Complete scam. The item they sent me didn't do what it was supposed to, yet they refused to let me return it for a full refund. My options were 20% refund, or return the package, tracked, to Estonia,... Ver más
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Consulta las opiniones de los clientes
This company is based in Estonia - although they have a uk email address. I ordered a pair of gloves - Magnetic Compression Gloves - dispensing magnetic therapy for arthritis pain relief. Be warned... Ver más
Been waiting 13 business days for my delivery and counting. Information on the website is incorrect and misspelt. Email response times are slow. They continue to ask to verify address and an imbedded... Ver más
This watch was an utter waste of good money. Don't be fooled by the advert. There are no logical instructions which appear to have been written by a five year old. The watch does not connect to the ap... Ver más
1,3
Muy malo
155 opiniones
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Bought hearing aid
Bought hearing aid, way too large and dangles as low as earrings when fitted. Very poor quality . Noticed they block any poor reviews on their web site .
Avoid.
4 de marzo de 2026
Opinión espontánea
Slow delivery not very good.
I ordered the watch from them. 13th February they took my money on 16th February. I still have not recieved the watch. I have emailed them several times.
UPDATE....
It actually turned up. Not much good. But it's here.
2 de marzo de 2026
Opinión espontánea
Not what I paid for.
I ordered a latex pillow, but got a cheap memory foam one instead, badly packaged, information all in Chinese and probably not conforming to any British Standards. Scammy Chinese company pretending to be UK based with a name similar to reputable disability product sellers. AVOID.
24 de febrero de 2026
Opinión espontánea
Avoid! Scam! …
I have had similar experiences to those already mentioned in reviews. I placed an order and it has not arrived. Each time I email they respond seemingly not having read the email - I emailed and advised that my order was placed over a week ago and it has still not been dispatched and they replied saying to be patient as their processing time is 3 days! I’ve waited well over three days. When I emailed again they responded with a different answer saying it is in transit and I’ll get an email when it’s with the courier. How is it in transit if it’s not with the courier!? They refuse to cancel and refund my order. This is a huge scam! Avoid!
20 de febrero de 2026
Opinión espontánea
I also ordered the smartwatch for…
Thank you for replying, we will see if arrives and if it does, see if there is a charger and if it works, if not, you say in this reply that you will refund for a faulty product which I hope I will not need, but it’s reassuring to have this information, thank you.
I also ordered the smartwatch for elderly thinking this was a uk company, ordered 4th Feb and still no sign of watch being on its way! they refused a refund but offered a 10% discount on a watch that has not arrived or any sign of arriving, they say you have to cancel an order within 24 hrs to get a refund (have to be telepathic apparently and know it’s a scam when you order!) then they don’t reply, this appears to be a scam and can’t be a UK company despite their advert and email etc suggesting it is, just hope they get stopped soon, as from the products they advertise, they appear to be targeting the elderly and vulnerable.
4 de febrero de 2026
Opinión espontánea
Respuesta de Orthocomfort
Hi Wendy,
We’re sorry to hear you feel this way, we understand how worrying it is when you’re waiting for an order, especially for a product intended for seniors.
That said, we can confirm your order is genuine and in transit. According to the latest tracking update, your parcel arrived in the UK and is now at the national hub has been passed to the local last-mile carrier: Yodel. The next scans are typically “out for delivery” / “delivered”.
Regarding refunds/cancellations: our policy states that cancellations are only possible within a short window before the order is processed/packed, because once a parcel is prepared or handed to the carrier, we can’t reliably stop it. This is explained on our Shipping Policy page. As soon as you receive you parcel, you have 14 days to submit a return request.
We don’t want anyone left without a solution. If there’s no new scan or delivery update within the next 48 hours, we will open a carrier investigation immediately and arrange either a replacement or a refund if the parcel is confirmed lost or undeliverable.
Please contact us directly with your order number (or message our support) so we can follow this through to delivery for you.
Kind regards,
OrthoComfort Support Team
This is not a UK company - very slow delivery from china
I ordered, thinking this was a UK Company shipping from the UK. 2 weeks later, I have had no delivery. The items are shipping on a slow boat from China. The tracking numbers don't bring up the right information and customer service response doesn't give you any answers, just buying time.
13 de febrero de 2026
Opinión espontánea
Respuesta de Orthocomfort
Hi Cheryl,
We’re sorry to hear you’re disappointed, and we understand why this feels frustrating if you expected UK-warehouse shipping.
To clarify: OrthoComfort operates as a UK-facing brand, but not all orders ship from the UK. Depending on stock availability and the product, parcels may be dispatched from one of our international fulfillment partners (including outside the UK). This is why delivery can take longer than a “next-day UK warehouse” retailer, and it’s also why the first tracking updates can sometimes look limited until the parcel reaches the UK and is handed to the local carrier.
On the tracking point: some tracking links only show full details once the parcel has reached the destination network (UK hub / last-mile carrier). That said, you should always be able to get a clear status from us — and we’re sorry if your previous replies didn’t give you the concrete update you needed.
If you share (publicly or via our support email) your order number, we will:
- verify the latest scan with the carrier,
- send you the correct tracking link (including last-mile tracking if available), and
- if the parcel is delayed beyond our stated delivery window, we’ll offer a replacement or a refund in line with our policy.
We’re here to resolve this properly and quickly, please send your order number and we’ll take care of it.
Kind regards,
OrthoComfort Support Team
Cheap items imported from China. Not an UK business
I can't give a proper review because I haven't received the item: a watch assistant for elderly. I was naive thinking that it was an UK company "orthocomfort.uk" but this is a lie. Despite it says the item would be delivered in 3 to 5 days, it hasn't arrive after two week because it still in China!
I just read another review about the same item. It seems like I lost my
11 de febrero de 2026
Opinión espontánea
Respuesta de Orthocomfort
Hi Diana,
We’re sorry you haven’t received your order yet. We understand how frustrating this is, especially for a product intended for an elderly person.
We’d kindly ask you to read our Shipping Policy, as the delivery timeline is clearly explained there:
- Processing time: 2–3 business days
- Shipping time: 3–10 business days, depending on demand and the location of stocked items (some orders may ship from international fulfilment locations before entering the UK delivery network).
A “.co.uk” website address is simply a domain used to serve UK customers — it doesn’t determine where a company is incorporated.
If you share your order number with our support team, we will check your tracking immediately and provide a clear update. If your parcel goes beyond the stated delivery window and is confirmed lost/undeliverable, we will offer a replacement or a refund.
Kind regards,
OrthoComfort Support Team
Do not touch this company
Do not touch this company. They are the worst. I ordered a watch that was supposed to tell your loved one if you fell, amount of steps you have taken etc. I walked 10 steps and it registered 65, also the senior fall mode was not on the watch. I contacted them asking for a full refund and a prepaid returns label. Four times they ignored my request and offered me a 20 or 30% refund and not have to send the watch back. Worst company ever!!!!
As to the companies reply to this review, it didn't mention the other problem with the watch. I tried with 3 different emails and each time I was offered a percentage of the full amount and to keep the item or full amount and no prepaid label for postage. Why should I pay to send it back when its not fit for purpose. As I said before Do Not touch them.
11 de febrero de 2026
Opinión espontánea
Respuesta de Orthocomfort
Hello there,
We’re really sorry to hear about your experience, and we understand why you’re upset. That’s not the standard we want for any customer, especially for a product purchased for a loved one.
On the issues you mentioned: step counting can be inaccurate if the watch isn’t correctly calibrated (wrist placement, stride settings, motion sensitivity), and the fall-detection feature may require activation in the settings/app depending on the model. However, if the product isn’t meeting your expectations, you absolutely have the right to request a return.
To be clear: if you want a full refund, we can process it once the item is returned in line with our Returns Policy. A prepaid return label isn’t always available (this depends on the return reason and carrier options), but we will still help you through the return process and confirm the exact steps and address immediately.
- Please contact our support team with your order number and the email used at checkout, and we will do the following right away:
- confirm the return instructions (address + required details),
- confirm eligibility for a prepaid label (if available for your case), and
- process the full refund as soon as the return is received and checked in.
We’re also sorry if your earlier messages felt ignored, that’s not acceptable, and we’ll make sure your case is handled properly from here.
Kind regards,
OrthoComfort Support Team
Sino-Euro scam job
SCAM and FRAUD. Ordered a smartband to work as a heart rate monitor. Eventually turned up 2 weeks later from China obviously. No charger supplied and no details of what charger it needs so I now just have an un chargeable piece of plastic. Useless, not to mention the carbon footprint cost of sending this rubbish from PRC!
9 de febrero de 2026
Opinión espontánea
Respuesta de Orthocomfort
Hello Richard,
We’re sorry you’re unhappy and that your order arrived without the charger, that’s not acceptable, and we understand why you’re frustrated.
To clarify: we are not a scam, and we do deliver real orders, but depending on stock availability some parcels can be dispatched from international fulfillment locations. Our Shipping Policy explains the processing and delivery timelines.
Most importantly, we can fix the charger issue immediately:
- If the charger was missing, we can ship the correct charger/cable at no cost, or
- If you’d rather not keep the item, we can arrange a return for a refund in line with our Returns Policy.
Please contact our support team with your order number and a photo of what you received, and we’ll confirm the exact charging type/cable and resolve this straight away.
Kind regards,
OrthoComfort Support Team
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