order never arrived. No response to emails. Having to get bank to charge back.
Update: Order received 9th Sep (ordered Aug 28th).
Got an email response after original review. They offered refund or reship. I agreed not to charge back and opt for reship. Order received included free gifts of decent value.
Haven't received my order nor refund
I ordered 2 tubs, I had an email to say one of them are broken have got any more in stock would I like a refund or a replacement I replied to them but no reply back. I still havent received my refund and neither have I received my other order. I'll be taking this further with my bank to receive my refund!
Great price and quick delivery
As always 100% happy.
As always 100% happy.. always quick with delivery and always there to help with any questions
Spent over £90 including shipping over…
Spent over £90 including shipping over a week ago. Not had any update on what is happening. Tried emailing via the help email and contacted via Instagram with my order number but not had anything back.
Still waiting for a response?
My order never arrived and I have…
My order never arrived and I have emailed to query this, to no reply. Really poor.
Good quality products and great…
Good quality products and great service. Works for me
Ive bought my item 3 weeks ago and im…
Ive bought my item 3 weeks ago and im yet to get it, they seem to do this often and resend another item but Ive yet to get that one aswell or even any information when it’s coming. Wouldn’t buy from them when the give the same excuse every time. “We sent your package but Royal Mail has lost it” I don’t think Royal Mail is the problem here.

Respuesta de Thesuppshouse

Respuesta de Thesuppshouse
Deeeecent site
Excellent range of products at decent prices. Have ordered a few things now and all arrived very quickly and exactly as advertised. Can get high quality products not listed on many other UK sites. Would defo recommend.
Customs service is great and delivery…
Customs service is great and delivery is quick no problems ever
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