Package Pets  Opiniones 

I still haven't received my parcel

Great service and will definitely be back! Items were very reasonably priced and were posted quickly so my chinchillas could enjoy their gifts!

Excellent service and quick delivery

Excellent service - the food came and my rabbits are very happy and munching merrily
Thank you
Julie Hewison

Let me know they hadn't got the colour I ordered but within days it was all sorted

Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tried ringing several times goes to automated message so left my details, they then ship the order knowing full well I had cancelled it, but still no response.

Still waiting for a Bunty Woodland Dog Bed (m) I ordered on 01/09/26 from website which says item will be sent Royal Mail 2-3 days. Received email on 02/09 saying item dispatched and providing a DPD tracking number which doesn’t work (they don’t recognise it). Have emailed 3 times and got no response. Have also called 3 times and always goes to voicemail. Have left messages and no reply.
Beginning to think I’ve been scammed and will never see the dog bed I ordered. Great shame as I like to use independent shops where I can rather than Amazon, but at least with Amazon I’d have got my item or a reply to my query.
UPDATE 20/10.It is not true to say that they have not received any emails from me regarding this matter. In addition i have phoned several times and there has been no reply to the messages i left on voicemail. I also contacted them via the Contact Us page on their website AND on Facebook but still didn’t receive a reply.
I have now received a credit from my Bank following a Chargeback claim i had to make, because the company didn’t respond to the final email i sent them at the end of September. I have wasted so much time on what should have been a straightforward purchase of a dog bed online. If Package Pets know that the Courier lost the parcel, why didn't they contact me to tell me this?

This place definitely good for pet stuff would recommend

I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.

Had a subscription which was missing items each time it was delivered. No date on food, wrapped in black plastic bag and quality declined each time.
When this was raised they told ME to remind them to add extra to account for missing items - no apologies, no accountability.
Impossible to cancel a subscription easily and customer service does not exist! Rude, disrespectful money grabbing and poor quality - AVOID

Great item, delivered well

Super fast delivery and the dog beds are perfect! Very happy to have found a new pet store

Didn't let me know the parcel had been delivered until l found it in my shed

Excellent service with fast delivery will be using again. Thank you 😊

Excellent service and price, very quick delivery,thank you very much

Got my order wrong wasn’t very helpful when I contacted customer service

Excellent pricing and fast delivery.