PACK'D Opiniones 

Absolutely love the top quality organic fruit and veg and I appreciated the prompt help from the team recently. Makes all the difference when you can feel confident in the products and the team. Highly recommend.

Easy to order, great discount, delivered exactly as promised and incredible fruit. I had a slight query that was seemlessly dealt with by Katie who provided customer service above and beyond - a real pleasure doing business with you.

Absolutely appalled by the condition of my delivery.

Both boxes looked as though everything had simply been thrown in with no care whatsoever. Half of the items arrived soft and had clearly defrosted. To make matters worse, two bags had burst and leaked, leaving other products covered in sticky residue.

The second box contained no ice packs at all, so everything inside had completely defrosted.

This is completely unacceptable for a frozen food delivery. The products were not in a usable condition, and the lack of care in packing and handling is extremely disappointing. I have requested that the order be collected and refunded.

Very poor experience and not a company I would currently recommend.

Update: After sending videos showing the condition of the delivery, including the box with no ice and the defrosted, soft fruit, I am extremely disappointed with the response.

I have now been asked to provide individual photos of over 70 separate items in order to receive a refund as they refuse to collect the order. Despite already providing clear evidence of the condition of the entire delivery, the lack of ice, the damaged packaging, and the defrosted products, I feel as though I am being treated like I am trying to make a false claim rather than reporting a genuine issue.

The items were only 50p each in a sale, and I purchased them simply to stock up on healthier breakfast options for myself and my children. I have absolutely no reason to exaggerate this situation. The condition they arrived in was genuinely the worst packaged delivery I have experienced.

When I say everything had been thrown into the boxes with no care, I mean it. Bags had burst, products were covered in sticky residue, and the contents were clearly affected by defrosting.

The most disappointing part of this experience is not just the damaged products — it is the lack of trust and understanding shown when I have raised a genuine concern. I expected a company that promotes health and customer care to take responsibility and resolve the issue, not make the refund process unnecessarily difficult.

So, proceed with caution. If your order arrives damaged or incorrect, be prepared to spend time photographing individual items to prove your claim.

Also just to add to the response to this, Katie in customer service, you're a liar. A whole box had no ice. I showed 3 as I didn't want to unpack the whole freezer, which has just proven my point. You're just a sham company its really not worth dealing with you.

Fab company, very quick response when you need to get in touch, great products, very pleased to be a Packd customer!

In the past year as a loyal customer, I have overlooked occasional issues such as product quality concerns, delivery delays, and missing items. However, I am disappointed by the recent response from the customer care team.
When I placed my recent order, a website error prevented me from redeeming my points for a discount. I documented the issue with a screenshot and emailed customer service, requesting that the discount be applied to my order or refunded.
They responded that their system shows no discount code for that order.
I provided the screenshot as evidence of the technical error, but the team declined to make any adjustments.
I am concerned that this approach does not reflect a commitment to customer satisfaction.

This is a good place to source organic fruits for smoothie bowl needs.
I’m adamant that high quality nutrition leads to a high quality life and fruit is full of life force energy!
So finding a company that sells quality organic frozen fruit is a treat.
Good quality fruit, sustainable packaging.

Buy your fruit people - happy healing ya’ll.

I decided to give these a try. I’m always a bit sceptical when I see a lot of hype.
But, oh boy, these really are as great as everyone says. !!
The avocado is amazing, so creamy.
I tried cauliflower rice for the first time and flavoured it with the garlic and ginger and it was delicious, paired with broccoli and salmon. Fab mid week dinner. Everything out the freezer and cooks quickly! Then finished it off with a bowl of blueberries, raspberries and strawberry’s !!
So convenient !! I’m really pleased with all that I purchased !!!

Excellent customer service! I made a mistake with an order but Pack'd got in touch straight away to rectify it. Katie issued a refund and the money was back in my account within hours. Exemplary service, especially as it was a weekend. The product is also very good and will definitely order their fruit again. Thank you.

I found Packd after getting really sick and needing to get healthier. I was a bit nervous, but I placed my first order and haven't looked back.

All my orders have arrived perfectly, and every product is super high quality.

The couple of times I've had to reach out to customer service, they've responded almost instantly and been incredibly helpful (shout out to Katie!).

Packd has seriously helped me turn my health and overall well-being around. I went from eating mostly ultra-processed food and being morbidly obese to now enjoying delicious, healthy, planet-friendly foods and being at a healthy weight.

I'm even thinking about getting another freezer so I can always keep stocked up, lol.

Thanks, Packd, from your biggest fan!

I’ve been using packd for a long time now Amazing products and amazing customer care ,highly recommended
I would never buy my frozen fruit from anywhere else 💪💪

I was already delighted with the product range and quality of produce I've been receiving from this company for several months. Whilst not cheap, I believe it offers excellent value for money.

Then today, in the soaring heat, there was an issue with a partial defrost of some of the items in my order. Well, I think the best opportunity to take an accurate measure of a company is in its response to an issue and here, Pack'd have been outstanding. They clearly took the issue seriously, being very generous with options to compensate for the issue whilst also wanting to gather information in order to improve reliability going forward. This was all handled with exceptional promptness, professionalism and friendliness. Thank you.

Not everyday you get first class service from an online seller but Katie from Packd went out of her way to answer my query on her day off! Amazingly good service especially aa it was basically my error that led to the query in the first place. Thank you very much!

Oh, how i love this shop. Every month we come back for a big box of mixed goodies, fruit and veggies. Im in love with the banana and strawberry ones blended with milk and a pinch of vanilla, knocks the socks off of you, wait..youre wearing socks in this heat?? Brilliant selection, fairly priced with fast shipping and customer services via email and phone have always been fast and professional, actually getting through to a real person here in England, which is rare these days. With smoothie heart filled love, keep up the hard work, thank you. I have a photo but dont know where to upload it.

Love the products - had an issue with items defrosting in transit due to a despatch delay on the part of the courier. Was sorted ASAP to high level of satisfaction on my part. Got a customer for life here.

The products are top quality and the service excellent. There is so little organic available where we live so PACK'D has been invaluable. Just wish they shipped to the Isle of Man!

If I could give zero stars I would! I had previously bought all of the fruit and vegetables from pack'd and had enjoyed them. However, I was disgusted and disappointed to find a piece of plastic attached to a frozen pomegranate seed. I complained directly to the company and uploaded clear images along with all of the required information. I complained and completed the online form on the 23rd February. I still have not had a response or a resolution! Avoid this company at all costs.

I was wondering where my package was and contacted Pack’d and they responded the next day with a clear response and my package literally arrived the following day.
The dry ice they package it with is amazing, it was 22 degrees Friday and I couldn’t get home all day and when I did the dry ice was still cold and my fruit and veg was still cold with it!!
Truely a amazing brand and company and their price is comparable to other supermarkets which is great but I rate their product far more greater quality and standard!

As a newish customer (I’d only bought couple times previously) and thinking it seemed pricey I was impressed with the quality and how much longer using frozen fruit lasted rather than buying fresh all time . What sold it to me today though and why I’ll be a lifelong customer was the exceptional customer service from Katie with regards to a packaging issue . Highly recommend giving them a try for both great quality fruit and the knowledge that any issue is dealt with promptly
Thanks Katie and the team

I've been buying Pack'd for around a year now from Ocado and wouldn't buy from anyone else now.

Why other brands think you want to defrost whole strawberries is a mystery to me. They're always mushy on the outside and rock hard in the centre.
Whereas the pre-sliced ones from Pack'd are absolutely perfect. You can just drop them into porridge, ice cream or granola and you get perfectly formed fresh tasting strawberries. Better quality than most fresh supermarket strawberries too these days.

Also love the banana and sweet potato.

Have never had any quality issues and love that their packaging is paper based too so less plastic in the house.

Would highly recommend.

I’ve been using Pack’d for a couple years now and I cannot recommend this company and their products enough. High quality, delicious, organic produce that is thoughtfully packaged with as little impact on the environment as possible. Fantastic! And their customer service is outstanding. My query was both answered and resolved by Katie within a day. I’m honestly so impressed with this company. Absolutely superb.