Paramountfurniture Opiniones 

46
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Good advertised prices, however I ordered my TV stand nearly 3 and a half weeks ago and it has not arrived. I prompted and received a promise to ship the item over a week ago and this date has been an... Ver más

Valorada con 3 estrellas sobre 5

We ordered a tv stand on 26 August but due to container issues it did not arrive until 19 October. However the company did email twice and a phone call from me was helpful. The stand is great and we a... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Waited almost 3 months for tv stand delivery, being palmed off with excuse after excuse about stock supply. The frustrating thing is that their website continually advertised as in stock and available... Ver más

Valorada con 5 estrellas sobre 5

Very pleasantly surprised at the quality of the Marble Table we purchased from paramount furniture. The assembly was so easy even for octagerians ha ha … the two man delivery was seamless and unpacke... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

The Paramount Furniture is one of the UK’s leading online furniture store – Paramount Furniture team is made up of people with extensive experience of furniture manufacturing and retailing, marketing, IT, finance and logistics. We have over 7 years of experience in the furniture industry and also a huge wealth of experience in retail customer service gained through highly successful businesses in Scotland. Our buyers travel the world sourcing new and exciting design-led furniture giving you an unparalleled choice of beautiful pieces at the best possible prices. Together we recognized that there is a better way for people to shop for furniture rather than travelling from furniture showroom to furniture showroom hunting for the right product at the right price.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

46 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(46)

14 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Abysmal shipping delays and communication

Good advertised prices, however I ordered my TV stand nearly 3 and a half weeks ago and it has not arrived. I prompted and received a promise to ship the item over a week ago and this date has been and gone also. In worst case scenarios with shipping delays I would expect regular communication but this has not happened. Extremely poor show.

4 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking service

Shocking service. They fail to respond. Ordered a TV stand in February 26. Now 10 days into May and it's not arrived. They fail to respond to emails, don't answer the phone etc . I had a few updates saying it was stuck in a shipping container...the. That container arrived and the product was not in it ..so the supplier doesn't even send the right stock. Family business who seem not to offer family style customer service. Months now and nothing...they are not pro active. Deadlines go then they fail to get in touch to let you know they still have not got the stock..left voicemails last three days and got no response. Avoid this company.

22 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No refund, poor communication, forced to raise dispute

I ordered a bedframe and was initially told it was in stock. After placing the order, delivery was delayed by 7 weeks.
I decided to cancel the order on 15 April and was told a full refund would be processed. However, despite multiple follow-ups, no refund was issued and no confirmation or transaction reference was provided.
At one point, I was told the refund would be processed the same day, but this did not happen. Communication was slow and inconsistent, and the order still showed as awaiting fulfilment in their system.
Due to the lack of action and proof of refund, I had to raise a dispute with my bank.
This experience has been very unprofessional. I would not recommend this company based on how refunds are handled.

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give a 0 - I would! AVOID AT ALL COSTS!!!

If I could give a 0 - I would!
NEVER EVER ORDER FROM THIS COMPANY AND AVOID AT ALL COSTS!!
I ordered a bench and didn’t get the bench in the time, I contacted the company for a refund of over £100 to which they said it will be here in 7 days it’s been over 3-4 weeks and still no refund and no contact from the company.

NEVER EVER BUY FROM THEM!!!!!

29 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Gaslighters

Waited almost 3 months for tv stand delivery, being palmed off with excuse after excuse about stock supply. The frustrating thing is that their website continually advertised as in stock and available with 2 weeks delivery throughout my extended wait. Wouldn't use again.

1 de abril de 2026
Valorada con 5 estrellas sobre 5

Exceeds Expectations

Very pleasantly surprised at the quality of the Marble Table we purchased from paramount furniture.
The assembly was so easy even for octagerians ha ha … the two man delivery was seamless and unpacked everything and gave it a thorough inspection before leaving.. great service.

25 de noviembre de 2025
Valorada con 3 estrellas sobre 5

We ordered a tv stand on 26 August but…

We ordered a tv stand on 26 August but due to container issues it did not arrive until 19 October. However the company did email twice and a phone call from me was helpful. The stand is great and we are very pleased with it although it was a bit difficult to put together without a third person.

16 de octubre de 2025
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Respuesta de Paramountfurniture

Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re happy with your new TV stand and appreciate your patience during the extended delivery period. Unfortunately, the delay was caused by unforeseen container issues, and we understand how frustrating this can be. We’re glad our team was able to keep you informed and assist over the phone. Your comments about the assembly process are also appreciated and will be shared with the manufacturer for review. Thank you again for choosing Paramount Furniture.

Valorada con 5 estrellas sobre 5

Excellent!

Good price, good communication and lovely table - would definitely buy from you again.

9 de octubre de 2025
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Respuesta de Paramountfurniture

Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.

Valorada con 2 estrellas sobre 5

TV stand "in stock" but actually wasn't

Ordered a TV stand that was "in stock" according to the website.
Heard nothing for a week so got in touch to chase only to be told that it was in fact not in stock at all (despite still showing as in stock on the website!) and would arrive in about a week.
Another week passed and still heard nothing so chased again to be told that shipment had been delayed and it would be another week - I was getting pretty fed up by now and was thinking of cancelling, but couldn't find it anywhere else so decided to wait.
Stock finally arrived on 8 October and I was told it would be despatched promptly, but delivery didn't arrive until 13 October.
Also, no update from the courier to say when it would be delivered until I got a text 5 minutes before it turned up. Box was battered and the driver pretty much dropped it on the doorstep!
Thankfully the TV stand wasn't damaged, and is pretty good quality, but overall service left a lot to be desired

13 de octubre de 2025
Opinión espontánea
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Respuesta de Paramountfurniture

Thank you for taking the time to share your detailed feedback. We sincerely apologise for the delays and lack of communication you experienced with your recent order. This is certainly not the level of service we aim to provide at Paramount Furniture. Unfortunately, there was an unexpected delay from the supplier which affected stock availability, and we regret that our website did not reflect this promptly. We also apologise for the courier experience and will be addressing this with our delivery partners to ensure better handling and communication in the future. We’re pleased to hear that you’re happy with the quality of the TV stand, and we truly appreciate your patience and understanding throughout the process.

Valorada con 1 estrellas sobre 5

No communication after purchase only…

No communication after purchase only when I got in touch did I get a response.
If I had known I was dealing with a third party I would have dealt with the source company.
Quality of what we ordered was good and delivery was good.

30 de septiembre de 2025
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Respuesta de Paramountfurniture

Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the quality of the product and the delivery service. We sincerely apologise for the lack of communication following your purchase — this falls short of the standard we strive to maintain at Paramount Furniture. While our lead time is typically 2–3 working days on the dining chairs you ordered, we understand the importance of proactive updates and are reviewing our communication procedures to ensure a smoother experience for our customers in the future. We truly appreciate your comments and your valued custom.

Valorada con 5 estrellas sobre 5

Great service


The TV stand we ordered was of good quality, and was delivered well packaged the next day as promised.

11 de agosto de 2025
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Respuesta de Paramountfurniture

Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.

Valorada con 5 estrellas sobre 5

Ordered the tv stand that we liked

Ordered the tv stand that we liked. It came a couple of day's later. I'm not too good at flat pack, but came with good instructions. When it was put together it looked better than on the picture. Really chuffed.

23 de junio de 2025
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Respuesta de Paramountfurniture

Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.

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