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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely thrilled. My boy hated having the leash put on and would become very stressed before walks. This harness and leash has been a game changer. It fits well, looks really good, is of very high... Ver más

Valorada con 1 estrellas sobre 5

I brought some dental wipe from a shop in London. When I got home they were mouldy.expiry date is 2029. London is a 3 hour drive away, so I contacted Our Dogs life for assistance. One month on and... Ver más

Valorada con 5 estrellas sobre 5

I have 2 little darlings and they have delicate tums and milo gets something once or twice then doesn't want it not these peanut butter teeth chews they love love love them . Yesterday I had none lef... Ver más

Valorada con 3 estrellas sobre 5

Bought two Petsie small toothbrushes for my dogs. Very happy with the toothbrushes, doing a good job with dogs teeth. However I have been trying to buy the small replacement heads for a few months & c... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

At OurPetsLife, Our mission is to empower pet owners with innovative, reliable, and accessible products that enhance the well-being of their companions, fostering a lifetime of love, health, and happiness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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3,3

Todas las opiniones

(142)

35 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Hemp Oil itch and allergy…

I ordered the itch and allergy Hemp oil for our bully as she was having a worse time than usual. Ordered Sun 9/6 arrived Tues 11/6. I gave her half the suggested dose (as she’s fed twice daily) with her food. Next morning she’d stopped scratching and had been quiet through the night. Over the coming days she has scratched occasionally but we are more than happy with the results a week on. For us a success and a happy dog. Will use Our Pets Life again for sure.

18 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Misleading & poor

Ordered an expensive (£170) bird box on 9th june (Sunday) as it states free delivery on orders over £35 so I expected it to arrive by the 11th. When it didn’t arrive I emailed & it took 2 days to get a reply saying Nestera products are 7-10 day delivery. When you look at shipping info it does say this at the bottom of page but on my shop account it is showing that my order has free next day delivery so the whole thing is very misleading.
My shop account is just showing my order as ‘item ordered’ but we are now end of 17th June so 8 days after I ordered & no shipping info yet!!
I have sent numerous emails & not had a reply which is terrible customer service as it says you get a response to an email in 24-48 hours & I have waited days with no response.
I see the company’s response to another customer who had a similar problem saying it is a problem with the website stating free next day delivery but have done nothing to rectify the problem.
Now 18 June & no emails from company & on my shop account it is now showing the bird box is out of stock yet I have had NO communication from company!!
Will action a dispute with my bank

9 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointing

Very disappointing.
Bought a duck and goose house over a week ago for next day delivery. It still hasn't arrived and there’s no answer to my emails. I know problems occur but there’s been no communication from them.
Poor customer service.

3 de junio de 2024
Opinión espontánea
Logotipo de OurPetsLife

Respuesta de OurPetsLife

Hi Fiona,

Your order was shipped out today and can be tracked here using the below tracking no. 0004347

https://apc-overnight.com/receiving-a-parcel/tracking

Our policy states all Nestera products will be delivered within 7-10 working days see below:

https://www.ourpetslife.co.uk/policies/shipping-policy

The confusion seems to be down to the shipping title named "free next day delivery" this is an internal issue that should have been called "free delivery" this is our mistake and I can only apologise.


Valorada con 5 estrellas sobre 5

Excellent value for money

Excellent value for money. I couldn't believe the size if the double Salmon oil pack. My little Jack Russell is usually picky about additives on her food, but she never bothered. I think the smell is attractive to her! Great quality and service, I'll definitely re-order!

3 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have 2 little darlings and they have…

I have 2 little darlings and they have delicate tums and milo gets something once or twice then doesn't want it not these peanut butter teeth chews they love love love them . Yesterday I had none left but got your message to say on there way jokingly I showed the dogs it saying the driver would be coming , when they came they went loopy even though they were boxed they knew ,2 very very happy baby's 😊

25 de abril de 2024
Valorada con 1 estrellas sobre 5

Nothing arrived and money taken

Placed an order a week ago for next day delivery, unable to track order and still received nothing!! Can’t get hold of anyone, would not recommend or order again!! Website just sends you an automated email after you try and track and then still get nothing back. DO NOT USE!!

2 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible. I have still not received my product (Hemp Oil) and have sent numerous emails and messages with no response. I am actually beginning to think this company are bogus. DO NOT USE!!!

15 de marzo de 2024
Opinión espontánea
Logotipo de OurPetsLife

Respuesta de OurPetsLife

Morning Rachel,

Hope all is well - apologies for how your order has been processed.

Your order was placed on the 7th, shipped out on the 8th however it was damaged in transit.

Please check your emails for the message from our courier - we have sent out a replacement today (15th) and refunded you the original shipping cost.

Apologies for the inconvenience once again.

Take care

OurPetsLife

Valorada con 1 estrellas sobre 5

Poor delivery service

Item not delivered yet delivery was attempted 3 times with no communication so I wasn’t at home. I now have to go to a central hub to collect my parcel . Unable to get on yodel website

26 de febrero de 2024
Valorada con 4 estrellas sobre 5

Great product

The product was great, the puppies had their first bath using the shampoo and their coats feel so soft and the dog cologne smells very nice, the delivery however said ‘next day delivery’ but it came 3 days later (I was unable to track my order)

22 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Amazing products

Have ordered a variety of products and been super impressed with all of them. 5* review from myself and my dog Ovie 🐶

20 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products!

Really impressed with the wash and groom bundle we ordered - quick delivery, great customer service and my dog loves it!

9 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience!

We get our dogs dental wipes from these guys, great product. Next day delivery too is always a plus! so we do not ruin our dogs dental routine

1 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My favourite Brand

been purchasing from OurDogsLife for years after finding them on amazon. But we order using the website now & love the weekly newsletter

6 de noviembre de 2023
Opinión espontánea

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