paireyewear.com Opiniones 

Went to Pair to get progressive lenses but I recently found out from my optometrist that the glasses I got from Pair dont have progressive lenses even though that's what I paid for. Do not buy from Pair.

Something Changed. Having kids, I've ordered 11 pairs over the years. This last order demonstrated the company has caved in. There was no response, sparse customer service and it was only in contacting the Better Business Bureau that I was able to get a refund after multiple tries.

Scammy up-sell to their subscription. Any Instagram or Internet coupon will be worthless.

Subscription gets you VIP support. Glasses sent missing part of the prescription. Sent the VIP support, been 5 days a no response. Back they go.

Pair Eyewear’s customer service is abysmal, at best. It is extremely difficult to get in contact with an actual representative when you need help.

I have had several issues with my prescription, and the magnets on the toppers are so weak that they frequently fall off. This is particularly frustrating for a product that relies on the toppers staying securely attached.

The website is also unnecessarily difficult to navigate. There are so many click-bait links and layers to work through just to find the information or support you actually need. And don’t even get me started on the hoops you have to jump through to cancel.

I really wanted to like Pair Eyewear, but the combination of product issues, poor customer service, and a frustrating website experience has made dealing with the company far more difficult than it should be.

I enjoy my glasses but I have a difficult prescription and unfortunately has some change in vision so I need new lenses. I order my second pair because local vision places will not touch the pair glasses due to the magnet. This pair of lenses are big and bulky and heavy. I have been waiting on customer service to reply if they can help and its taking forever. If i have another change in vision I will not be able to handle the glasses and will not order from them again. The toppers tend to chip paint as well.

Loved the idea but the service a products are terrible! I have had three prescriptions delivered and none of them are correct. The prescription does not run true across the whole lens. I ordered single vision every time. The time from ordering to delivery is far too long. I have spent over $500 at this company and do not have a single item that I can use and the because of the time they take to fufill orders I am out of the return window. Very disappointed.

Terrible customer service. I just needed help with the wrong shipping address and nobody could be bothered to return my email for 2 days. Then when they said they passed on the information and would check back, they never did. Now my $300 order is being shipped to the wrong state because they can't be bothered to help customers. Very disappointed as I was a repeat customer. Now a former customer. I will make sure to never order from them again.

I bought the basic eyeglasses at America's Best, but when I went to order a sunglass cover for the eyeglasses on their website, it was a terrible experience. There was no communication regarding delivery dates and the website was not helpful at all. Then I find out the sunglasses were marked down by $20 the day after I paid online. The AI agent wouldn't issue me a credit. I won't buy anything from this company again.

The worst decision. I really regret not reading reviews before ordering. It took 3 weeks from placing my order to finally go into the lab. 2 weeks later and I inquire into customer service. Surprise, they're shipping out next day. I was so excited, I bought 3 toppers, one of which is custom. Glasses finally arrive, put them on, completely blurry. I was sent a stock pair with fake lenses. It's literally the frames before they put in actual lenses. To say I'm disappointed would fall short, especially considering the $300 I spent. I was really looking forward to them but I let my excitement blind me.

I love the idea and some of the top frames are super cute, but they way they treat your subscription and subsequent store credit is atrocious! I've racked up quite a bit but just found out that I can only use about half of it, and only if I place an order that is twice the amount of credit I want to use.

Says all over their site first pair £71 but when you put the glasses into check out no special lenses or anything just a basic pair it only knocks off £8 I contacted them via email they said it's only the acetate material glasses and off your first pair I had already explained tho it's my first pair I then requested the link to see the exact pair that's included in the offer and have been completely ignored I sent them like 4 emails over the last 2 days requesting the link but it's obviously just a scam ! It's only only off one exact pair why the hell does it just say £71 for your first pair.

I couldn't even buy any glasses because the website wasn't working correctly. It would add glasses to my order I never added. Items would disappear in checkout and then reappear in multiples. That was a red flag and I decided to go with a different company. After reading all these reviews I dodged a bullet. Shame on the owners in NY for cheating the American people with a scam. You are as bad as China.

The idea behind Pair Eyewear is seemingly good, the glasses frames I ordered seemed nice quality. The toppers are lightweight and pretty cheaply made (definitely not worth 30$)
The customer service is AWFUL. I mean, really bad. I ordered the wrong style and needed to exchange it. I spoke with a rep and they told me “no problem! Just keep them and we’ll credit your account” no credit was given, I reached out to them via email, chat feature, phone and it hands you off to NO ONE. Infuriating. Buyer beware. No way to run a business.

To be fair: the glasses are gorgeous. The *part* of the order I received is great. The materials feel fairly sturdy. The magnets are nice and strong. They have an unbelievable number of toppers, and I'm excited to slowly assemble a collection.

What went wrong: Their customer service is a freaking dumpster fire.
My order didn't ship for quite a long time. After 10 days of crickets, I contacted them. I was told one of the toppers was backordered, so they were holding *my entire freaking order* hostage. I got them to split the shipment. They should have contacted me immediately about the backorder, not held my order for 10 days. When I expressed frustration, I was brushed off.
The site advertises "1 point for every USD spent." I spent over $200. I got 107 points. I tried to contact customer service on a Saturday. The chat bot said it had connected me to an agent, and it even gave me a name. The agent never replied. Turns out they don't offer customer service on the weekends, which is already stupid, since *that's when most people are off work and free to contact them*. The chat bot should have said "customer service is closed right now." When they finally responded, I found out you don't get points on the frames, just on the toppers. That is not stated anywhere that I can find on the website. Again, when I expressed frustration, I was brushed off.
My order FINALLY FREAKING ARRIVED TODAY, 3 weeks after I placed it. I was expecting my frames, the keychain case, and 3 of the 4 toppers I ordered. Only 2 of the toppers came. Luckily it's a weekday, so I contacted them. No explanation. He asked if it was stuck to another topper. I gave a detailed explanation of how much it was not. He then asked a second time. He finally processed a replacement, but again, when I expressed frustration, I was brushed off.

Pair has done nothing to make this experience anything other than awful. They replaced the item I *paid for and did not receive*. That's it. They don't give one single flying FIG (since you can't freaking swear here) about the customer experience.

I ordered my glasses over a month ago. They stated that they would be shipped in 20 business days. Safe to say we're past that. They shipped the crappy "tops" that I paid $30 for. I keep trying to engage customer service via email but I get one response a week and their repsonse is "sorry" that's it. No options no comping - STAY AWAY FROM PAIR.

UPDATE: they finally after 2 days got back to me told me my "invoice was ready" telling me I owe another $5. Not for nothing when he told me I could switch out the topper I was told I could pick something $35 or lower. Now I am a Pair+ member so my price is in orange. I picked a Suntopper that was $34. So, in my mind i do not owe anything. Now, if he had said $35 before the Pair+ discount i would have picked different. Again, stupid bad customer service. And I refuse to pay the $5 as they were clearly not clear on what I could pick.

These are my first and only pair of Glasses from this company. First, it should not take 3 weeks to get glasses. second, they literally forced me to pay for the plus lenses stating that my script is so bad it is required. I know is B/S because my script has been this bad for years and i have not had to get any poly lenses. Third, I had to hunt down my own order. and everytime i asked customer serves said to wait. meanwhile i told them the importance of needed said glasses by a certain date. Fourth, when I finally got the "your order was shipped" email, I noticed that a sun top was not included. When i contacted Customer Service they simply said it was out of stock. Now, why was i not informed. If i had been informed i would have picked another topper, but no. again i needed said glasses. customer service said they would swap them and send me a reciept of said switch. still have not recieved said email and that was 2 days ago. now i know i will not get them in time.

AGAIN, I WILL NEVER ORDER FROM PAIR AGAIN!!!

### 1 Star — Three weeks and still being told to “wait”

I ordered several toppers from Pair Eyewear three weeks ago\. After nearly two weeks with no meaningful update, I contacted customer service through chat\.

The representative made it sound like they were going to look into it and get things moving\. Honestly, based on what happened afterward, it felt like my order had somehow fallen through the cracks and the chat finally brought it back to someone’s attention\.

It still took several more days before the order actually shipped\.

And now the shipment is delayed again\.

I contacted customer service again, expecting at least some explanation or an attempt to help resolve the issue\. Instead, I was essentially told that I just have to wait\.

I understand that shipping delays happen\. That’s not really my complaint\. My complaint is that my order appears to have sat untouched for nearly two weeks, I had to contact the company to get it moving, it took additional days to ship, and now that shipment is delayed—and the response from customer service is basically, “you just have to wait\.”

I’ve been very patient\. Three weeks is a long time to wait for toppers that were ordered and paid for, especially when I had to initiate contact just to find out what was happening\.

I really like the concept of Pair Eyewear, but the fulfillment and customer service experience has been incredibly frustrating\. Customers shouldn’t have to repeatedly chase down their orders and then be told to simply wait when something goes wrong\.

Based on my experience, I would think twice before placing another order

I recently purchased a pair of clear Kirbys and 2 toppers from Pair. They were processed and delivered within a few days to me in the UK. The glasses themselves feel like good quality and the prescription is correct. The toppers look and act as expected, I got one regular topper and one sunglasses version. They stay put when I adjust my glasses or take them off to clean them. All round good experience with no issues. (quite surprised by all the negative reviews!)

Bought glasses and waited for an eternity for them to arrive, only to find the glasses were roughly the size a 3 year old would wear.
ALL I WANTED WAS A DIFFERENT SIZE FRAME.
They claim to offer a 30 day guarantee.
This is an abject lie.
It took 2 weeks for them to even acknowledge the return (I have the receipt from UPS),
then they gave me $114 dollars credit for a $350 purchase.
Abject thievery.
Crooks.
Consider yourself warned. They are lowlife scammers.

Update
08/12/2026
After finally getting an email from what I believe was an actual human, additional store credit has been issued and I have reordered the glasses.
More updates to come when they glasses actually arrive.

Update 09/01/2026
6 weeks later, they DID replace the product.
The product itself,(eyeglasses) are good enough. I like them. Worst customer service experience ever.

I purchased my Pair base frames through America’s Best and then spent approximately $80 directly with Pair on three toppers. All three toppers sit noticeably away from the base frame rather than fitting flush. When I contacted customer service, I was told to simply “bend them a little.” If I wanted toppers I needed to manually bend into shape, I could have purchased inexpensive 3D-printed ones from an independent seller. I paid the premium for genuine Pair products because I expected genuine Pair products to properly fit Pair frames.

To make matters worse, a case appeared with my topper order but was not shipped. Customer service told me it had been added to the order by mistake and that cases are only included with base-frame purchases. I explained that I DID purchase Pair base frames, just through their retail partner America’s Best, and apparently that means I don’t qualify. So after purchasing Pair glasses and then spending another $80 directly with Pair, I have poorly fitting toppers I’m supposed to bend myself and no proper case to store the system in.

Extremely disappointing first experience with this brand.