ozbackcountry.com.au Opiniones 

Excellent service and super quick postage . Great local based company highly recommended

I recently placed an order with a mistake in it - when I reached out to rectify the issue Oz Backcountry immediately fixed it for me with a full refund of the mistake. Their customer service was top-notch, helpful and very understanding. Highly recommend shopping with them!

Great experience overall! The shipping was fast, and the product arrived in excellent condition. The quality is really great and feels well made. I also appreciate how easy the return process is. Highly recommend!

Great experience overall! The pricing is really good and the delivery was super fast. Everything arrived quickly and the whole process was easy and hassle-free. Would definitely recommend!

Ordered Orca wetsuit. Chose S6 - same size as my sleeveless. Far too small, so returned & requested an S8. Also too small. Explained to staff who agreed to a refund. Excellent customer service.

Horrible arduous returns process. Very convoluted and many steps (I have never experienced a return so difficult). I can only assume they are trying to put you off returning anything ever. Very hard to contact them..when I finally got through to someone who said she was as "high up as you could go" she was rude, dismissive, unhelpful and didn't care about customer experience at all, stating no one else had every complained. Clearly that's not true given all the reviews stating same issues here and on other sites.

Ozbackcountry promote returns are easy and simple. It's simply not true.
I bought an item and when receiving it, it was too small.
I contacted them but was given a somewhat complicated process to return it for exchange. In addition, the customer must pay for the postage to return the unwanted good. And I would have got charged extra for sending the replacement item express.
I had already paid extra for the express delivery of the item I received.
Ozbackcountry has very inflexible policies: for example it says "free shipping for orders over $100". My order was $99.xx but the customer service manager refused to consider "free shipping"... despite the fact that I had in the past previously purchased merchandise from them.
Not a pleasant experience.

Had a pretty bad experience with these guys.
Okay, my purchase wasn’t the biggest but still you got to look after your customers.
Sent me the wrong item and when they said they were going to ship out the correct item amazingly it was out of stock and they refunded me, so they wouldn’t have to pay for shipping.

Their response to me was I’m welcome to put another order in so it was in stock. They just not want pay for the shipping when they made the mistake..

I can’t express enough the exceptional service these guys provide. I have two postal addresses and when placing my order had the wrong shipping address selected. I contacted Stu from ozbackcountry and he went above and beyond to have the shipment returned to sender and then had it shipped to my other address. I’m very grateful. Cheers.

Initially the service was good. I placed my order and it arrived quickly and in good condition. My complaint would be more about false advertising. I wish I could add photos. I ordered a bike helmet specifically for the beautiful purple colours their website showed it as. The colour did say flip flop purple so still I’m expecting purple, very purple as their advertised pictures showed. When the helmet arrived it was a dark green (or some may call it blue) either way it wasn’t purple. There was no purple to be seen. When I emailed asking for a refund I was asked to send pictures which I did. I was told the manufacturer said it’s flip flop purple. Anyway after some toing and froing I did get my refund but just be careful about the colour you order because it may not be as pictured.

Purchase made and paid for on 17/01/26. No email or tracking details sent. On 29/01/26, I got an email saying that as requested, my order has been cancelled. Well, weird, as I definitely didn't cancel the order. I contacted the store and asked about the odd email. Turns out, they had no stock. Really could have just said that and said it sooner. Gear has since been purchased elsewhere.

I purchased a Cardo outback pack talk from Oz outback on 15 January with a delivery date by 23 January with the item saying that the product was in stock. I’ve been trying to contact them on telephone to no avail, sent several emails and just kept getting the runaround. They’re telling me the product is out of stock and will be in next week. I requested a refund. I’ll keep you updated on how this goes.

I want to give a shout out to Fran for her awesome customer service during a recent warranty claim(x2!). From first contact, to submitting a claim through the issuing company on my behalf, to providing timely updates- they were all done in a professional, friendly and efficient manner.

The process was stress free and got us back out camping where we love to be.

We also got our original products on a good sale offered by Oz Backcountry, so all round a great experience despite some faulty manufacturing which was out of their control :).

Be careful when ordering clothing from this supplier as their product sizing is not consistent with their own sizing chart nor with Australian standards. I ordered a "large" wetsuit under garment but when it arrived it was far too small. I literally couldn't get it on. According to Ozbackcountry's own sizing charts, a "large" size should have easily fitted me and this is consistent with the fact that I regularly purchase "large" sized clothing and have never had a problem previously.
However, when I requested a return of exchange, I was told there would be a $30 restocking fee (plus many other caveats) even though the company promotes free returns on its webpage.

I purchased a product from Oz Backcountry and was sent the wrong version (standard instead of pro). Despite multiple attempts to contact them—via email, their website return form, phone calls, and even social media messages marked as “read”—I received no response. It was only after lodging a chargeback, and it was processed, that they finally replied.

I also contacted the ACCC, Consumer Affairs Victoria (CAV), and the Office of Fair Trading (OFT), who confirmed they had received previous complaints about this company.

Other reputable retailers will happily match Oz Backcountry’s prices, so there’s no reason to risk dealing with a business that fails to provide basic customer service. Purchase from a company you can trust.

Great service, super fast delivery, quality products and great deal on my 3 OGIO Rig 9800 travel bags.
Overall a great online shopping experience as I dont generally shop online. Thanks to Kaz for great communication and excellent service, they were quick and responsive and I couldn't be happier with the OGIO travel bags, they're awesome and were cheaper than anywhere else.
Thanks Oz Backcountry

Don't ever try and send anything back for a refund. The process is crazy complicated and costly.
Sent something back, filled out their form send it back only to have it returned to me again months later unopened. I checked their address.
They didn't even bother to open it. I complained, the process then got more complicated. I gave up...
Which is what I assume they want.

I bought a pair of Black Diamond Pursuit Trekking Poles from Oz Backcountry that arrived faulty straight out of the box. A warranty claim was arranged through Black Diamond, and Oz Backcountry covered the return shipping, which I appreciated.

However, the overall process was slow and frustrating. The courier pickup for the return (via StarTrack) was a mess, unclear time windows, no communication, and I ended up wasting an entire day waiting around for the driver, who finally arrived hours late with no notice.

Although the refund was eventually processed, the experience was far more complicated and inconvenient than it should have been.

Disappointing overall.

I bought the Elite OSMO tent. I am also extremely experienced and very gentle with all my gear. The fly ripped on its second pitching. And this company and NEMO have not honoured the sale. All they offered was for me to post the fly away and be totally without my very expensive tent for the rest of the hiking season. ( I do not backpack when it gets warmer). So just a word of caution.
I am extremely disappointed. To say the least.

For two years or so I have now had to put up with email spam from this company, despite my repeated pleas for them to stop.
At one stage the owner promised she would send me some complimentary Clif Bars to apologise; which of course she never did.
Now 6 months or so later, I am receiving even more of their advertising garbage.
If you don't want a lifetime of harassment, don't order from these people!