Pastdue Credit Solutions Opiniones 

784
TrustScore: 1.5 sobre 5

1,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Horribly worded letters that could add further stress and anxiety to someone who may be struggling financially. Especially when the overdue bill was for £15 and a simple mixup at the fault of THREE... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Tried to set up a sensible, affordable repayment plan and all went well until it got to the final hurdle when “David” quadrupled the offer and we were right back where we started!!! Basically the wo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

EDIT: they replied to my review as shown below but suprise suprise never replied to my email complaints. Contacted me saying three closed my account and they want £680. I told them I owe nothing as th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

its 100% fraud . I have been receiving letters from this shitty company to pay some amount. i tried calling several times, even emails. but no one replied. also if you enter incorrect details it will... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cobro a morosos
  2. Cobro a morosos
  3. Servicio financiero no bancario

Escrito por la empresa

At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

784 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 29% de las opiniones negativas

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1,4

Todas las opiniones

(784)

74 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

worst unreliable company ever

worst company ever
welsh never answer phones and when they do u can hardly understand their accent.
constant emails letters calls and never respond to calls.. literally 50 mins on hold no one answered. opening two accounts for me. money payed to hmrc app didn’t reflect and is lost between hmrc n them and each advising to call the other. im losing my mind. they should pay a compensation for the destress they are causing. complains has been raised never received a response!! moreover their agents work from home and busy talking to their kids.

6 de mayo de 2026
Opinión espontánea
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Respuesta de Pastdue Credit Solutions

“Hi Sam, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Valorada con 1 estrellas sobre 5

Absolute sham of a company

Absolute sham of a company - wouldnt send an actual invoice as it was against GDPR! Impossible to deal with them, phone not answered, help email a bot, couldnt find us on the system when trying to log in and the live chat wont speak to anyone who cannot verify they are part of the company. They should be struck off by FCA

30 de abril de 2026
Opinión espontánea
Logotipo de Pastdue Credit Solutions

Respuesta de Pastdue Credit Solutions

“Hi L Llewelyn, thank you for your feedback. We appreciate your comments and would like to improve your experience moving forward. We have messaged you privately to try and resolve this if you could please respond when you can!

Valorada con 1 estrellas sobre 5

if zero stars were possible

if minus zero stars were possible, I’d give them!
Extremely poor and distressing experience. Despite a tax bill being paid in full by the January deadline, this organisation is still harassing my 90‑year‑old, vulnerable and blind mother in April over a debt that never existed.
I paid the bill on her behalf directly to HMRC by their due date, yet no proper checks were made before contacting a vulnerable elderly person. I have tried repeatedly to resolve this — phone calls were dismissed, and three formal complaint emails were sent with no acknowledgement or response whatsover.
The complete lack of accountability, refusal to engage, and failure to recognise vulnerability is unacceptable. Causing this level of stress to a blind nonagenarian due to their own administrative failure shows a shocking lack of competence and basic standards. They need reporting to the FCA

13 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Incorrect Information & Additional Charges

Incorrect Information

My student loan arrears were transferred to this company in February. I set up a payment plan and began making payments of 360-400 GBP monthly. Yet, my "balance" with them has continued to increase. They claim it is on behalf of Student Loans Company. SLC deny completely that they have added any increases or additional charges. The increase is HIGHER than what I have actually paid back - an increase of 1528 GBP over a 3 month period.

Increases that they seemingly are confused by are blaming SLC, claiming that SLC are lying and deceiving me. SLC claim that they have nothing to do with this and PDC are the ones making the additional increases and charges.

Since setting up a payment plan and making regular monthly payments, my account balance has continued to increase instead of decreasing.

There has been a lack of investigation, poor communication, and repeated failure to respond to complaints or provide clear explanations for the charges applied.

I have raised these issues multiple times but have been ignored or not given any substantive response. I am now escalating the matter to the Financial Ombudsman Service.

15 de abril de 2026
Opinión espontánea
Logotipo de Pastdue Credit Solutions

Respuesta de Pastdue Credit Solutions

Hi Zoe, thank you for your feedback and sorry to hear that you are not satisfied with with your experience. We have messaged you directly if you could reach out, we would be happy to resolve this for you!

Valorada con 1 estrellas sobre 5

Chasing an outstanding balance from…

Chasing an outstanding balance from HMRC. Which was paid months ago ! Absolute bunch of scammers. I just cannot understand why HMRC have anything to do with them.

1 de abril de 2026
Opinión espontánea
Logotipo de Pastdue Credit Solutions

Respuesta de Pastdue Credit Solutions

Hi Gerald, we're sorry to hear about your experience. We have sent a request to you directly for further information so we can resolve this for you as quickly as possible.

Valorada con 1 estrellas sobre 5

Dreadful company

Dreadful company. Have tried at least 6 separate times to let them know that a balance they are chasing from HMRC is wrong. Yet, they never respond and continue to chase for balances that simply do not exist.

This is harassment and I will not tolerate it any longer. Any more of this and I will report this dreadful company to the FCA. Completely dreadful company to try to deal with.

They don't even respond to complaints which is a legal requirement under FCA practices.

Truly shocking!

13 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst

Might just be the worst company I’ve ever dealt with, genuinely awful, rude, incompetent, malicious, evil bastards.

19 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Recieved a text addressed to my ex…

Recieved a text addressed to my ex partner from well over 8 years ago related to a debt to Three Mobile, my mobile number has never been associated with my ex partner what so ever, it's always been in my name on the account linked to me while he had his own phone number, own account and we paid our own bills from our banks. How they got my mobile number linked to him is a myth to me and in my opinion a breach of privacy!

Gave them a phone and explained to them after repeatedly telling them I have no link to this person they continued to ask if I was him, quite concerned I sound like a man now 🤣 eventually they asked for my name and mobile number to take off their system, hopefully that is the end of it.

11 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Had a massive call 2+ hours 6 weeks ago…

Had a massive call 2+ hours 6 weeks ago over my 82year old dad .He had a stroke then another about 3 months later Lady I spoke too was helpful I explained too her that I had spoken too Tesco mobile as he couldn't speak or text and he was in end of life care gave her details of nursing home etc no that's fine REF 32407770 then bombarded again texts calls emails 126.00 spoke too another advisor can you get your dad too sign a form or text or email us giving you permission hang on he's in end of life care I raised my voice and he laughed at me very professional call made at 09.45 11/02/2026 advisor was not professional at all I offered my bank details and 10 pound a month refused pay in full were do they get these advisors from send proof of illness etc even better i send you a copy of death certificate soon so if i have too get all this evidence and i can't speak on my dad's behalf why are you texting and sending me demands Tesco mobile took 180.00 of a dormant number that had never been used as he can't speak or text I closed his account down

11 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

It's hilarious that they think I care…

It's hilarious that they think I care about my unpaid student loan when I live permanently abroad.

Good luck getting a penny from me! I have no assets in the UK and will never ever move back there so you can't do a thing to me and it's hilarious. PS, your emails go straight to my email spam folder, I sometimes read them when I'm bored and fancy a laugh. Ciao!

10 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Can’t pay without UK address, I emigrated.

TBF, I didn’t even know I owed money to Vodafone £23.40 when I left the UK.
So they hunted down my brother and he received their usual kind of letter. This is where the problem starts, I need a UK address to pay the money, I emigrated. It gives options of PayPal and Applepay, doesn’t work.
Messaging doesn’t work, no email address, I don’t have international calls.
Amateurs at best.

9 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Harasses!

Being harassed by this company via phone calls. Have been telling them when they call to take my data off thier system and to stop with the calls but then I get another one a few days later, it is my right and a breach of gdpr to keep my personal data and harass me.

3 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s a scam just ignore this fake…

It’s a scam just ignore this fake company they don’t exist ! It’s a scam trying to draw money from you ! I’ve been fined by dvla and paid it direct and that’s good enough for me ! There getting the info from somewhere just ignore it.

26 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

CLONED OUR BANK CARD

CLONED OUR BANK CARD. We were fed up of the letters for £50 to sky. I decided to just log in and pay it. Thought it was strange that it didn’t want me to pay using my card and wanted to use my bank app. I thought no way I’m not using my bank app! So we used our business bank card. The next 2 days £380 came out to GAMBLING SITES!! this card hasn’t been used for anything else irregular so it’s definitely this place who stole our details.
DO NOT PAY THEM A PENNY ! SCAM.

10 de enero de 2026
Opinión espontánea

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