I had £58 deducted from my account without any reason whatsoever, and when trying to access my account, it’s impossible. You are supposed to receive an email link to be able to do this, but nothing ar... Ver más
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Consulta las opiniones de los clientes
My Asos return parcel went missing. I recieved a message from Chris in parcel connect to say that it had ended up in their collection hub without a returns label and that if I sent on the qr code I ha... Ver más
Two parcels missing. Thankfully one has been found after much chasing but now I'm being ghosted about the second one. I have receipts from the return store but nobody taking responsibility. €95 out of... Ver más
Had a displaced parcel that had no return label. Parcel connect went out of their way to reach me and make the return happen . Thanks for reaching out on your own and rectifying the mist... Ver más
Información sobre la empresa
Escrito por la empresa
Parcel Connect is Ireland’s largest Pick-Up & Drop-Off and Returns network, which is part of the recently formed Nuvion group. Since 2013 Parcel Connect has been simplifying the online shopping experience by enabling customers to use their local convenience store to facilitate their deliveries and parcel returns. Over the past year Parcel Connects Irish store network has grown substantially and now has over 1,200 agents offering Parcel Connect services, throughout every county in Ireland. Bringing Solutions To You! Your Parcels, Your Way!
Información de contacto
1B, Greenogue Logistics Park, Rathcoole, , D24 DH9Y, Co Dublin, Irlanda
- support@parcelconnect.ie
- parcelconnect.ie
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Very efficient staff particularly…
Very efficient staff particularly Aisling & Luke
Staff are super helpful and…
Staff are super helpful and communication is great!
Beaumont Mace
Selected a store to do my parcel connect return, printed the label and off I went to drop it, only to find out that the shop doesn’t accept fastway parcel connect ( Beaumont Mace). Very disappointed as the website lets you create a label for them. The next closes one is a good bit away

Respuesta de Parcel Connect Ireland
luke was really helpful when the shop…
luke was really helpful when the shop didn't print my label. thanks
Parcel connect Supervalue Fortunestown Lost My Return Package
Parcel connect Supervalue Fortunestown has lost my ASOS package. I sent a return package on the 13th of July and I got a WhatsApp message from someone called Ashling on the 18th of July. Ashling said my package was sent with no QR code which is strange because how would I have gotten a return receipt if I never showed the QR? They apologised that the staff are new to this system and it will be actioned for me. Fast forward to this week, ASOS doesn’t recognise the first receipt I was giving and Ashling is ignoring my WhatsApp messages and refusing to respond and tell me where my package is and why it wasn’t sent to ASOS.
I’m stuck now with no answer and no clue what to do. I can’t contact ASOS and parcel connect has lost my return package.
Aisling was very informative and clear…
Aisling was very informative and clear in her help with this matter. Very pleasant
Aishling was top class
Aishling was top class. I was actually taken a back by the quality of the service.
Thanks,
Conor.
Ashling reached out and informed me of…
Ashling reached out and informed me of the problem involving a return. She was lovely and very helpful. I always prefer talking to a real person so the text was a nice change compared to chat bot.
No Receipt
Our package was collected & delivered OK but we didn't receive any receipt or invoice for the card payment. I have emailed their customer service team several times to request a copy (as I need to send this to our Finance team) but have unfortunately not received anything to date. Their customer service acknowledgement email confirms you should hear back within 48 hours.
I sent a parcel for the past one month…
I sent a parcel for the past one month to Asos until this date my returned package has not been received by Asos neither has my refund be processed .this company is not a guaranteed source of delivery. At your own risk

Respuesta de Parcel Connect Ireland
Aisling was very helpful with retuning…
Aisling was very helpful with retuning Mt parcel
Aisling made me aware a parcel return…
Aisling made me aware a parcel return wasn’t processed for me properly and sorted it quickly
QR code labeless returns.
After confusion in my local petrol station relating to the labeless return option, the parcel was returned without the correct returns label attached. Parcel connect contacted me and rectified this by WhatsApp. Very good service.
Great customer care
Aisling kindly helped to ensure my returned item was labelled correctly due to an issue with the instore QR scan. Much appreciated customer care from Parcel Connect.
QR Code return
Parcel connect were helpful in returning my recent package. The shop couldn’t print the label and they printed the label themselves for me, Ashling and Luke were very helpful.
Parcel Connect is a super service
Parcel Connect is a super service, making online returns so much easier through your local shop! Ashling was super helpful in assisting with a return via Parcel Connect and went above and beyond to alleviate my stress! Thank you Parcel Connect!
Aisling was amazing
Aisling was amazing, such a good help and so upbeat😊 what a great personality, so helpful... Thanks Aisling👍
My parcels got lost going back to…
My parcels got lost going back to Flannels in UK and with the help of Luke the manager from Parcel Connect they were retrieved and back to the retailer.
I would like to take this occasion tho say a massive thanks to Luke and the rest of the team from Parcel Connect.
Very helpful and professional
Thank you!
Ashling was great
Ashling was great, made this process quick and easy
So helpful and accommodating
So helpful and accommodating
to deal with
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