oukitelstore.co.za Opiniones 

39
TrustScore: 1.5 sobre 5

1,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I visited their office to order the Ulefone Armor 18T, I was told that the device ship from Hong Kong and will be available in 6 days. I paid deposit and in day five I get notification of pick up. T... Ver más

Valorada con 1 estrellas sobre 5

Worst online shopping experience since... ever. Two weeks after order, received "status has changed to refunded". One week later arranged refund with PayPal myself (thank goodness I used PayPal).... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This business is a big scam indeed,their store doesn't even exist,be careful once you paid them they ignore your calls,i'am still waiting for their false promises telling me Hong Kong is delaying with... Ver más

Valorada con 1 estrellas sobre 5

Bought a phone for R14,500 over a year ago and still waiting for it . No refund and no phone ! This company is discusting to steal everyone's money ! They are a huge scam !!

Información sobre la empresa


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

39 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,7

Todas las opiniones

(39)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

They sell Chinese phones, useless in South Africa

I paid R9500 for a Redmi Note 12 Turbo. It looked like it was in stock. Waited a long time as their stock comes from China. Was told to set language to English. Some icons were in English. Search icon was a collection of Weibo and other Chinese search engines linked to it. Everything was in Chinese, when clicked on. Then Oukitel store supposedly flashed the rom, after a discussion with them. It seemed ok at first, but all they did was an update on Chinese rom, to add chrome and play store and such. I decided to use widgets to add google search bar - bam- Chinese again!!!! I googled the Miui 14 serial number. In the serial number is a CN which denotes Chinese rom and not the global version they promised to put on for me. They updated to rubbish. I'm extremely upset. Why take 1/2 an hour to load nonsense instead of the proper version?????

26 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I made a purchase and paid on the 27…

I made a purchase and paid on the 27 May 2023.
I have not received the phone and I have to call to enquire, they said they will call me back, I am still waiting for their call.
Hopefully I will get my refund as I have cancelled the order.
I am sure you can do better than this. I will amend my review when I received my refund.
Yes I did talk to you and tried to be patient with you but up to now I haven't received my phone and you no longer responding to my Whatsapp messages. I am sure you can do better this is frustrating to be honest

9 de junio de 2023
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

Hi Jamela, we don't see any reason for negative review at this point. We have been updating you time to time about your order. Our service consultant retun a call to you and they further contacted you through WhatsApp.
You requested to cancel the order and it have been taken in to consideration as per request.
Your order is two days due our delivery time window, we did update you of possible delay and you agree the waiting.
We understand the concept of customer is always right, however at this point you've to consider your review.
We were always there whenever you call, text or email. We believe you'll amend your review.



Valorada con 5 estrellas sobre 5

Thank you for effective service

Thank you for effective service we have received our parcel, communication was awesome. Our client is happy. We will definitely come once we receive a new order

9 de junio de 2023
Opinión espontánea
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

Thank you SIMWOOD STORE, for acknowedge our service to you. We glad that we were able to deliver your expectations and your clients are happy as well. We always aim to do the best to all our customers.
We always there for you.

Valorada con 5 estrellas sobre 5

I visited their office to order

I visited their office to order the Ulefone Armor 18T, I was told that the device ship from Hong Kong and will be available in 6 days. I paid deposit and in day five I get notification of pick up.
The service was very much honesty with me. Hopefully they'll be improving,
The phone works perfectly

5 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Their phones have more settings than the other Android phones

Their phones have more settings than the other Android phones. Once you have set it up... they work well. I love the ruggedness. Their buttons are sensitive, but work well. You get 2 screen protectors. Their screen quality is just awesome.

26 de mayo de 2023
Opinión espontánea
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

Thank you, for giving testimony about your experience with us. We inspired by you, and we promise to improve our service every day. We see all our customers at personal level. We believe to see you come again.

Valorada con 4 estrellas sobre 5

Second phone

Second phone, fulfilling as specified, still have to test in wet and cold conditions

25 de mayo de 2023
Opinión espontánea
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

Thank you for sharing your testimony about your experience with our organisation. We inspired by you, and we promise to improve our service time to time. We see our customers at personal level. We believe to see you come again.

Valorada con 5 estrellas sobre 5

The service was awesome

The service was awesome, the communication was good.we have our order delivered and we all happy.
Was little delay, but there was update along the process. We never pay duty and VAT.

4 de febrero de 2023
Opinión espontánea
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

Thank you for sharing your testimony about your experience with our organisation. We inspired by you, and we promise to improve our service time to time. We see our customers at personal level. We believe to see you come again.

Valorada con 1 estrellas sobre 5

Worst online shopping experience…

Worst online shopping experience since... ever.

Two weeks after order, received "status has changed to refunded". One week later arranged refund with PayPal myself (thank goodness I used PayPal). During the entire week the store did not answer a single email or whatsapp (which is what we used during the first days of the order).

Stay away!

14 de febrero de 2023
Logotipo de oukitelstore.co.za

Respuesta de oukitelstore.co.za

We have successfully refunded you through PayPal, we do apologise for delayed response in solving your issue. We see and treat all our customers at personal level.

Valorada con 1 estrellas sobre 5

No contact no service

My order was placed on the 6 of February still no feedback on my tracking information or if the package even was shipped. I don't get any reply on the customer service WhatsApp. I've tried phoning no answer on your phone number on the website

5 de febrero de 2023
Valorada con 1 estrellas sobre 5

This is a scam site

This is a scam site! If you pay for something from this site, you will get ignored within 1 week and they will pretend to be waiting for your purchase to arrive so that it can be "redirected" to you.
Take your time and dial every number and msg every email address that is on the site, and you will learn that my assessment of them is true.

31 de enero de 2023
Valorada con 1 estrellas sobre 5

I wanted to go and buy the phone in…

I wanted to go and buy the phone in Pretoria on Sat nd wanted to know the working hours. I called the store the whole day without any response. I called again on Monday still there was no response. I do not want to make an online purchase because if they can't answer phone where will I get money if anything goes wrong

27 de enero de 2023

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