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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company”... Ver más

Valorada con 5 estrellas sobre 5

Cynthia is a most caring professional. Always attentive to my the patient's needs. She strives to deliver confidence that all will be taken care. Everything she promises, happens. I have never been ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lara knows her industry so well that after a phone conversation she immediately knew which catheters would work for my dad and she was 100% right. She’s the first person in two years that explained w... Ver más

Valorada con 5 estrellas sobre 5

I have always said that I appreciate this company and the last few months have been so much better! Keeping in touch via email is easier for me and I still like having a record of any conversatio... Ver más

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio
  2. Farmacia

Escrito por la empresa

Patient Care Medical provides catheters with the latest technology. Catheters designed and engineered for greater comfort and ease of use. Our Catheter program is designed to ensure that your catheter needs will always be accommodated. Products shipped directly to you! Features of the program include: “No hassle” ordering and monthly or quarterly auto-ship re-orders Your own personal Customer Care Representative Free and discreet shipping We work with your physician to ensure you’re receiving the right product for your needs We handle everything including billing to your insurance Is your co-pay causing a financial burden? We may be able to eliminate it Overnight shipping of emergency catheters


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(138)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The doctors at Patient Care Medical…

The doctors at Patient Care Medical have been totally capable in every situation and problem for me and for my husband. They are quick to name and refer to other professionals who may be needed. I found the staff to be courteous and helpful at all times.

11 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been a customer of Patient…

We have been a customer of Patient Medical for a number of years. All of the Representatives are knowledgeable,
efficient and communicate well on any request or need. We have NEVER been disappointed with their service.

10 de julio de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

What’s up?

The people are very friendly and just can’t do enough for you when they are trying to get your business but I was very upset when order time came and all of a sudden they were not going to be able to fill my script as we had spent several months talking about because of cost to them. I lost faith in them very quickly because the whole time we were talking it was “no problem-what ever you need we can get for you” and them the day they were due to ship they can’t fulfill my order and want me to take less. I called the manufacturer of the catheter that I was changing to so I could make sure I had not made a mistake and they told me they had just talked with them a week before and everything was fine. I had feeling like I can’t trust someone and I have no idea why they did this. I did get my order but it has left me with a bad feeling about this company. I get 3 months of products at a time and I may start looking for another middle man to buy from.

10 de julio de 2019
Opinión espontánea
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Respuesta de Patient Care Medical

Karen:

I looked into this and sent you an email immediately. That was several weeks ago, and I have not received a response or call. I feel you were misled by the manufacturer representative, as he had the best interests of his company in mind, and not yours. I understand you now have an infection. I've asked Aaron from our customer service department to contact you. Aaron is extremely well versed in the options available to you, and can assist with your situation. Aaron has reported back to me that he has left you several messages, but no return call or email. Not sure what more we can do at this point.

Dennis
Co-Owner

Valorada con 5 estrellas sobre 5

Outstanding care & concern- consistently!

I have repeatedly experienced kind, courteous, & professional catheter service from each of the three people with whom I have interacted. I have been involved in healthcare since 1976, assigned to every role from nurse’s aide, RN, Assistant VP for nursing, & eventually to CEO of a multi- hospital & clinic system that included 1100 inpatient beds & 28 offsite clinics. As a veteran health care clinician & executive, I can honestly say the staff of Patient Care Medical consistently makes me feel that I am their most important patient! Earl B. RN, MSN, MBA, FNP, PNP

10 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cynthia has been more helpful than…

Cynthia has been more helpful than anyone I have ever dealt with regarding catheters... life saver

8 de mayo de 2019
Opinión espontánea
Logotipo de Patient Care Medical

Respuesta de Patient Care Medical

John:
Thank you for your review and the nice comment about Cynthia. She's truly a professional, as well as good natured, positive, informative and caring. I'm happy she was able to help and we sincerely appreciate your business. The best to you.

Dennis
Co-Owner

Valorada con 5 estrellas sobre 5

Patient Care Medical is 5 star a for…

Patient Care Medical is 5 star a for me!!!They call me about product needs in advance of shipping date , as to NEVER run out. Every call has been curtious and handled with professional plus a pleasant, personable staff member. I continually feel important as a customer , never rushing me thru the conversation, always providing an answer if needed, and verifying product order details carfully.
The shipment has never been incorrect or late.
I have used other companies and always had a problem with late deliveries or incorrect product, sometimes not receiving a call to ship, or I was always calling them for product. PCM takes the uncomfortable heath issue away for me with great customer service and the caring staff!!

Thank you!!

25 de marzo de 2019
Opinión espontánea
Logotipo de Patient Care Medical

Respuesta de Patient Care Medical

Sue
We appreciate your taking the time to review and offer your kind comments. We strive hard to take care of our customers in many ways, and your comments reflect our approach. We appreciate your business and the opportunity to take care of your needs.

Dennis
Co-Owner

Valorada con 5 estrellas sobre 5

These people are always on time

These people are always on time, anticipating my needs and delivering well in advance of those needs.

18 de marzo de 2019
Opinión espontánea
Logotipo de Patient Care Medical

Respuesta de Patient Care Medical

John:

Thank you for taking the time to review us and offer your comments. We appreciate you as a customer and are glad to be of service. The best to you.

Valorada con 1 estrellas sobre 5

Lacking customer service.

The products they use are exactly what you expect upon order as well as delivery time. I have never had a problem with their product. It is the personal in customer service that are the issue with this company. Not only do they misinform you about your insurance, they treat you horribly as a client. They are down right rude. Luckily, I can use my insurance advocate to deal with them as I cannot manage the way they treat me when I call in for information.

16 de marzo de 2019
Opinión espontánea
Logotipo de Patient Care Medical

Respuesta de Patient Care Medical

Michelle: I have tried to contact you on several occasions, by both email and phone, but messages I leave have been ignored. As you can see from our reviews, we do not strive to treat our customers "horribly". Quite the opposite. If you do not want to talk to us please ask your "insurance advocate" to contact me directly. He can call our main number and ask for me. Thank you.

Dennis
Co-Owner

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