Poor quality, misleading return policies, and a rip-off
I was extremely disappointed with my experience, and I will not be shopping on Andreas Oriano again.
I ordered a dress off this website, and the pictures showed a beautiful, flattering dress. It cost me $70-80, but that's reasonable for a nice dress, so I ordered it. When it arrived, the proportions were WAY off. The overall dress quality was poor, the lace overlay was completely different from the dress pictured online, the sleeves were way too long, the dress was too short compared to what it should have been (and I ordered a size up to avoid that), there were no gathers in the waist like the product advertised so the dress was extremely unflattering, and the dress did not follow the sizing guide AT ALL.
So because the website states that returns are possible, I contacted the support email. The customer service employee was very kind, but that is probably the only positive part of this entire ordeal. Upon emailing her, the company led me via email through a couple of extra steps for a few days before they even mentioned the options for returning the dress. Come to find out, you can't return the dress unless you personally pay an additional $40-50 because they have you ship it to China, while the company's return address is listed in California so how could a customer know beforehand that shipping would cost this much? I feel that this company is misleading in their policies and makes money unfairly off of cheap-quality items and uninformed customers. I was very disappointed, and I hope the company becomes more transparent with their return policies on their website in the future.







