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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company”... Ver más

Valorada con 5 estrellas sobre 5

Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained w... Ver más

Valorada con 5 estrellas sobre 5

I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversatio... Ver más

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Farmacia

Escrito por la empresa

Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use. Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you! Features of the program include: “No hassle” ordering and monthly or quarterly auto-ship re-orders Your own personal Customer Care Representative Free and discreet shipping We work with your physician to ensure you’re receiving the right product for your needs We handle everything including billing to your insurance Is your co-pay causing a financial burden? We may be able to eliminate it Overnight shipping of emergency catheters


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(138)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

It was great to work with the people At Patient Care, especially Kenneth Malone. He was very professional and took care of all the paperwork with my Urologist and with the Insurance Company. Highly recommended.

17 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am relatively new to Patient Care…

I am relatively new to Patient Care Medical. I found them doing a google search for a specific item I require (thanks google!). I used the "contact us" form, on the website, and received a call from Lara within 10 minutes, THAT is customer service. Lara listened to my specific needs, is a subject matter expert, explained options, took down information, and MADE IT HAPPEN. THAT is also great customer service and she has stayed in contact by following up and making sure I have the required medical supplies I need. So would I recommend Patient Care Medical? YES, that is a no brainer and hey, you may get lucky and get to talk to Lara, however I am sure the other representatives are awesome as well.

12 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

My review of your company rep

I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company” . He interacted with me and treated me in a very professional manner . I’ve received my supplies @nd am very happy . Thankyou kindly Chase for helping me . Sincerely , Christopher OCHOA

5 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service

Lara easy to work with straight to the point, excellent service 5/5 and fast shipping.

13 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

I was receiving substandard customer service from my prior provider. Cynthia Fitzpatrick exceeded my expectations in making sure that I was taken care of. Customer service was beyond excellent.

13 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service is top notch

Customer service is top notch. After 20 years to have people that actually listen is so nice.

11 de febrero de 2020
Opinión espontánea
Logotipo de Patient Care Medical

Respuesta de Patient Care Medical

Jeremy,
Thank you for the kind words. We appreciate your business very much!

Valorada con 5 estrellas sobre 5

I am extremely impressed with Patient…

I am extremely impressed with Patient Care Medical's customer service. I received excellent assistance from Nick. He helped me with getting my doctor's prescription, keeping me informed, making sure my supplies were sent to me and on time. I had some difficulties and Nick went above and beyond my expectations.
Thank you.

3 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% Satisfied

WE are extremely pleased with the professionalism Lara Stewart showed in helping us transition from a medical supply company we were unhappy with and transitioning to your company. The transition was smooth and very prompt and we received my husbands supply's quickly. Lara assured us that good customer service is very important to your company and she proved it. Thank you for having such a dedicated employee.
John and Vickie Legel

7 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stacy was excellent

Stacy was excellent! She answered my questions and made what was originally frustrating... easy and pleasant. Thank you, Stacy for answering my questions and making the whole process EASY and PLEASANT.

13 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

They have supplied my catheters for 8 years

They have supplied my catheters for years with no problem. This last order there was a problem and Laura(the person who manages my account) called to inform me right away that Medicare was not going to cover due to some audit. She gave me my options and even looked into other ways to work around the problem. She knew that I was distressed about the issue and sent me out multiple different products for me to try. She went out of her way for me and they really offer their clients great support.

9 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

What you need to know: Try them for yourself!

First things first: You Want to use this company & product! Try them out and see for yourself the excellence of product, the care of the representatives and the ease of having your supplies shipped straight to your front door within 24 hours! Please try for yourself? You will not regret!
I Had actually been out of supplies for 3 months, getting messages from another supply company for me to get their rep in touch with my doctors nurse instead of sending my supplies. I actually called the wrong number and asked to speak with a supervisor to report this rather offensive behavior and inquire as to when I would get my supplies... Anthony answered the phone, informed me he was a supervisor and wanted to help...i told him what had been happening, explained my predicament and was politely told I had dialed the wrong number but that he could help me get my supplies..which I Did receive the Very Next Day!!!(Yay!) He has kept up with me, I have already received my original 'sample' supplies, found what fits me best, & already gotten my first shipment of supplies. The product is sterile, comfortable and best of all, he let me know my insurance pays for it, which allows me to not have to choose between needed supplies and food, or other necessities. He has been right there to help at every juncture, got the paperwork from my physician, billed my insurance and has just made my entire daily life so much better. When you need something and can't afford or simply can't get it for other reasons, daily life gets hard and bleak. His expediancy, proffesionalism, and gentle spirit has been such a welcome experiance for me. I really appreciate Anthony, and this company. The product is so smooth and doesn't cause fissures, I love the fact that they come encased and prelubricated and are easy to keep sterile before right through use and easy to dispose of discreetly.
Love the product! Adore the company! Can't tell just how very deeply I am grateful for and truly appreciate my personal customer service rep: Anthony!
5 stars are not enough stars!

1 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

When I returned from my urologist's…

When I returned from my urologist's office after reviewing results and outcome of my recent surgery there was already a message on our answering machine from Ms. Washington at Patient Care Medical.

She visited me the same day with samples and all the answers to my concerns and questions were answered. I am so happy my urologist referred me to Ms. Washington and this company.

The catheters (and the one I am choosing) are easy to use, top quality, and safe. The best part of the experience is that Ms. Washington is a caring professional representative. I look forward to a long relationship with this company knowing I am in good hands with a great company, and more importantly a great representative.

22 de noviembre de 2019
Opinión espontánea

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