Amazing. The delivery company delivered my parcel practically on the street and someone took it. Parthea sent me my parcel as a gesture of goodwill and I’m so grateful.
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Consulta las opiniones de los clientes
I sent several emails about returning the dress however I have not received any contact. Terrible service, I would not recommend this company.
La empresa ha respondido
The shipping was longer than expected, my package came in open, the plastic bag inside was also broken and the dress was too short
Great customer service and the dress I ordered is so gorgeous and high quality! Highly recommend this shop
Información sobre la empresa
Escrito por la empresa
Discover your perfect party look at PartheaFashion! Elevate your style with our affordable and trendy party dresses tailored for bold and vibrant women aged 18-45. Unleash your confidence and embrace the latest fashion without breaking the bank.
Información de contacto
2,8
Medio
32 opiniones
Invita a los clientes a opinar
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Ha contestado el 85% de las opiniones negativas
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Great customer service and the dress I…
Great customer service and the dress I ordered is so gorgeous and high quality! Highly recommend this shop
15 de julio de 2025
I ordered a dress that was too large
I ordered a dress that was too large, and the quality did not meet my expectations. I read the refund policy beforehand, and it never mentioned that I would have to ship the item back to China. It seems unreasonable that, to save on shipping costs, I have to agree to keep the item, and in return, they will send me a discount code for future purchases.
29 de julio de 2025
Opinión espontánea
Respuesta de PartheaFashion
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize that your recent experience with the dress did not meet your expectations, and we regret any inconvenience caused regarding the return process.
Your comments are incredibly important to us, and we’ve taken note of your concerns to improve our product descriptions and policies for better clarity in the future.
We truly appreciate your understanding and hope to have the opportunity to serve you better next time.
Wishing you all the best!
Respuesta de PartheaFashion
Dear,
We sincerely apologize for the inconvenience caused by the zipper issue. To assist you promptly, please contact our customer service team at selina@partheafashion.com with your order details. We’ll gladly offer you a free replacement or a full refund without return—whichever you prefer.
Your satisfaction is our priority, and we appreciate your patience as we resolve this for you.
Best regards,
Selina
The return policy is awful
The return policy is awful - have to cover the cost yourself no shipping label provided and have to ship all the way back to china and not somewhere in the country. If you are providing worldwide shipping the return service should be just as good and efficient and easy for the customers as
16 de junio de 2025
Respuesta de PartheaFashion
Thank you for your honest feedback about our return process. We sincerely apologize for the inconvenience this has caused you—we understand how frustrating it is to cover return shipping costs, especially for international orders.
To simplify things and minimize your loss, we’d like to offer you an alternative solution: You can keep the item, and we’ll provide you with a discount code equal to its value, valid for any future purchase in our store. This way, you won’t need to ship anything back, and you’ll still get the full value of your original order.
We’re actively working to improve our return policies (including exploring local return centers), and your feedback is invaluable in helping us make these changes. If this solution works for you, please let us know, and we’ll generate the code right away.
Again, we appreciate your patience and understanding. Our goal is to make your shopping experience as seamless as possible.
the dress Arived however it was too…
the dress Arived however it was too small and when i tried to get a refund i was ignored.
19 de mayo de 2025
Opinión espontánea
Respuesta de PartheaFashion
Dear,
Thank you for your feedback. We did receive your refund request email. However, when we tried to reply, we encountered an issue — your email inbox appears to be full, and our message with the refund policy could not be delivered.
Please kindly clear some space in your inbox so that we can resend the information and assist you with the refund process as soon as possible.
Thank you for your understanding and cooperation.
Best regards,
Selina
Delivery Delay
The delivery company delayed my package and I emailed the company saying I didn’t want it anymore and never got a response. I want to return this and get my money back.
16 de mayo de 2025
Respuesta de PartheaFashion
Dear,
Thank you for your feedback. We sincerely value your experience and have thoroughly checked our system, but we currently have no record of receiving your email requesting order cancellation.
To resolve this as quickly as possible, could you kindly provide:
The date the email was sent,
The email address used, or
Your order number?
This will help us investigate further. Alternatively, you may contact our customer service team directly at Selina@partheafashion.com for immediate assistance with a refund or return.
We apologize for any inconvenience and appreciate your understanding.
Best regards,
Selina
SCAM
Parcel says delivered in Waltham cross however I do not live there.
I asked for a refund the second I didn’t get a order confirmation email as I found this suspicious.
This seems like a scam.
I spent around £80 on two dresses with no evidence of this purchase as I never got an email to confirm.
I need a refund I do not have my items. I have emailed but nothing.
Will be contacting ombudsman if not.
12 de abril de 2025
Opinión espontánea
Respuesta de PartheaFashion
Thank you for your feedback, and we’re sorry to hear about your concerns. We’d like to clarify a few points to help resolve this:
Order Confirmation Email: Our records show that no email address was provided during checkout, which is why you did not receive a confirmation. Rest assured, your order was processed successfully.
Delivery Status: The tracking shows your parcel was delivered to your address—not to "Waltham Cross." The mention of "Waltham Cross" refers to our local courier’s depot, where deliveries are dispatched from, not the final delivery location.
Where to Check: The courier has confirmed the package was left on your front porch. Could you please:
Double-check around your property (e.g., porch, back door, or safe spaces).
Ask neighbors or household members if they accepted it on your behalf.
Verify with your mailbox in case it was placed there.
We value your satisfaction and are happy to assist—just reach out via selina@partheafashion.com.
Kind regards,
Selina
Super comfortable and fits very nice.
Super comfortable and fits very nice.
Got many compliments.
18 de marzo de 2025
The shipping was longer than expected
The shipping was longer than expected, my package came in open, the plastic bag inside was also broken and the dress was too short
18 de diciembre de 2024
Seems like I got scammed
Seems like I got scammed. Company insists that items were delivered, but I have not received my order. Will be disputing the charges with my CC company.
10 de diciembre de 2024
Opinión espontánea
Respuesta de PartheaFashion
Hello, we sincerely apologize for the inconvenience caused. The logistics provider has informed us that due to a local workers' strike in Canada, there have been varying degrees of delays in logistics. As a result, your package has been put on hold. Once logistics operations resume, we will notify you immediately.
Did not receive my items
Did not receive my items! Says delivered but never got them.
15 de noviembre de 2024
Respuesta de PartheaFashion
Hello.
The logistics company provided a photo of the delivery to prove that the package has indeed been delivered. Please ask your family or neighbors if they have picked up the package for you. If you still can't find your package, please contact customer service on the logistics company's official website. Thank you.
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