Indesit Parts Opiniones 

1856
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered with them 10 days ago. Items have not even been shipped at this point. Confirmation email came from Hotpoint, Customer services links to Hotpoint. But they claim they are not affiliated with t... Ver más

Valorada con 2 estrellas sobre 5

Website is really hard to navigate but found the part in the end. Control board had corroded on top of dishwasher panel which is a really bad design. Out of warranty so had to buy a new one. Cost of i... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Website was helpful in finding the parts to fit my machine. Parts themselves good quality OEM as you'd expect. Hefty next-day delivery charge and they still took more than 24hrs to despatch the... Ver más

Valorada con 5 estrellas sobre 5

Easy to find the parts once I had the right appliance model number. It would be more helpful if the codes were clearer. There are numerous codes on each appliance and not entirely obvious which... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Why Indesit Spare Parts? We offer genuine parts, direct from us, the manufacturer! We also offer a price match guarantee on all our parts. Customer Support is available 7 days a week


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(1856)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

excellent

Easy to navigate website, part delivered on time and works perfect. Could not ask for anything else.

16 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Waste of time I ordered a shelf for my…

Waste of time I ordered a shelf for my cooker and I made sure it was for my model. When it came it was too big and wouldn't fit so I rang parts and the lady was really rude saying it's the right part and are you sure you are putting it in the right way. So I asked to speak to someone else so she gave me the email to parts admin who asked me on numerous occasions to send pictures of the wrong part and the model number. I have done this for 2 weeks now I must of sent the same photos dozens of times they keep asking the same questions it got to the point where I wanted to invite them around my house to see if they can fit the shelf in themselves because they were so adamant they they were right and I was wrong. Poor customer service and I bet when they realise they made a mistake they will still try to charge me to send the wrong part back....we will see

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello,
I am sincerely sorry to hear this. I hope that the correct shelf for your cooker has now been sent to you. If this is unfortunately not the case please contact our parts team on the following platforms-
Twitter: https://twitter.com/hotpointsupport?lang=en

Facebook: https://www.facebook.com/hotpointuk/

Whatsapp; https://www.hotpointservice.co.uk/contact

Kind regards, Elena

Valorada con 3 estrellas sobre 5

right part but very expensive

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello John,
I am sorry you feel this way about the price of the part and these comments will be fed back to the relevant team.
Kind regards, Elena

Valorada con 1 estrellas sobre 5

Doesn't fit dryer door

Doesn't fit dryer door. Part too big. Waste of money. Cost more than the dryer itself second hand.

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello Leanne,
I am so sorry to hear this. If the part is unused and under 14 days old you can return this if it is not right. If this is the case please contact us on the following platforms below -
Twitter: https://twitter.com/hotpointsupport?lang=en

Facebook: https://www.facebook.com/hotpointuk/

Whatsapp; https://www.hotpointservice.co.uk/contact

Kind regards, Elena

Valorada con 2 estrellas sobre 5

I received the wrong part due to an…

I received the wrong part due to an error on Indesit's website. After a tedious Whatsapp exchange where they took over 24 hours to reply to each message I returned it for a refund. I asked for a refund of the return postage and they said I couldn't have it, despite it being their mistake. Over a week after they received the part back I still have not had a refund of the £18 I paid or the £5.30 return postage.
Update: got through on the phone quite quickly and explained the issue. Was told I should get a refund in 3-5 days but couldn't refund my return postage without escalating it. I think I'll be very lucky to get it. Meanwhile, I have ordered what I think is the right part by selecting the WRONG part on the diagram!

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello Kevin,
I am so sorry to hear that you have had difficulty with getting the correct parts. I am happy to hear that you have managed to get through to someone on the phone who advised you further.
If you need any further help please do not hesitate to contact us on the following platforms-
Twitter: https://twitter.com/hotpointsupport?lang=en

Facebook: https://www.facebook.com/hotpointuk/

Whatsapp; https://www.hotpointservice.co.uk/contact

Kind regards, Elena

Valorada con 1 estrellas sobre 5

Tumbledryer

I spent a lot of time on phone to get a fluff vent for my tumbledryer this is the second wrong part that been sent I said to the lady on 5he phone 4 times to make sure she would send the Wright part as she kept on going on a bout a metal one I said no but I dont think she was interested so again it will cost me more money to send this back not happy at all

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello Mary,
I apologize for the inconvenience caused by us not ordering the correct part for you. If this is still not rectified please contact our parts team on the following platforms below-
Twitter: https://twitter.com/hotpointsupport?lang=en

Facebook: https://www.facebook.com/hotpointuk/

Whatsapp; https://www.hotpointservice.co.uk/contact

Kind regards, Elena

Valorada con 5 estrellas sobre 5

I needed a replacement oven door seal

I needed a replacement oven door seal. Finding the right size was easy - just had to input the model number of my oven and I was automatically taken to the correct part. The new seal arrived very quickly and it was extremely easy to fit. Very happy.

15 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Very inefficient delivery commitment…

Very inefficient delivery commitment and never gives updates on reasons why delivery was delayed. Frustrating.

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello Joe,
I am sorry to hear that the delivery process was inefficient and that you was not updated through the process. The comments will be fed back to the relevant department and looked into internally so we can improve this for the future.
Kind regards, Elena

Valorada con 2 estrellas sobre 5

Your part does not fit our fridge…

Your part does not fit our fridge although ur website says it do . Even putting in model number .

15 de diciembre de 2021
Logotipo de Indesit Parts

Respuesta de Indesit Parts

Hello,
I am sorry to hear that the part does not fit. Please contact our team on the following platforms for them to look into-
Twitter: https://twitter.com/hotpointsupport?lang=en

Facebook: https://www.facebook.com/hotpointuk/

Whatsapp; https://www.hotpointservice.co.uk/contact

Kind regards, Elena

Valorada con 5 estrellas sobre 5

Web site was easy to navigate and found…

Web site was easy to navigate and found item needed although somewhat expensive for a small plastic handle (£54.00) that was a replacement for the unforeseen broken one. Delivery was completed on time as advertised. My only criticism is that because Indesit know to purchase a whole new machine would be rather more costly they use this as a justification to sell parts that cost Pennie’s to make on a mass scale and seems a tad immoral and money grabbing and they know they have you between a rock and a hard place and leave you no choice as there is no other competition for these parts.

15 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Lacking Information

I was very impressed with the next day delivery but not impressed for not being told the item had been despatched and by which carrier, so could not track item

15 de diciembre de 2021

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