Absolutely thrilled. My boy hated having the leash put on and would become very stressed before walks. This harness and leash has been a game changer. It fits well, looks really good, is of very high... Ver más
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Consulta las opiniones de los clientes
I brought some dental wipe from a shop in London. When I got home they were mouldy.expiry date is 2029. London is a 3 hour drive away, so I contacted Our Dogs life for assistance. One month on and... Ver más
I have 2 little darlings and they have delicate tums and milo gets something once or twice then doesn't want it not these peanut butter teeth chews they love love love them . Yesterday I had none lef... Ver más
Bought two Petsie small toothbrushes for my dogs. Very happy with the toothbrushes, doing a good job with dogs teeth. However I have been trying to buy the small replacement heads for a few months & c... Ver más
Información sobre la empresa
Escrito por la empresa
At OurPetsLife, Our mission is to empower pet owners with innovative, reliable, and accessible products that enhance the well-being of their companions, fostering a lifetime of love, health, and happiness.
Información de contacto
The Union Building, 51-59 Rose Lane , NR1 1BY , Norwich , Reino Unido
- elliot@ourpetslife.co.uk
- ourpetslife.co.uk
Invita a los clientes a opinar
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No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hemp Oil itch and allergy…
I ordered the itch and allergy Hemp oil for our bully as she was having a worse time than usual. Ordered Sun 9/6 arrived Tues 11/6. I gave her half the suggested dose (as she’s fed twice daily) with her food. Next morning she’d stopped scratching and had been quiet through the night. Over the coming days she has scratched occasionally but we are more than happy with the results a week on. For us a success and a happy dog. Will use Our Pets Life again for sure.
Misleading & poor
Ordered an expensive (£170) bird box on 9th june (Sunday) as it states free delivery on orders over £35 so I expected it to arrive by the 11th. When it didn’t arrive I emailed & it took 2 days to get a reply saying Nestera products are 7-10 day delivery. When you look at shipping info it does say this at the bottom of page but on my shop account it is showing that my order has free next day delivery so the whole thing is very misleading.
My shop account is just showing my order as ‘item ordered’ but we are now end of 17th June so 8 days after I ordered & no shipping info yet!!
I have sent numerous emails & not had a reply which is terrible customer service as it says you get a response to an email in 24-48 hours & I have waited days with no response.
I see the company’s response to another customer who had a similar problem saying it is a problem with the website stating free next day delivery but have done nothing to rectify the problem.
Now 18 June & no emails from company & on my shop account it is now showing the bird box is out of stock yet I have had NO communication from company!!
Will action a dispute with my bank
Very disappointing
Very disappointing.
Bought a duck and goose house over a week ago for next day delivery. It still hasn't arrived and there’s no answer to my emails. I know problems occur but there’s been no communication from them.
Poor customer service.

Respuesta de OurPetsLife
Good product which was delivered in 4…
Good product which was delivered in 4 days
Had delivery problem which was partly my fault but as soon as i contacted support they replied quickly and it was resolved.will definitely use again
delivery was very fast and Item was in…
delivery was very fast and Item was in good condition
Excellent value for money
Excellent value for money. I couldn't believe the size if the double Salmon oil pack. My little Jack Russell is usually picky about additives on her food, but she never bothered. I think the smell is attractive to her! Great quality and service, I'll definitely re-order!
I have 2 little darlings and they have…
I have 2 little darlings and they have delicate tums and milo gets something once or twice then doesn't want it not these peanut butter teeth chews they love love love them . Yesterday I had none left but got your message to say on there way jokingly I showed the dogs it saying the driver would be coming , when they came they went loopy even though they were boxed they knew ,2 very very happy baby's 😊
Package arrived really quickly as usual…
Package arrived really quickly as usual , just restocking my dogs favourite chews …. they are always in stock and they love them !
Thanks
Nothing arrived and money taken
Placed an order a week ago for next day delivery, unable to track order and still received nothing!! Can’t get hold of anyone, would not recommend or order again!! Website just sends you an automated email after you try and track and then still get nothing back. DO NOT USE!!
Terrible
Terrible. I have still not received my product (Hemp Oil) and have sent numerous emails and messages with no response. I am actually beginning to think this company are bogus. DO NOT USE!!!

Respuesta de OurPetsLife
I am very pleased
I am very pleased. Fast, correct, excellent products. I will order again.
Poor delivery service
Item not delivered yet delivery was attempted 3 times with no communication so I wasn’t at home. I now have to go to a central hub to collect my parcel . Unable to get on yodel website
Seems to work on the chewing of the feet
Great product
The product was great, the puppies had their first bath using the shampoo and their coats feel so soft and the dog cologne smells very nice, the delivery however said ‘next day delivery’ but it came 3 days later (I was unable to track my order)
Amazing products
Have ordered a variety of products and been super impressed with all of them. 5* review from myself and my dog Ovie 🐶
Products are amazing!
Quick delivery and the products are amazing too my pets love them! Will be ordering again, thank you!
Great products!
Really impressed with the wash and groom bundle we ordered - quick delivery, great customer service and my dog loves it!
Great experience!
We get our dogs dental wipes from these guys, great product. Next day delivery too is always a plus! so we do not ruin our dogs dental routine
Great products
Great products, love the website & my dog loves the OurDogsLife peanut butter
My favourite Brand
been purchasing from OurDogsLife for years after finding them on amazon. But we order using the website now & love the weekly newsletter
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