PAX Labs Opiniones 

Just purchased a PAC 2, they got the sales tax wrong applied for a city near me. I spoke to Jessie, a supervisor and he fixed it.

Received item quickly and now all is well.

I bought my PAX3 device maybe in 2017 or 2018. The device has worked well but a few weeks ago I got the blue lights of death and my PAX stopped heating after that.
I contacted the seller and they told me that they have warranty only for 24 months so then I contacted PAX Labs for warranty.

They answered me very quickly and after I sent them videos about the issue with the device they sent me a replacement that arrived in one week for free.

The customer service was very nice, quick replies and very friendly, willing to help. Outstanding customer service experience.

I have been a long time Pax user and love the device when it is working. My third PAX3 stopped working about three weeks ago. This unit was a replacement that malfunctioned about a year ago. The first device I bought I was not able to warranty because I bought from a third party vendor. The second I made sure to purchase directly through PAX and it worked for about a year when it malfunctioned. It was a headache to get it replaced but eventually the company sent me a replacement after going back and forth for weeks (at least they communicated in this instance). This replacement they sent me as previously stated stopped working about three weeks ago and I was hopeful that this time getting it replaced would be more streamlined due to already going through the process. I was very wrong about the expectation. I have only one response since submitting two support tickets and it was a text from a number you can't call asking for additional videos of the device. I immediately responded with the requested information and videos. It has now been another week+ and no response and no emails just silence. At this point I would like them to honor their warranty and send me the replacement but either way I would NOT recommend buying a PAX due to how problematic they are and their very poor customer service. (Which revolves around them making it so hard to get your device's warranty honored.

So, long-time Pax user. The product is simply incredible, I haven't tried many other vapes (Haze/Arizer to date) but this by far does what I need it to and more.

Now - I bought a Pax 3 in 2018 and it died on me Jan this year. So the battery isn't incredible but having said that I used it everyday, some days through the night on looooong sessions so it did the job after I quit smoking.

Sadly they were not able to send me one out asap due to 'brexit' issues. So I bought a second device while I waited and just received the replacement a month and a bit later.

Just writing this for anyone doubting Pax as a product. They are the Apple of vaping no doubt about it - honestly, your battery might last as long as mine 3-4 years but they offer replacements which is fair. I also bought one for a family member in 2016 and its still going so who knows.

Main point is, if your thinking about buying one, its a great product

I bought a Pax 3 for $250+ and two months later the oven began to move downward in its chamber, causing the vape to decrease. I let Pax Labs know what was wrong to see if they could repair it, and they told me it did not fall under the 10 year warranty (I’ve had it two months) because the issue was caused by “accidental damage.” I don’t know what “damage” they’re referring to, since it’s been lightly used and cleaned and hasn’t had any “damage” beyond normal use. They did offer me a $25 coupon toward another purchase (less than 10% discount) but after spending $250+ for the device only to have it for two months, the thought of giving them any more money is an absolute joke. Their product is junk, their customer service is horrible, and they don’t stand by their product or their warranty. Do not buy.

I have the pax3, and the battery is only lasting 15 minutes instead of the 90 minutes advertised.
I've asked customer service for a battery replacement, but they refused, because the device lights up correctly at the start, so they made the assumption that my device is fine. Obviously the light knows better than me...
I would definitely recommend going for another vape, as their customer service is really appaling
As it seems to show from a lot of reviews, I'm not the only one with an issue with Pax.

I have been trying to reach Pax for months! I'm ready to throw my device in the trash. I will never buy a pax again, as the warranty is meaningless, if you cannot spend all, your time tying to get help. I have devoted enough effort, I'm done!
I'm really disappointed! Look, give us support, or you will soon be out of business

I purchased a pax 3 on February 12th and around the 15th, I realized I had been charged for two units. The first unit was delivered on the 26th, after being promised delivery on the 17th. The next day another unit arrived. I have repeatedly placed issue tickets on their website and no one had yet to respond to me. I now have 2 units when I ordered only one and I cannot get PAX to respond and to let me know how to return it for my refund. I like the product, but will NEVER purchase from them again. They have the worst customer service ever. I will seek other means of getting my money back, but know that they do not care and are content to take my money with no customer service. BOOOOOOOO!

Well, where do I start. I had high hopes for this device after 3 models (all with the same problem) and lots of blue lights of death, the 10-year warranty somehow is void. I wouldn't bother buying, customer service don't care, thet clearly don't know what they're doing. As long as they have your well earned money they couldn't care less.
DO NOT BUY.

I have been using the Pax for many months now (maybe 2 years or so, could even be longer 😄 time goes by so fast ) and it works great. Always.

After some really bad support experiences with other companies over the last few weeks, I remembered PAX Labs as a shining star.

Have never had such a fast, competent and friendly online service before!

The story: Some time ago I lost a part of my PAX (definitely my own fault) and had no opportunity to order a new one from germany, nowhere, no chance….
So I contacted the support via Email to ask for help. They answered immediately (as I remember in about 30 minutes) and were really friendly in an outstanding manner.
I was asked about the matter, explained my problem and they INSTANTLY SHIPPED the missing part, which I received WITHIN 2 DAYS…. for FREE. 💪🏻✨

I‘m still amazed by that and often speaking about it, when talking with someone about (so called) support. ☺️

I ordered my PAX 3 from Herbalize Store UK. Lots of problems with the order delay but that's not my issue here.
IT heats up. There is some draw at the beginning but far from satisfactory. The concentrate oven is useless. I dont believe it's designed well enough to conduct vapour satisfactorily.
As I've used it once, I dont expect to be able to claim a refund.
I had similar issues with the Firefly 2 (also to be avoided).
Dishonest glowing reviews on YouTube, etc. The downloadable app and forum for PAX Labs is also useless. Don't believe them. Stick with the Mighty or Arizer Solo 2. Both far superior. I say this having bought several different vapes over the past 6 years.

Had to file a warranty claim for a Pax 1. Turns out "upgraded" design for Pax 2 requires you to place your bottom lip on extremely hot metal for extended periods of time to produce a decent draw. Pax refused to send a raised mouthpiece (like the Pax 1) instead of a flat mouthpiece because of an unnecessary warranty policy. Instead they offered 25% off a purchase through their online store. This discount equated to free shipping on a $20 purchase. I ordered on Dec 30, and here we are Jan 13 with no order fulfilled. Again, 2 weeks later they still haven't sent items I've been charged for. Online chat support is "unavailable" during their posted business hours, and there definitely isn't a phone number to call. I guess I should be happy they honored a 10-yr warranty but this follow-up service has been disappointing to say the least.

Order PAX 3 from PAX Labs as a Christmas present. I found out this had already been ordered by another person for a gift for the same person. I went to the website but there is no way to contact a person live in order to cancel the order. I had to send an email. The email was sent on the 19th. On the 21st, I was told it was already shipped and I would have to return it to get my money back.

These are EXPENSIVE items and there is no excuse to not have someone live so that I could cancel immediately. I will NEVER buy from them again. Buyer beware!!!

Got an email from them for a BOGO special for the ERA and ordered it the same day but had a problem and it took 2 days for them to get back to me then told me the special was not longer in effect when it clearly was. I really thought this was a good company. Its still in effect according to the email but they still won't honor it. I don't think they really care about their customers.

Trash customer service. With the dummest age verification process. Don’t waste your time.

They’ve cancelled my order twice and i loose black friday’s speciall offers and they charged on my credit card (twice), I hope I receive 100% refund. I finally bought it from another store and had no problem.

I Had a Problem with PAX 3 , and I never received the proper resolution.

Just about the best customer service I have experienced. They are US based and I am in the UK.

Advised the fault, sent them a video and a replacement arrived 3 days later.

Attentive and value their customers

I have nothing but praise for Pax support...

After 8 months happy vaping, my pax 2 stopped working (on a saturday night, ffs!);
after 5 seconds it would flash all leds blue 10 times and switch off.
The next day, i contacted Pax support via their website.
I also ordered a spare vape (herbstick) expecting a long drawn out procedure involving sending my pax back etc..

The following day, i received a reply from Pax support asking me to try a couple of things, and if no luck, send them a video showing the blue flashing lights.
I thought "here we go ..", but sent a video and a full explanation.
Next day (tuesday), i get a reply saying they couldn't open the video ...but from the description they would be sending a new pax 2 !!

And they did - the same day, and it arrived friday morning.
..and the support (thanks Amber !) was polite and friendly throughout.

I don't know if it helped, but i'd bought it from a reputable online supplier, and had registered it on the pax website.

Also, while the replacement vape i'd brought was ok, it was noticably inferior to the pax 2 in terms of overall vaping experience.

Cheers.

Well I ordered from Pax on-line and promptly paid for my order. However I had to badger them for and invoice. Then I'm contacted to pay $500 for insurance of my package. So I paid it. 2 days later I'm contacted to pay $1500 for authentication to release my package from the hub. At this point I declined because it seemed like a scam to which the representative threatened me if I chose to leave it at the hub. Will never deal with this company again because of this experience. Yes I tried for 2 days to call them but the line was "always busy". Terrible customer service.