5/5 Stars – Excellent service from Andi! Had to replace two hot tub pumps and was unsure about the right specs. Sent over the info to Andi at Parts4tubs, and his product knowledge is incredible.... Ver más
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Consulta las opiniones de los clientes
I contacted after working hours and received WhatsApp communications throughout the evening and weekend. Ordered a commercial spa heater on a Thursday evening and took delivery Monday midday. Delive... Ver más
Very knowledgeable and helpful talking us through a control panel reset. Andy saved us over £400 and helped us be a bit greener, by not purchasing unnecessary items. Have used parts4tubs before... Ver más
I bought a hot tub cover lifter which was well priced and arrived quickly. Unfortunately, when I fitted this, I struggled to get it to work as advertised. I reached out to Parts4tubs and got an immedi... Ver más
Información sobre la empresa
Escrito por la empresa
Hi, Andi here. I own parts4tubs.com and also write all of the articles and info pages on the site. When you buy parts from my site you are buying from me - not just the internet! Some years back now, I built my own hot tub but struggled to find the information I needed. So, once my tub was complete, I started buildahottub.com to help others in their own pursuit of hot tub and plunge pools DIY building information. As that site grew in popularity, I was receiving more and more requests from hot tub owners like you about parts and assistance for their own plastic shell tubs. I found myself sending people over to other online stores to buy the parts they needed.So, I decided to create parts4tubs.com so that I could help everyone myself and supply the parts you need directly - Hopefully I can help you with the parts you need for your tub. Can't find what you are looking for? Then please get in touch. Cheers, Andi
Información de contacto
Reino Unido
- parts4tubs.co.uk
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Wow what can I say
Wow what can I say . I know nothing about hot tubs and fixing them but with the help from there specialist and my constant asking for help that was give with lots of patience on there side Diagnosed my issue advised correct part got it the next day and still assisted me in fitting it my self and fixed my issue thank you so much these come highly recommended I’m so grateful
Excellent personal service from this…
Excellent personal service from this company. Andi sourced the circulation pump I needed, ordered it for me, chased up the delivery time for me when asked and replied promptly to all my queries. An all round very good solid company and service - and at a very good price. Would highly recommend.
Heat pump retrofit
I was looking for a heat pump to install on my old hot tub to reduce running costs. I had quotes from others, but having spoken to Andi they were able to offer a technically superior heat pump for significantly less cost. Delighted with the result. Always available with technical advice at short notice. Highly recommended. Do not waste your time looking anywhere else!
Stay away from this company
Stay away from this company. They advertised hot tub filters as being compatible with my hot tub. When they arrived they looked the same. When I went to use it the filter casing wouldn't close it was mm's out. This company wouldn't except responsibility. Eventually they asked that I send them back at a cost to me for a refund. So I paid over £5 to send them back. When they received the filters back they offer me £26 refund instead of the £60+ I paid for them. They have stopped responding to emails. They are completely useless and incompetent. Please safe your money and your time DO NOT USE THIS COMPANY
Had to get a refund but ..
Had to get a refund due to heater being faulty. I can safely say that all the problems was down to the manufacturer and supplier and not part4tubs. Customer services and support from Elias and Andi was great but unfortunately my problems was beyond their control.
Great communication,fast delivery part…
Great communication,fast delivery part was at my home within 24hrs great service . Website was easy to use
Best support
Andi, was excellent in recommending and shipping parts to repair my hot tub, on installation found some issues and Andi worked through them methodically via whatsapp and got it operational with some adjustments to the set up, Can't recommend him highly enough for the support he provided!
Absolutely amazing
Absolutely amazing, fantastic customer service could not recommend more highly
Andi was a fantastic resource and great…
Andi was a fantastic resource and great to work with. I made a mistake and found out I could not locate the hot tub where I had initially planned. Andi was kind enough to give me a partial refund due to the situation. I will definitely reach out to Andi again if my situation changes. I would highly recommend his services!
Brilliant customer service
Brilliant customer service, even though I made the mistake(delivery address) AndI responded straight away and corrected my error. Exellent products, highly recommended if you require help or parts for your hotub
Awesome Service - Highly Recommend!
I ran into an issue needing to get a new board for my Bullfrog hot tub. I came across a video on Youtube of Andi's and saw that he had an option on his website where he would confirm which board you need. He suggested a generic Balboa board over the Bullfrog board. This board literally saved me over $300 vs the Bullfrog board and easily over $1000 on having a service tech. His help continued even after - as we emailed several times to ensure I was programmed correctly and he explained the differences in programming and the interface board changes. The board didn't change the basic functions - just how I need to access them going forward. I can't recommend Andi enough - where most companies ghost you after you order, he is there to answer questions and goes beyond expectations. If you are comparing prices and sites - consider his service AFTER purchase and go with him! I used the US site and there was quick shipping (same day!).
Called Andi re a little giant pond…
Called Andi re a little giant pond cover pump, price postage and when I could expect it etc ,not only was the price exceptional value the postage was on the day quoted , PERFECT!!! Many thanks
Fantastic service
Fantastic service, help and guidance. The You Tube videos helped initially, advising the information required to enable Andi to specify the correct replacement jet and circulation pumps I required for my ageing tub. Having specified the two pumps, when I changed my approach to trying just the wet end on the circ pump, he specified that. Nothing was too much trouble, the replies were very quick, along with the delivery.
Definitely recommend and will use every time for my tub parts. Thank you
First class customer support
The customer I received from Andi at Parts4Tubs was first class. High recommend them for product knowledge and sales support.
Good service 😊👍🏻
I first contacted andi to check my tub was able to connect..he was very helpful..once I had got the parts I wasn’t quite sure of how it connected I called him and within minutes we had it working… so overall very helpful and a quick delivery .
Very helpful - above and beyond expectations!
Had a problem with tub heating, which Andi correctly identified as a blown heater relay on the main board. After a lot of emails back and forth Andi was extremely helpful and gave me full confidence to attempt replacement by myself. All went well, but then a Flow-Error appeared. Once again, Andi was spot-on with identifying the issue and a few minutes later the tub was back in business and working away as new, saving me about £1,000 over local repair company. Very happy to have found this resource, web-site and YouTube channel.
Help and advice
Top service from a great company.
Andi gave me brilliant advice on a problem that only an expert would know!!!
Could of easily charged me for spare parts but gave me insider knowledge to try to fix the issue first with simple instructions.
Top service from a top bloke.
Future customer for life!
Can't recommend highly enough.
Headrests
I had an urgent need for one of the hot tub accessories, and thanks to Andi’s amazing help, my order was shipped with next day delivery! The customer service was excellent – quick, friendly, and very efficient. Highly recommend this shop and will definitely be ordering again!
Great customer service and value
I bought a pool filter for a good price and it came fast. There was a minor problem with one part and Andi replied quickly and sent the part replacement very fast. Great customer service. He has earned a long-time customer.
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