OVHcloud - Italy Opiniones 63

Respuesta de OVHcloud - Italy

28 ago 2025

Hello Maurizio,

We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐

Your feedback inspires us to continue delivering excellent service every day.

We are here to support you and your projects.

Warm regards,
Homéfa S.

Respuesta de OVHcloud - Italy

30 jul 2025

Hello Roberto,

Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.

We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.

We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We also strive to cover the majority of common requests via our website and guides.

If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.

If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor
^LaiM

Respuesta de OVHcloud - Italy

Actualizada el 18 jul 2025

Hello Andrea,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

EDIT : Thank you for the OVHcloud account information.

I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.

Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.

Regards,

Maxime.R

Respuesta de OVHcloud - Italy

9 jul 2025

Hello Lorenzo,

Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.

We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.

We continue to improve our processes to ensure a smooth and efficient user experience.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM
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Ciao Lorenzo,

Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.

Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.

Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.

Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.

Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.

Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM

Mi scusi per il mio "italiano", uso un traduttore.

Respuesta de OVHcloud - Italy

3 jul 2025

Hello Francesco,

A sincere thank you for these 5 stars!

We are happy to see that our technician has offered you support tailored to your situation.

At OVHcloud, the satisfaction of our users is at the heart of our commitments.

Looking forward to continuing this collaboration.

Best regards,
Homéfa S.

Respuesta de OVHcloud - Italy

2 jul 2025

Hello Francesco,

I take the liberty of replying to you in English. I hope this is okay with you.

The entire OVHcloud technical team thanks you for your positive feedback.

We’re delighted to hear that Andrea was able to resolve your issue so quickly — in just 10 minutes, from ticket creation to resolution!

Efficiency and responsiveness are key values we strive for, and your message is a wonderful recognition of that.

Rest assured, your kind words will be shared with Andrea, who will no doubt be pleased to receive your compliments.

We remain at your full disposal for any further questions or assistance you may need — whether by phone, ticket, live chat, or through our social media channels.

Thank you for your trust and for choosing OVHcloud.

Best regards,
Dieynaba K.

Respuesta de OVHcloud - Italy

Actualizada el 2 jul 2025

Hello Davide,

Thank you for taking the time to share your experience with our support team.

We are delighted to hear that our operator, who processed your CS11276735 ticket, was kind and helpful.

At OVHcloud, we value the quality of our support, and strive to deliver an exceptional user experience. We are pleased to know that we were able to meet your expectations in this case.

We will share your feedback with our support team so they can continue to improve their service and deliver a quality experience for all our customers.

Thank you again for your trust and feedback. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Respuesta de OVHcloud - Italy

27 may 2025

Hello Cédric,

We are sincerely sorry to read such feedback.

At OVHcloud, we make every effort to ensure that our users are informed of all deadlines, especially during renewals.

Services that have not been terminated are billed. OVHcloud cannot decide to terminate services administered by its users.
In addition, our billing system sends several reminders when services are renewed.

As the invoice was generated, the service was retained until payment is made. After several weeks of non-payment, the service was deactivated. However, the invoice remains due.

Thank you for your understanding.
Homéfa S.

Respuesta de OVHcloud - Italy

21 may 2025

Hello Gabriele,

Thank you for taking the time to submit your feedback on Trustpilot, and we are truly sorry to read such feedback.

First of all, we thank you for your loyalty over all these years, and we are happy to read that the situation is settled to date.

We are continually improving our billing system to deliver a great user experience.

We are also improving our services and support, especially to reduce application processing time.

In order to analyze the exchange with our support team, as well as the difficulties encountered, I have just sent you a request for information.

In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".

Thank you for your understanding.

I look forward to your return and wish you a good day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Respuesta de OVHcloud - Italy

19 may 2025

Ciao Maria,

Grazie per aver dedicato del tempo a condividere questo feedback positivo sulla tua esperienza con il nostro supporto.

Facciamo del nostro meglio per fornirvi servizi ad alte prestazioni e un supporto di qualità a vostra completa disposizione.

L'intero team di supporto OVHcloud è disponibile in caso di necessità su tutti i nostri canali, sia telefonicamente che tramite ticket, tramite live chat o social network.

Sinceramente,

Maxime.R

Respuesta de OVHcloud - Italy

14 abr 2025

Hello Valter,

Thank you for taking the time to share your positive experience on Trustpilot with our support team.

We are delighted to read that your service renewal and payment duplication issue was resolved quickly and that you were refunded within 24 hours.

At OVHcloud, we are committed to continuously improving our support service and delivering an optimal user experience.

Your satisfaction is our priority and we are delighted that we have been able to meet your expectations.

Thank you for choosing OVHcloud, and we are always available to help - by phone, ticket, Live Chat, or social media.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor
^LaiM

Respuesta de OVHcloud - Italy

17 mar 2025

Hello Grigory,

Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.

We are continually improving our billing system to deliver a great user experience.

The price listed according to the subsidiaries also depends on the "locale zone" sought for our VPS and dedicated server services as indicated on our website: https://www.ovhcloud.com/en/bare-metal/

To log in to different subdomains, you can only do this from the account that manages the service:https://help.ovhcloud.com/csm/en-domain-subdomains-creation?id=kb_article_view&sysparm_article=KB0060738

In order to analyze the exchange with our support, I have just sent you a request for information. If you have a pending request, I can restart the service concerned.

In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.

Thank you for your understanding, the entire OVHcloud support team wishes you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Respuesta de OVHcloud - Italy

24 ene 2025

Hi Aurora,

I'd like to answer in English. Thank you for your understanding.

Thank you for calling us on this channel. We apologise for the difficulties that you have experienced.

We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.

I have sent you a request for information so that we can analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example, xx12345-ovh).

I'll do my best to help you.

We understand that ease of use is a key factor when choosing a service provider.

We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.

Yours sincerely.
Dieynaba K.

Respuesta de OVHcloud - Italy

Actualizada el 23 ene 2025

Hello Malemi!

Thank you for your kind words! We're thrilled to hear that our technical assistance team was quick, polite, and effective in resolving your issue.

At OVHcloud, we're committed to providing the best possible service to our customers, and we're proud to have exceeded your expectations.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Homéfa S.

Respuesta de OVHcloud - Italy

11 oct 2024

Hello Giovanni,

Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.

If you have any difficulties with a web hosting plan, our support teams are of course at your disposal by telephone "+39 02 5560 0423" (Italian subsidiary), or by ticket, via live chat or social networks.

We also strive to cover the majority of common requests via our website and guides.

If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor.
^LaiM

Respuesta de OVHcloud - Italy

3 oct 2024

Hello Emerico,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.

So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

Regards,

Maxime.R

Respuesta de OVHcloud - Italy

22 jul 2024

Hello Roberto,

Thank you for using this channel.

At OVHcloud, we are constantly improving our offers and our billing system.

We really do apologize for the impossibility of activating DNSSEC on domain names with the extension '.it'.

Feel free to send me a ticket number or your OVHcloud account identifier (xx12345-ovh) in order to report the situation to my colleagues.

Homéfa S.

Respuesta de OVHcloud - Italy

12 mar 2024

Ciao Marco,

We're deeply sorry to hear about your negative experience with our service. Your feedback is crucial to us, and we're committed to addressing the issues you've raised to ensure a better experience for all our customers.

We understand your frustration and regret any inconvenience caused. If there's anything we can do to make this right or assist you further, please don't hesitate to provide us your information by the request sent with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.

Looking forward to hear back from you,
ViniL

Respuesta de OVHcloud - Italy

Actualizada el 3 ene 2024

Hello there JW,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE**
Thank you for the information provided and for the effort on sharing your concern with us. OVHcloud take the SPAM serious and cooperate with international and european standards to prevent and act against the SPAM to keep our customers and our infrastructure free from it and safe.
We are sorry that your private IP is blacklisted but after checking the ticket, our agents has provided detailed answers and support for your case and once again, we are sorry for not reaching your expectations today.

We will move forward your comments to our team, as part of our deal in keep improving our customer support experience.

Have a nice day,
ViniL

Respuesta de OVHcloud - Italy

Actualizada el 9 oct 2023

Hello Sergio,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

**UPDATE*
Thank you for providing the info. After reviewing the debt order, indeed the renew was made. Cancelling the services after the renew, does not quit the commitment with the payment. We remain available by ticket or phone call if you need for more details about your debt, order and invoices.

Have a nice day,
ViniL