paireyewear.com Opiniones 

The idea is great. In practice, not so much. The toppers are flimsy and the magnets are not strong enough. I lost a topper because it fell off when I was out shopping. Initially when I reached out they asked for a picture of my glasses with a topper attached, which I sent promptly. The response was that it was past 30 days, so they could not exchange --not that there was anything TO exhcange as the topper is gone. So why ask for a photo? Just tell me to kick rocks. The toppers are cheaply made, and there need to be more magnets. The fact that the company does nothing to address this tells you that they don't value their consumers I am so disappointed, and will not shop with them again.

I ordered and then got an email saying they couldn't make them due to my high prescription. Of course they offered to make me a non prescription pair, which entirely defeats the purpose but anything to keep my money I guess. Now I'm working on trying to get my HSA funds returned.

Got the prescription frames quickly. I ordered clear frames expecting to always wear with a colored top. It took the tops another month to arrive, and then 1 of the 3 was missing. By that time, I was having eye strain headaches from the lenses and couldn't talk myself out of feeling my far vision was blurry. Very doubtful the prescription was accurate. Customer service is only by AI chat, or emailing a service rep in the Philippines. The tops are very flimsy, cheap-looking plastic, and the magnet isn't very strong. They can be knocked off with just a casual brush. The sunglasses top created a strong glare that was hard to see through. The two stars I'm giving is only because returns were very easy and a full refund was given.

The web site return function does not allow the submit button to be selected no matter which type of return method (box or no box) is chosen. If you do select one of the methods you cannot select a specific location (it just opens a map window for directions)

When I emailed them about this they asked me to trouble shoot more... I replied with specifics because I spent more than 2 hours trying first on my phone then on my computer, results were the same. I was not able to click the submit button and therefore not able to get a return QR code. Very disappointing. I will not order again.

THREE WEEKS later I still don't have a viable tracking number. Simple order 1.5 readers. Customer service is absolute garbage. Chat bot is AI and will not bring you to a live agent.
Their customer phone number is; 646-389-9692

Do not purchase from Pair Eyewear, I spent nearly £200 on their products and never received them, I was in contact with Pair for almost 2 months chasing my refund, Pair were claiming they had refunded me already when they definitely had not, I sent them my bank statements time and time again along with additional proof, luckily I made this purchase on a credit card so I raised a claim against Pair and my credit card company got me my full refund back in under 1 week, but if I had not used a credit card, I would never have got that money back. Pair are dishonest and their customer service is shockingly poor. Please avoid this company at all costs, but if you do decide to purchase from them, please at least use a credit card in order to give yourself some form of protection just in case. Awful company!

Don't buy clear frames from pair. My glasses frames are clear except for the arms which are now sun yellowed and look gross despite being super clean. Looks like a fat greasy basement dweller has been wearing them for months without cleaning them.

Great idea, awful follow through. I ordered July 13th. Was told 8-10 business days for delivery. Received my glasses over a month later and they were the wrong prescription, as confirmed by my Dr. Went through their process to have them remade. 3 weeks later, get the replacement glasses, they're still wrong. I had the Dr check them and they're closer, but still unusable.

Also, with the original order, they sent a wrong topper. They sent out a replacement, which was also wrong. Then they finally told me that it was out of stock.

So two months later, I still don't have glasses that work. Screw these guys, I'm sending everything back and starting over with Costco or something.

I've finally decided to stop purchasing from the Pair Eyewear Website after my recent experience with them. I ordered toppers on 8/29. They claim they were shipped on 8/31. However, DHL tracking says since 9/1 that the package is En route to dhl ecommerce distribution center or awaiting processing. It is 9/12. I've sent several emails to customer service asking for help, but they keep maintaining that they are in route. That's false. They haven't even been scanned. Their last email said they are actively working with DHL to solve the problem, but they have yet to fix it. I warned that by tomorrow I will be issuing a chargeback with my credit card company. I will not be using the website anymore for my frames and toppers. I am actively considering selling all my toppers and never interacting with this company again. I have had problems like these in the past with them and this 3 strikes and you are out. It's a shame because I love the product.

Very expensive and toppers pop off so easy. Couldn’t even wear the sun glass topper when windy, because they kept blowing off. Magnets are not nearly strong enough to hold them on and paying $25 per topper if not more is ridiculous for thin plastic toppers with weak magnets. Disappointed.

Ordered on 8/7/25 and still nothing. I continue to be told 10-14 business days for processing and shipping. That has come and gone. I left a comment on a FB post about the wait and received a message saying they hadn’t received my prescription or PD measurements. I have a screenshot of the confirmation that they did receive both of these. If I ever get my glasses, I will not order from here again.

One star is still to high in my opinion, I ordered a pair of glasses on the 27th of July and up to me writing this review whish is 44 days later they still haven't arrived, I have emailed customer service around seven times and get exactly the same reply stating that they have sent the glasses to the lab and it takes 10-14days to be made a posted out. Absolutely disgraceful service and to top it off you cant talk to an actual person, it's all AI generated responses

I ordered on 08/09 and was expecting 14 days give or take turn around. It is almost 1 month later and still no product. In fact it is still sitting in california. And that was after a promise of expediting due to a delay in the original order. On top of that they only sent partial order and they double charged me for base frames. I have not been able to talk to a person and get these issues resolved.

Glasses and toppers are cute. Toppers are flimsy and easily knocked off. Customer service is abysmal. First order I was missing a topper. Took 3 weeks to finally get someone to answer, acknowledge, and fix mistake. Second order they refuse to grant the rewards points for a second purchase in 90 days claiming there is a$110 purchase required to achieve this reward (which I still have been unable to locate this information on the website). Fighting for rewards points may sound petty but the points do allow for discounts on future products. Considering the toppers are $20-30 on average for a $5 quality item, receiving discounts is likely the only way I would continue to buy toppers.

If I could give a zero I would. 2 separate orders. No working tracking numbers. Customer service is abysmal and overseas associates who care not about your issue continue to put you on hold with no answers. I am almost out 500.00 between the two orders. I think it's time to do a charge back. I'm over this.

I ordered a pair and topper in July, did not realize at first that my uploaded rx did not save, so it sat for 2 weeks with no reminder or indication from Pair that I nedded to upload it again. Once I realized it the order was processed in a week and I had them within 2.5 weeks. The frames where not a great fit and the return process was easy.....however the same day I returned the first pair I ordered another style. 3 WEEKS later I got a notice they were shipped, but I couldn't track it with info they provided. 5 days later it finally worked....so they sat on the order for a further 5 days before actually shipping it. So, 1 month later I still don't have the glasses I ordered. All this time can't reach a live human. The best you get is a scripted email with No effort to actually resolve issues. Worst customer support I have ever seen!

Ordered my glasses and 4 tops to go with them. I liked the glasses, but they weren't a good fit for my face, so I went to exchange them for a different style. That's when I discovered that the tops I purchased were ineligible for return! I emailed customer service (they took three days to get back to me) and was told they were final sale and I should be more careful when I check out next time. The tops are no good to me if I exchange to another frame, so I would have to just eat the cost. Not a great policy or way to run business. I won't be recommending them to others or purchasing in the future.

I was excited to try PAIR Eyewear, but my experience was disappointing overall. The shipping took much longer than expected, and I received very little communication or updates during the process.

I ordered the tortoise shell frame, but unfortunately, the pattern is barely visible on the front—only on the arms. When someone looks at me straight on, the glasses just look brown, not the tortoise shell I was expecting. Additionally, the arms don’t curve properly behind the ears, so the glasses slip off whenever I tilt my head down.

On the positive side, the prescription lenses seem accurate, and I can see well. But considering the long wait, poor communication, and frame design issues, I can’t recommend these glasses.

Excited to get my second pair of glasses but totally frustrated now. I could not see with them! Took them to my optometrist and was told not only was the prescription wrong, but the lenses were swapped. Went to the email that the glasses were delivered and the link for help goes to a site which says Pairs doesn't use them any more. Could not find a phone number so went to their chat box. Asked at least three times to speak to someone in person and never told why I couldn't-! The chat team member first asked me for documentation from the optometrist so they could make their service better. The conversation went downhill from there. I had asked if they could start processing the glasses to cut the return time. Now, I have to send the glasses back so they can prove to themselves they are wrong.

Dealing with this company has been a nightmare. After I ordered, they could not support my prescription (office lenses) so they emailed me. I responded immediately and it took days to hear back from them about how to move forward. With every response, its days later that they get back to you. I received an email today on my work email (I didn't use this email, I used my gmail when I opened my account) with someone else's order number and order details. They are very good at saying "we are sorry for the delay/mix up/confusion/etc." This doesn't help with the issues at hand. Very unprofessional and frustrating. So many other online options so will not be dealing with them again or every recommending them. Brutal