After placing my order and paying a total of $71.96. The product made me sick and quite honestly, it tastes awful. I reached out to customer service and after almost a month, they offered to give me $... Ver más
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Consulta las opiniones de los clientes
Unresolved Billing and Lack of Refund I canceled my subscription, yet I was still charged for an unrequested order (#100715). Customer support confirmed that no full refund has been processed, only... Ver más
The personal rep Heather is sincere is kind. She made sure of any questions I had and was prompt with her responses. She also followed up on how it was going thus far. She offered me some other optio... Ver más
The Ovia product is exactly what it promises. It tastes great, natural ingredients, and it will cut out the food cravings. The customer service I have received from Ovia has been amazing. I definit... Ver más
Información sobre la empresa
Escrito por la empresa
Ovia Essentials is home of the original strawberry açaí cutting mix — a liquid blend of six clinically studied ingredients, formulated by Women's Health Researchers and a panel of physicians, that curbs cravings and speeds up metabolism without dieting or the gym.
Información de contacto
Estados Unidos
- info@oviaessentials.com
- oviaessentials.com
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No ha contestado las opiniones negativas
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I appreciate having someone available…
I appreciate having someone available for questions!! That’s great customer service.
Do not buy
Do not buy! First I would like to say it had no effect for me. Which I was fine with i tried it and that was that. But then put of no where I get notified I got charged for another one. I had to then go figure out how to get into an account I didnt know I had. Found out that they auto enroll you into a subscription. Trying to cancel that was difficult. Even contacting them, the refused to cancel it and said I have to donit myself but wouldn't give clear explanation how. Finally I hope I got it cancelled. It finally shows its not active. They say they are a 90 day money back guarantee. They are not. Even though I contacted them before the item Even shipped, they still shipped it, refused to to give me my money back, only gave me a small portion back, and when I asked to speak to someone above them, they stopped responding to me. I am normally not a Karen about things. But when it comes to shady things like this, she comes out. All I wanted was for them to take the item back and to refund me.. and they refused.. thier money back guarantee means nothing.. and putting me in a subscription that I had no idea about was not ok nor helping to cancel it was not ok.. I am completely grossed out by this company.
Criminals
The product does not taste as they explained it actually does not have much of a taste at all. Did not make me loss and weight or stop any cravings. The company automatically signed me up for a subscription which I did not want and when I tried to cancel it customer service stalled so much the order was actually sent and they still will not give a refund for the fraudulent subscription. They do not stand by the money back guarantee either. When I asked them they ignored the request. Would not recommend buying anything from this company.
Disgusting stuff & Service
I ordered their stuff based on their website saying I could return it if I didn't like it or it didn't work. I had both those issues & they refused to give me a full refund. They said I could keep it, I said I don't want it. I want a refund. They were rude & not at all helpful. They gave me $10.80 back out of $30.00 I am not happy. Buyer beware
Have spent several days trying to…
Have spent several days trying to cancel any further orders. I keep getting information to reorder an can not get to where I can cancel my account. Very frustrating
Was very nice young lady
Was very nice young lady. She explained everything to me very helpful
this is colored water
this is colored water ! also customer service is AI useless. I finished with thanks AI, they responded your welcome. and repeated previous sentences. there is no flavor at all !
This product is absolute GARBAGE!
This product is absolute GARBAGE!! Don’t get wrapped up in it. The 1st container came and will not dissolve in water. Stays clumpy. I have tried several ways. Tried a little frother and still didn’t dissolve, I have tried warmer water still nothing. If you leave it sit for over an hr it finally dissolves. Then trying to cancel took 8 emails and they still shipped the products. Now trying to get a refund is next to impossible. Next step is fighting it with the bank. THIS COMPANY IS A JOKE!!!
Customer Service
I had a great experience with Heather from customer support. She helped answer my questions and secured my purchase. I received my order quickly and, had my first drink today! It was delicious.
Product was fine, customer service is terrible.
Product was fine. Customer service is terrible. Ordered 3mo supply and figured next order would ship in 3 months. Nope, they billed me a month later. It hasn't shipped so asked to cancel order and get a refund. Had a whole long email thread with CS for them to tell me they have no record of a request to cancel or asking for a refund. Mind you this back and forth was all within a few hours. Cancelled my subscription all together even though I thought the product worked well.
Edit: as of Nov 9th still no refund. They said they'd only give me $28 back of the $70+ they billed me but would still ship the product. They didn't do that either. Biggest scam out there.
The ads stated the taste is like…
The ads stated the taste is like Starbucks strawberry drink. In reality, it taste like water with color. I reached out to Ovia but they would not send me a full refund.
I waited over a month for the product
I waited over a month for the product, only to receive an empty bag and their AI customer service rep, Sarah, will only refund $13. I can’t get to a real person. Don’t waste your time! Complete scam!
If I could give zero stars I would
If I could give zero stars I would. I ordered the product, it did absolutely nothing for me so I cancelled. The charged me again. I had to fight with customer service rep (Sarah) for two days She would only give a 1/3 refund back. The website said FULL REFUND if not satisfied. I was not satisfied so why wouldn’t they give a full refund? Shady people, shady product, I would NOT recommend this to anyone.
Another Scam
I have used this product for a month now. My appetite has not changed. My cravings have not changed. The only change, my feet tinkle after drinking. Please be sure to write down your order #. I did not so can not return my other two containers of the product.
Heather has been great help
Heather has been great help. This stuff taste great and has helped my hunger and energy
This is a SCAM!
This is a SCAM!! They steal your money enroll you in subscriptions without consent, bill every three weeks for a 90 day supply, and refuse to refund even when it involves fraud.
It does NOT work.
AVOID AT ALL COSTS!!
I can only echo what everyone has…
I can only echo what everyone has already said in their review.
1. Taste? Nothing, maybe a slight flavor of something, what it is I cannot tell.
2. Customer service is great while you're ordering. But God forbid you want to get in touch to discuss your order because they become a ghost!
3. Speaking of ordering, they sneakily, in very small print, have a subscription box already checked. Bam, before you know it there is another shipment on its way!
4. Headache? Yes
5. Mixing? Nearly impossible, the stuff is like paste!!
I ordered from the site and then was…
I ordered from the site and then was text from a local number for my state even tho this company was in New York. Trying to get me to order two boxes. I did not know that when ordering I would be subscribed to order from them monthly until my card declined their payment not once but twice at 2 in the morning. I had to block my card from accepting a charge from them. It does not tell you this when you review your order before check out. There is no address to contact just info@oviaessentials. You can't even get in to look at said subscription. Nor can you report this company to the better business bureau because you can't find an actual address for this company. DO NOT ORDER FROM THEM.
0 stars should be an option
0 stars should be an option. This “company” has shoddy business practices. Received email stating subscription would be processed soon. I responded with a cancelation request. No response. Emailed 2x after that. No response. Received notification that package shipped although no tracking info was available. THEN I received response stating cancelation had to be done via a special link. I’m disputing amount with bank. I will now send link to these reviews plus unanswered requests to cancel. This company is unethical. Stay away.
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