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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from John in Gateshead last week !! Service amazing & single oven & hob super sparkling like new !! 🌟🌟🌟🌟 Really thorough & efficient - well done ! Great job !

Valorada con 4 estrellas sobre 5

Gary did a great job but I think £147 is very expensive considering that it only took just over an hour to clean the oven and extractor, and especially as I discovered that it would only have cost sli... Ver más

Valorada con 5 estrellas sobre 5

Joel was so polite and friendly . He explained everything and worked very efficiently with minimal disruption to life around him. The end product was amazing, oven looked brand new and he was a plea... Ver más

Valorada con 5 estrellas sobre 5

Excellent and friendly service from booking through to finished gleaming oven. Our beloved 30 year old blue Aga and companion positively gleams inside and out. Mick was a very pleasant chap to have... Ver más

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  1. Servicios de limpieza

Escrito por la empresa

OvenGleamers The Premium Oven Cleaning Company. Range Cookers Experts. Everhot and AGA Cleaning Experts - Recommended by Everhot as their UK Everhot Professional Oven Cleaning Company. Established 2004. Easy To Book With Customer Care Support Team. Growing National OvenGleamers Franchise Network.


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4,7

Excelente

TrustScore: 4.5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(183)

112 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A great service and excellent job

I was able to get an appointment the same day which was excellent, and he even arrived early. He did a very thorough job of cleaning the ovens, taking everything out, and they look like new. I would recommend.

5 de agosto de 2026
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Respuesta de OvenGleamers

Thank you Guy. We love reviews like this.

Valorada con 1 estrellas sobre 5

Very poor work and stubborn refusal to refund anything.

⭐☆☆☆☆

I rarely leave negative reviews, but on this occasion I feel compelled to share my experience.

I paid £250 for OvenGleamers to clean my one-metre range cooker. When I booked the appointment, I was advised that the clean would take approximately four hours. That gave me the clear expectation that the oven would receive a comprehensive, meticulous clean.

Instead, the technician was at my property for approximately one hour and fifteen minutes before leaving. In my opinion, there is a huge difference between a four-hour professional clean and one completed in just over an hour. I genuinely feel I was misled when booking the service, as the time spent bore little resemblance to the expectation that had been created.

Later , when I was able to inspect the oven properly, I found a number of areas where grease, residue and carbon deposits remained. I photographed these areas and submitted them to OvenGleamers as part of my complaint.

To be fair, OvenGleamers responded promptly and repeatedly offered to return under their Satisfaction Guarantee to address the areas I had highlighted. However, by that stage I had completely lost confidence in the service. Once trust has been lost, I don't believe a customer should feel obliged to invite the same company back into their home.

What disappointed me most was not simply the quality of the clean, but the company's refusal to offer any form of goodwill refund despite the significant difference between what I believed I was purchasing and what I ultimately received.

I have owned and run my own business for over 25 years, so I understand that complaints arise from time to time. The true measure of a business is how it resolves them. Unfortunately, despite several polite exchanges with the Franchise Operations team, OvenGleamers refused to offer any refund whatsoever and maintained that a revisit was the only solution.

This review reflects my personal experience. Others may have a different one, but based on mine I would not use OvenGleamers again.

20 de mayo de 2026
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Respuesta de OvenGleamers

Thank you for your review. We are sorry that you remain dissatisfied, but several points require clarification.

The four-hour duration discussed when booking was an estimate, not a fixed amount of time being purchased. We give a general time for a range clean. So they can be cleaned faster if they have less compartments and as in your case don't have a gas hob but a ceramic one. We have the technician arriving at your house at 1300 and leaving at 1530. So although this time may have been shorter the full strip down deep clean would have been carried out during that time with removable components cleaned using the specialist equipment in the technician’s van and the oven cleaned with an eco paste in your home. Both of your oven door seals were broken. We managed to repair one of them.

We note from the photographs we took that your kitchen was in mid renovation with dust everywhere and the cooker completely covered in dust at the start. We wouldn't recommend having a range cleaned in mid build as it will always get dusty again.

Before leaving, the technician invited you to inspect the completed work. You confirmed that you were happy with the clean and signed the job sheet. Our photographs taken before and after the service show a substantial improvement to the range cooker and the whole deep oven clean was carried out.

The clean took place on 20 May. We first became aware of your concerns on 1 June, and the requested photographs were received on 12 June.

Having reviewed your post 5 clean photographs, the areas highlighted appear to be limited to a number of very small locations, such as the bottom storage drawer corners and hinges. Whilst we appreciate these concerns, the photographs do not indicate that the clean as a whole was not completed or that the service was not carried out to a professional standard. The photos show that your kitchen is still very dusty, and so now is your range cooker, so I'm guessing you are still in the process of carrying out building works. You submitted pictures of the dirty splash back which you didn't book into be cleaned. On your Google review you have included pictures of your dirty extractor again this wasn't booked in to be cleaned by us.

As you may know, OvenGleamers operates a Satisfaction Guarantee. If a customer is unhappy with any aspect of a clean, our normal procedure is to return free of charge and rectify any specific areas of concern. We were therefore more than happy to arrange for an OvenGleamer to revisit and address the points highlighted in your photographs and to remove the build up of dust.

We repeatedly offered to return free of charge.

You declined that remedy and instead requested a refund of £250, later proposing £150 in exchange for concluding the matter. As the service had been completed, inspected and accepted on the day—and we remained willing to rectify the specific concerns raised—we did not consider a refund appropriate.

You said that if we didn't give you a refund you would post this review, which you sent to us to preview.

We genuinely regret that you chose not to allow us the opportunity to resolve those concerns through the free return visit offered.

Photos are here:
https://www.ovengleamers.com/general-oven-cleaning/ward-robertson-review-reply/
Catherine Rogers OvenGleamers

Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant. Can’t recommend them enough. My oven is gleaming!!!!!

4 de agosto de 2026
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Respuesta de OvenGleamers

Thank you Suzanne, this review is most appreciated.

Valorada con 5 estrellas sobre 5

Lee is a miracle worker!

Lee is a miracle worker! My range oven hasn't shone like this since it was new. He arrived at the time he said he would, and just got on with the job despite it being another hot day. Very pleased with the booking service and the fabulous results. Thank you so much.

30 de julio de 2026
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Thank you for this review Emma. Lee will be thrilled.

Valorada con 5 estrellas sobre 5

I had my oven cleaned yesterday by…

I had my oven cleaned yesterday by Kevin. He arrived punctually and did a thorough clean. He had high standard of work and the oven looked brand new. I would definitely recommend Oven gleamers and intend to use again.

31 de julio de 2026
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Respuesta de OvenGleamers

Thank you for clean for Kevin. We will pass it on to him. We really appreciate you leaving this review.

Valorada con 5 estrellas sobre 5

Great company

Great company. The people who clean the oven etc are so polite, helpful and very conscientious. Great job. Thanks

21 de julio de 2026
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Respuesta de OvenGleamers

Thank you Kathleen. This review is most appreciated.

Valorada con 5 estrellas sobre 5

My dual fuel range cooker is immaculate…

My dual fuel range cooker is immaculate after being cleaned by Oven Gleamers. I am delighted with the results and also pleased that there is no unpleasant chemical smell left after cleaning. I would definitely recommend Oven Gleamers; the only slight quibble I have is with the price, but I realise that I am probably behind the times and the clean did take 3 hours!

22 de julio de 2026
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Respuesta de OvenGleamers

Thank you Helen for your review. It is most appreciated.

Valorada con 5 estrellas sobre 5

My oven is as good as new

My oven is as good as new. Thank you to Kevin, who worked for three hours to ensure everything, including the oven trays were sparkling. I will certainly use this team again!

24 de julio de 2026
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Thank you Kathleen your review is most appreciated.

Valorada con 5 estrellas sobre 5

Made a excellent job so clean I don’t…

Made a excellent job so clean I don’t want to use it It was like new very professional staff and everything was all clean and tidy after he finished

22 de julio de 2026
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Respuesta de OvenGleamers

Thank you Sheila we really love reviews like this.

Valorada con 5 estrellas sobre 5

Came home to a brand new oven

My oven was very neglected probably due to my previous oven being self cleaning, I just got out of the habit, last time I cleaned it, it took me nearly all day. Next time I promised myself I would call in the professionals. Ovengleamers were recommended to me by my friend. Friendly and very accommodating from the 1st contact. Kevin cleaned my oven and was very professional. I went to work with an oven that I was embarrassed of and came home to a brand new sparkling oven. Thank you so much.

21 de julio de 2026
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Respuesta de OvenGleamers

Thank you for this review Sharon. Kevin will be thrilled.

Valorada con 5 estrellas sobre 5

Great experience!

Booked me in same-day, turned up when agreed and did a fantastic job! We have joked we never want to use the oven again as it is more sparkling than when it was brand new!

20 de julio de 2026
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Respuesta de OvenGleamers

Hello Sophie. Thank you for your review. This is very much appreciated.

Valorada con 5 estrellas sobre 5

Wonderful

Wonderful. Thanks. Like new !!

13 de julio de 2026
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Respuesta de OvenGleamers

Thank you Mary for this review of Kevin's clean of your Zanussi double oven in Bristol. We really appreciate it.

Valorada con 5 estrellas sobre 5

Excellent cleaning service

Really great communication from the team, it was easy to book online.
Kevin arrived on time and worked amazingly well, I am so pleased with then end result, it looks brand new!
The whole experience was easy and efficient. Great from start to finish.

10 de julio de 2026
Opinión espontánea
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Respuesta de OvenGleamers

Thank you Sally. We cleaned your double oven range cooker in Bristol. This review is much appreciated. We will pass this on to Kevin.

Graham Rogers Founder of OvenGleamers

Valorada con 5 estrellas sobre 5

Fantastic service

Absolutely incredible. Would highly recommend to anyone thinking about using this company.

My Aunt's oven, which was in a dreadful state, looks like new. I am so impressed.

No nasty chemicals or smells. 90 minutes and it was done.

An excellent, professional service. Would definitely use again.

7 de julio de 2026
Opinión espontánea
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Respuesta de OvenGleamers

Thank you so much for this wonderful review! We're absolutely delighted to hear your Aunt's oven has been transformed and that you were impressed with the results. Using safe, eco-friendly products with no nasty chemicals or fumes is really important to us, so it's great to hear that came through in the service too.

Thanks again for taking the time to leave such kind feedback, and for recommending us — it means a lot. We'd love to help again whenever you need us!

Graham Rogers Founder of OvenGleamers

Valorada con 1 estrellas sobre 5

Catherine you have given me no option

Catherine you have given me no option, to do this, as I thought we left on good terms, I only worked for oven gleamers in the office for a month, I could not carry on as it was not for me, making up to 70 plus calls a day to customers. I was. Not enjoying the work, so I left when recently was offered a role, my new company spoke to me and told me that Catherine had given me a bad reference, I for one would not recommend this company to work for, when Catherine seems to be a jekle and Hyde character blowing hot and cold daily, am glad am out of it

8 de julio de 2026
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Respuesta de OvenGleamers

Thank you for this review Annette. As you know the reason you left was that you were not a good fit for our job. It's not for everyone. We have to have someone in this role who is organised, gets the work done, loves the role and is a good representative of our company. I am glad you have got a new job. If someone phones me and asks for a reference I am obliged to answer their questions truthfully. Your new role maybe completely different and suit you a lot better. I wish you all the best.

Catherine Rogers OvenGleamers

Valorada con 5 estrellas sobre 5

Would highly recommended this company

Would highly recommended this company
Arrived on time , did a brilliant clean

6 de julio de 2026
Opinión espontánea
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Respuesta de OvenGleamers

Thank you Jacky for the great review! We're really pleased the team arrived on time and left you with a brilliant clean — that's exactly the standard we aim for every time. Thanks for taking the time to share your feedback and for recommending us!

Graham Rogers Founder of OvenGleamers

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