Robert Green arrived promptly today to inspect fault with our newly delivered Parker Knoll recliner chairs. A friendly & approachable technician & obviously very experienced. He explained everything... Ver más
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Consulta las opiniones de los clientes
Steve Perberdy from Parker Knoll came out to look at our 6 month old suite which had started sagging at the edge. Steve was courteous and very professional. He stripped the seat back and replaced the... Ver más
La empresa ha respondido
Long lead time for items manufactured in Uk. Its same as ordering from overseas. Single settee i wanted control panel on the left hand side[ for heat and power reclining]. Was advised this option is... Ver más
La empresa ha respondido
Robert came on time to repair our settee frame. He explained what he was doing and showed me the the results. The frame is secure. He was polite and unobtrusive throughout. Many thanks
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Información sobre la empresa
Escrito por la empresa
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Información de contacto
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Reino Unido
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Excelente
2 mil opiniones
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Parker knoll excellent, retailer not so.
The bad experience was not down to parker knoll it was the retailer. We ordered and paid for a brand new suite but actually received the one from their showroom. After raising the issue with the retailer they agreed to supply a brand new suite from Parker Knoll as they should have done in the first place. We have now received the new suite and my wife and I are highly delighted thank you.
10 de febrero de 2026
Respuesta de Parker Knoll
Dear Keith,
Thank you for taking the time to share your experience, and we’re very pleased to hear that you are now delighted with your new suite.
We understand that the initial issue related to the retailer’s fulfilment process rather than the manufacture of your furniture. As a manufacturer, we do not manage showroom stock or deliveries directly, but we always want customers to enjoy the quality and craftsmanship Parker Knoll is known for.
If you feel it’s appropriate, we would be grateful if you might consider sharing a review specifically about your Parker Knoll suite and your satisfaction with the product itself. Customer feedback about our furniture means a great deal to us.
Thank you again for choosing Parker Knoll, and we hope you enjoy your suite for many years to come.
Kind regards,
The Parker Knoll Team
Disappointed
Disappointed that the cloth covering is cut skimpy at back edges. Both half’s of the sofas do not aline gap between the seats there is nothing to stop phone/tv remote falling through. However on raising the foot rest both side collide! Despite furniture village selling us the “easy gilders” the furniture isn’t easy to move.
9 de febrero de 2026
Respuesta de Parker Knoll
Hi Susie, Thank you for taking the time to leave your review. We would be keen to understand more about the points you have raised and trust that you have raised these with Furniture Village who would usually arrange for a technician to visit. Please don't hesitate to get in touch with us should you need our assistance in liaising with Furniture Village. Our customer service team will be happy to help: customer.service@parkerknoll.co.uk
Best Wishes from Team Parker Knoll
Excellent experience
Excellent experience. Following moving house lost a screw to one of the sofas wheels meaning much weight the wheel would come off and the pin dig in the floor. Upon contacting Parker Knoll and liaising with Alison resolved the issue and new legs den. Quick, pain free service and would highly recommend
26 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Hi Lauren, Many thanks for your 5 star review. We’re delighted to hear about your experience. At Parker Knoll, we pride ourselves on providing not only beautifully crafted furniture, but also attentive and supportive customer service and it’s fantastic to know Alison delivered just that. We will be sure to pass on your kind words.
Best wishes from Team Parker Knoll
Spent a considerable sum on two…
Spent a considerable sum on two recliners and a sofa from our local Parker Knoll stockist less than 2 years ago, so far both recliners have failed 3 times and when they have failed they’ve failed in the full back position meaning the room is kind of blocked. Have raised the issue with store and tbh whilst they’ve organised a fix the repairs have not lasted , we are now on our third set of switches and both motors are very very slow. Having spent £7000 on these I now regret ever buying them. Over priced and of poor quality , the switches have to come from china and are out of stock. As retirees we saved to buy what we thought was good quality furniture, sadly it ain’t. Wouldn’t consider this make again.
26 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Malcolm,
Thank you for taking the time to share your experience and we are sorry that you have encountered issues with the recliners. Your retailer had advised us of the concern and an experienced technician has been appointed. In order to minimise the inconvenience for you and also to ensure that the root cause of the issue can be addressed, replacement parts are being supplied before the visit. With regard to component sourcing, just for context, it is due to the significant reduction in specialist manufacturing within the UK, we, like all other UK and European sofa manufacturers, must source components globally. Fabric is sourced from across Europe, timber from Eastern Europe, metal mechanisms from the USA and China, and electrical components from the USA, Europe and China. This is an industry-wide reality rather than a practice unique to us. Whilst this can create some supply chain delays, it is not the case in this instance.
We would also advise that we are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
Unfortunately, your experience has been very different from that we would expect and we apologise for the disappointment this must cause.
We anticipate that the technician will be in touch shortly to arrange an appointment to attend and assure you that we will liaise closely with your retailer to ensure everything runs smoothly.
Best wishes from Parker Knoll
Very quick response to a problem around…
Very quick response to a problem around manufacture. 2 days from reporting an issue to it being resolved, and no quibble.
26 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Thank you Julian for your 5 star review. Whilst we strive to ensure our furniture does not disappoint, we appreciate the importance of the right suppport and thank you for your positive comments.
Best wishes from Team Parker Knoll
Parker Knoll have been very obliging in…
Parker Knoll have been very obliging in trying to sort out my problem with my recliner chair.
Robert Green visited us this morning and I have say what a very pleasant, helpful man he was.
He went out of his way to make me comfortable on my chair and I would like to say “Thank you very much”
It’s not often customer service put the customer first but Rob certainly did in a kind friendly manner.
26 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Lynn, Thank you so much for your 5 star review. We are delighted to hear about your experience with Rob. That level of service is exactly what we strive for. We’ll be sure to pass your kind words on to him.
Best wishes from Team Parker Knoll
Great sofa and chair just as expected
Great sofa and chair just as expected. Very comfortable and well made.
14 de febrero de 2026
Respuesta de Parker Knoll
Many thanks Janet for your 5 star review. Comfort and craftsmanship are at the heart of what we do, so it’s fantastic to receive your lovely comments.
Best wishes from Team Parker Knoll
Sumptious suite
Sumptious suite , and so comfortable well made and stylish .
We are so happy to own a Parker Knoll
13 de febrero de 2026
Respuesta de Parker Knoll
Thank you Mr Watt for your 5 star review and your lovely comments, they are much appreciated.
Best wishes from the Parker Knoll Team
Unfortunately we had a slight issue…
Unfortunately we had a slight issue with one of the sofas, Parker knoll arranged for it to be put right very promptly.
I always think a good company can be judged by how well it deals with issues, well done. This is our second Parker knoll suite for the very reason that quality is high compared with a lot of other manufacturers.
22 de enero de 2026
Respuesta de Parker Knoll
Thank you Mr and Mrs Parry for your 5 star review and for making a further purchase from us. Whilst we are sorry that there was an issue with one of the sofas, we always strive to ensure any concerns are reviewed and addressed as quickly as possible.
Best wishes from The Parker Knoll Team
Parker knoll sofa
Helpful and knowledgeable staff at Haskins store.Quality of sofa build
4 de febrero de 2026
Respuesta de Parker Knoll
Thank you Paul for your five star review. It is great to know that your sofa buying experience has been positive throughout.
Best wishes from The Parker Knoll Team
Caledonian Stone showed "Shading" within a month of delivery.
The fabric that we chose (Caledonian Stone) was not marked as being susceptible to shading in the sample book. However it showed shading within a month of of purchase.
We are extremely disappointed.
27 de enero de 2026
Respuesta de Parker Knoll
Thank you for your feedback. We are sorry that you are disappointed with the Caledonian fabric. It remains a very popular part of our range. Fabrics with a raised pile will reflect the light differently as the pile flattens. The use of a soft brush will help restore the pile. If you discuss with your retailer, they may be able to arrange a technician inspection which would hopefully be able to reassure you regarding the characteristics and maintenance for the fabric and furniture.
Best wishes from the Parker Knoll Team
Fantastic service finding me some spare…
Fantastic service finding me some spare buttons for my foot stool. Thank you to Jack Harris in Customer Service for organising. I was so happy they were able to help going above and beyond to find the spares for me. Thank you very much!
26 de enero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Thank you for your 5 star review. We have passed on the details to Jack. Best wishes from The Parker Knoll Team
Excellent all round
I purchased a Bodella sofa supplied by PK via John Lewis and have to say the service from both has been exemplary.
The sofa manufacture was completed slightly ahead of the stated time frame and the messaging for delivery etc was timely.
The sofa itself has fully met our expectations being one of very few good quality smaller options available.
It appears to be very robustly made and provides great support for my 5’4” height ie: I can sit with my feet on the floor in a nice upright position. Should I wish to recline, the smooth operating recline function provides numerous positions, all of which are comfortable. The fabric I chose appears hardwearing and is an attractive herringbone design. Unlike sofas from other manufacturers, there are no unsightly baggy areas where fabric has to fold.
The seat and back cushions are firmer than I am used to and I realise these will soften with use - but I’m not heavy so I’m hoping this firm feel will last a while!
In summary, a great sofa with which I am very pleased and hope to enjoy for many years to come.
Thank you
5 de febrero de 2026
Respuesta de Parker Knoll
Dear Chris,
Thank you so much for your detailed and thoughtful review.
We’re absolutely delighted to hear how pleased you are with your Bodella sofa and the service you received. It’s wonderful to know that both Parker Knoll and John Lewis & Partners delivered an exemplary experience from manufacture through to delivery.
We’re especially pleased that the size, support and reclining function are working perfectly for you. Comfort and craftsmanship are at the heart of what we do, so it’s fantastic to hear that the sofa feels robust, supportive, and beautifully finished.
We hope it continues to provide you with comfort and enjoyment for many years to come.
Best Wishes
Parker Knoll
Robert Green came and fixed our legs on…
Robert Green came and fixed our legs on sofa and while he was here he noticed that the cushions wasn't great and out of the blue got a phone saying as a good gesture of will he will come back to replace our cushions which he did really top bloke he's a bonus to Parker knoll take care Rob nice to see you again
17 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Karen
Thank you so much for your lovely feedback.
We’re delighted to hear about your experience with Robert.
It’s wonderful to know that not only did he resolve the issue with your sofa legs, but that he also took the initiative to address the cushions and arrange a return visit as a gesture of goodwill.
That level of care and attention is exactly what we strive for.
We’ll be sure to pass your kind words on to him.
Warm regards
Parker Knoll
Wonderful customer service
We’ve had problems with the supplier in providing us with swatches for our new Burghley order. I called Parker Knoll directly and spoke with a young gentleman called Robbie. He went the extra mile! Going out of his way to help us and sent some fabric within 3 days. I had to go back to him for more help and he was just as enthusiastic. So nice to know he’s there to help and obviously gets joy out of helping customers. Such a refreshing change. Thank you Robbie I hope your company appreciate you as much as I do!
10 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Heather,
Thank you so much for taking the time to share such wonderful feedback.
We’re absolutely delighted to hear about your experience. At Parker Knoll, we pride ourselves on providing not only beautifully crafted furniture, but also attentive and supportive customer service and it’s fantastic to know Robbie delivered just that.
We will be sure to pass your kind words on to him.
Warm regards
Parker Knoll
No Quibbles, efficient friendly service
We purchased 2 sofas which are absolutely lovely. Unfortunately we had a slight problem with the cushion interiors on one sofa. A very pleasant lady rang from Parker Knoll and arranged for someone to come out who then arranged for Robert Green to come and change them over for us. No quibbles, just an efficient friendly service. Many Thanks
12 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Mrs Hewitt
Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your two new sofas.
While we’re sorry there was a slight issue with one of the cushion interiors, we’re pleased that our team were able to resolve everything quickly and efficiently for you.
Thank you again for your kind words and for choosing us.
We hope you enjoy your sofas for many years to come.
Warm Regards
Parker Knoll
Excellent customer service when store let us down
My grandparents had an issue with some Parker Knoll chairs they're bought. After having been fobbed off several times by the store, I contacted Parker Knoll directly. I didn't have much hope as, between one thing and another, quite some time had passed since my grandparents had bought the chairs. However, the level of service we received was truly outstanding. Alison Hill, the customer care representative, was so lovely to deal with and organised for a technician to be sent out. My grandparents were thrilled with him as he listened to their concerns and fixed the problem.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Parker Knoll
Dear Customer
Thank you so much for taking the time to share your grandparents experience.
We’re truly sorry to hear that they initially had difficulties, but we’re delighted that our team was able to step in and provide the support they deserved.
Alison will be especially pleased to hear your kind words
We’re also glad the technician was able to address your grandparents concerns and resolve the issue to their satisfaction.
Kind regards
Parker Knoll
Puddling of cushions
This is a follow up to my review of 21st Nov 25, it is now 4 months since I took delivery of my Chicago Suite in fabric. I have had since day one puddling (creasing) of the material on the cushions. Parker Knoll have sent 2 technicians to look at this fault who have advised that this issue is classed as normal.! Have to do a daily workout to flatten out the creases (my wife and i are both nearly 70 and find the physical effort required quite hard to do daily). The store we purchased this 5k suite from also agree that they would not expect from the photo's we have supplied them, to see the suite in this condition, they have contacted Parker Knoll about this., but they have refused to do anything to try to rectify.
3 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Customer.
Thank you for taking the time to share your feedback.
We always listen carefully to our customers and take all concerns seriously. To ensure fairness and consistency, we rely on independent, qualified technicians whose experience and knowledge help us assess each situation accurately.
Based on their findings, the issue identified was within the expected characteristics of the product.
That said, we do want to make sure you are fully supported. We have asked your retailer to contact you directly so that we can work together towards a suitable resolution.
Kind regards
Parker Knoll
Great customer service
We had a couple of springs go on the settee we bought seven years ago. Steve the PK service technician come out and did a fabulous job. His attention to detail was amazing, left everywhere clean and tidy and even restored our cushions to a new condition. Thoroughly recommend.
3 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Customer
Thank you so much for taking the time to share your experience. We’re delighted to hear that Steve was able to help and that you were pleased with the repair work on your settee.
His attention to detail and care for our customers really reflects the standards we strive for. We’ll be sure to pass on your kind words to him.
Thank you for your recommendation.
Parker Knoll
Parker knoll sofa cushions sagging
Purchased 2 x Parker Knoll ‘Manhatem’ sofa’s in February 2025 of which looked lovely in our lounge. Unfortunately after only 2 months of minimum use in the evenings by only 2 people on one sofa the seating cushions sagged considerably and the fabric covering creased terribly. We sent photos to our supplier who in turn passed them onto Parker Knoll along with our disappointment.
In May , Parker Knoll sent out a technician who inserted new inners. Having minimum seating use we again in earlyJan 2026 have had to contact them again with the same problem.
Parker Knoll have sent out a Technician - Robert Green who was a very concerned and caring person who listened to our concerns, inspected the problem and offered to replace the required seating inner materials to bring them up to the standard level. This we agreed to and confirm Robert had done a good job, a BIG Thankyou to Robert , just hope the fabric creases disappear
2 de febrero de 2026
Opinión espontánea
Respuesta de Parker Knoll
Dear Customer
Thank you for taking the time to share your detailed feedback.
We’re very sorry to hear about the issues you experienced with the seating cushions and fabric so soon after purchase, and we completely understand how disappointing this must have been. Please be assured that the matter has been reported to our Quality Team.
We appreciate your patience while the matter was investigated and addressed, and we’re pleased to hear that our technician, Rob, was able to visit, listen to your concerns, and carry out the necessary work to improve the seating comfort.
We will be sure to pass on your kind words to Robert, who takes great pride in his work and customer care.
Your comments are important to us, and they help us continue to improve both our products and service.
We sincerely hope the adjustments provide a lasting improvement and that the fabric settles as expected.
Should you have any further concerns, please don’t hesitate to contact us, we’re always here to help.
Kind regards
Parker Knoll
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