Payl8r Opiniones 

3290
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hi guys just to let everyone know do not ever try them at all its bad experience ever had in my life i been wait fir one response from Them fir 3 days they never did anything and bad experience peopl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service, keep me updated prior to debits and allowed me to alter the payment date without making a big deal over it. Very happy would use again

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am very grateful to Payl8r for their excellent service. They trusted me and accepted my 3-month payment plan for Carpet Warehouse, even though I had an unfair problem with my credit score due to a b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I lost my Dad very suddenly in April and I wanted a plate that would commemorate him and my family. I found my perfect plates. Applied for the finance on Thursday evening and my plates were on my car... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario
  2. también en la categoría
  3. Institución financiera

Escrito por la empresa

Payl8r is an award-winning UK retail finance provider, recognised as Best Retail Finance Provider 2025 for innovation, accessibility, and responsible lending. Payl8r is authorised and regulated by the Financial Conduct Authority (FCA). We offer both first-line and second line finance. Our second-line offering supports customers who have been declined elsewhere, giving them access to structured, transparent repayment options designed to be fair and manageable. Payl8r supports both customers and merchants. Customers can access credit in a clear and straightforward way, while merchants benefit from increased conversion rates and reduced lost sales at checkout. We focus on inclusion,transparency and responsible lending,ensuring that access to finance supports both customer outcomes and sustainable business growth. Trusted by thousands of customers and hundreds of UK merchants,Payl8r provides simple, accessible and reliable finance at the point of purchase. Social Money Ltd t/a Payl8r. Credit is subject to creditworthiness and affordability. T&Cs apply.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(3290)

163 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Charging me for stn I sent back cos it…

Charging me for stn I sent back cos it was faulty madness of a company ain’t a getting a penny out of me for stn I don’t own

20 de octubre de 2025
Opinión espontánea
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Respuesta de Payl8r

Hi Dylam,
We've requested some more information to locate your account. Upon receipt, we'll contact you directly about this issue.
Kind regards,
Payl8r

Valorada con 5 estrellas sobre 5

They pervide a excellent service

They pervide a excellent service. They keep you informed about your payment. If your looking for a loan i recommend them 👌

8 de julio de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team

Valorada con 5 estrellas sobre 5

The timelyness of dealing with my…

The timelyness of dealing with my predicament, I suffered a card fraud and the customer service i received was excellent, the agent dealt with my predicament with care and understanding and helped me with no fuss. I would not hesitate in recommending your company. I thank you tremendously

13 de octubre de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning Leslie,,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Valorada con 5 estrellas sobre 5

Friendly

The team who spoke to me today were very helpful and friendly no complaints at all.

8 de octubre de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning Shaun,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Valorada con 5 estrellas sobre 5

Awsome company

Exelle t comunication staff very helpfull and very very polite highly reccommend

3 de octubre de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning Dave,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Valorada con 5 estrellas sobre 5

I used PayLater last year to split the…

I used PayLater last year to split the cost of something I bought, and I can honestly say they’ve been brilliant. Unlike other finance companies, they truly understand that every customer has a life with different financial situations, and they do everything they can to make payments easy and stress-free. Their support is understanding, flexible, and genuinely helpful. I’d highly recommend them to anyone looking for a smooth and fair way to manage payments as well as for anyome who feels anxious whem it comes to financials,
Want to give a shoutout to kellyanne, you are truly so helpful, understanding and quick to resolve any concerns or issues.

1 de octubre de 2025
Opinión espontánea
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Respuesta de Payl8r

Good morning Jem,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Valorada con 3 estrellas sobre 5

Disappointed

Two loans, no payments missed, both paid in full yet declined on a new order

21 de septiembre de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning Nicole,

Thank you for applying with Payl8r. I’m sorry to hear that the outcome wasn’t what you were hoping for.

As an FCA-regulated lender, we pride ourselves on being responsible and ethical in our decision-making. We’d be happy to look into this further for you — please feel free to call us on 0161 425 6363 (option 2 or 3) or email support@payl8r.com

Kind Regards
Payl8r Support team.

Valorada con 5 estrellas sobre 5

Thank you!

I thought I'd already paid for my boys cremation as my head was in bits when we were saying goodbye to him holding his paw, whilst he went to sleep, we had a card teader thrust under our faces, but then started receiving phone calls and emails a week later. I couldn't afford it so thank you, for making a hard time capable

4 de julio de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning John,

Thank you for taking the time to leave this wonderful feedback.

We are so glad to hear that your experience using Payl8r has been so great.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Valorada con 5 estrellas sobre 5

Very easy and uncomplicated procedure.

Very easy and uncomplicated procedure.

12 de septiembre de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good morning David,

Thank you for taking the time to leave this great feedback.

Please don't hesitate to reach out if you require any further assistance.

Kind Regards
Payl8r Support team

Valorada con 1 estrellas sobre 5

Payl8r Keeps Your Personal Data for 7 Years — Even Without a Loan


I would like to raise a concern regarding Payl8r’s handling of personal data and the inconsistency between its public-facing policies and its actual data retention practices.
During a recent attempt to apply for finance through Payl8r, I was asked to grant access to my bank account using open banking tools. The level of access required was highly intrusive, particularly at an early stage when no agreement had been finalised. Due to these concerns, I cancelled the application voluntarily and requested that my personal data be erased, in accordance with the UK GDPR.
However, Payl8r declined this request, stating that they are required to retain personal data for seven years, even for applications that were not completed or approved. They cited regulatory obligations under the FCA and the need to retain data for potential future complaints or audits.
What makes this especially concerning is that, in other communications and marketing material, Payl8r suggests that they do not retain or store customer data beyond what is strictly necessary for processing applications. This creates a significant inconsistency between what is stated publicly and what is practiced behind the scenes.
This means that even if you begin an application but never complete it—or even just attempt to purchase something via a retailer using Payl8r—your personal and financial data may be retained by the company for up to seven years, without any formal agreement being reached.
The public deserves clarity on what data is collected, how long it is kept, and under what legal basis. Data minimisation and transparency are core principles of the UK GDPR, and I did not feel these were upheld in my experience.
If you are considering using this service, be aware that the personal information you provide during the initial steps—however tentative—may be stored long-term, even if you change your mind and never become a customer.
I hope this review encourages greater transparency around data handling within the industry and prompts Payl8r to be more explicit about its long-term data practices.

5 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Hi KA. Thanks for your message. Data is processed in line in with GDPR and our legal and regulatory requirements. We are required to retain data for a certain period of time on applications, regardless of whether they are accepted, declined or abandoned. However, data is securely held and not used for any other purposes. Kind regards, Payl8r

Valorada con 5 estrellas sobre 5

Words do not describe how this company…

Words do not describe how this company is better than perfect

31 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good Afternoon Mike,

Thank you for your kind words.
Please do not hesitate in reaching back out to us if you need any further assistance at all.

All the best
Payl8r Support team.

Valorada con 4 estrellas sobre 5

Great Service

Used them a couple of times very straight forward and easy

27 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good Morning.

Thank you for taking your time in leaving this review.

Happy to hear that we have helped.

Please do not hesitate in reaching back out if you need any further assistance with anything else at all.

Payl8r Support team.

Valorada con 5 estrellas sobre 5

Professional throughout

After my misunderstanding regarding additional payments I spoke to a young lady Kellyanne who immediately explained the problem I thought I had and dealt with my account in a happy, honest and professional manner.
Many thanks again.
Tommy White

26 de agosto de 2025
Opinión espontánea
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Respuesta de Payl8r

Good Morning Tommy.

Thank you for taking your time in leaving this review.
It meant a lot to the agent associated,
Please do not hesitate in reaching back out if you need any further assistance with anything else at all.

Payl8r Support team.

Valorada con 1 estrellas sobre 5

Protect your business

Payl8r is a payment option my business has offered to clients since I have used a booking and client management profile called FACES. At the point of setting this option up Payl8r has managed to link a completely different company and this companies bank details to my profile. All the clients who were approved for the credit - their payments have gone to this other company’s account. When the issue was brought to my attention by a client who noticed on her credit agreement that I was not listed as the service provider and neither was my company name I have been chasing the booking platform and have had no resolution. I have not been paid. I even at one pint was told to contact my client so she can pay me directly. My understanding is that is is a huge GDPR breach, there is a lack of acknowledgement for the handling of my clients personal data as this third company has received confirmation of their approval instead of me and the FCA rules would indicate that these contracts are void. I have not been paid for my services. I have not been contacted by anyone from Payl8r despite FACES dealing with the issue. I will be contacting the ICO and I expect a full investigation.

20 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Hi Nela,

Thanks for your message. We understand that Faces has already been touch with you regarding these concerns.

Kind regards,

Payl8r

Valorada con 5 estrellas sobre 5

Professional and friendly communication

Luke Elliot was professional, friendly and very quick to respond. The service offered by Payl8r has been very straightforward, thus far. Thank you.

4 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

We really appreciate you taking the time to leave a review. Your feedback means a lot and helps others understand what we’re all about. Thank you!
Payl8r

Valorada con 5 estrellas sobre 5

Great experience

Great experience.
No problems at all.

2 de agosto de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Thanks for your great review! We're so pleased Payl8r worked well for you — we’re always here if you need us again.

Valorada con 4 estrellas sobre 5

Flexibility and simplicity of payment…

Flexibility and simplicity of payment method

25 de junio de 2025
Opinión espontánea
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Respuesta de Payl8r

Thanks for your review! We're so pleased Payl8r worked well for you — we’re always here if you need us again.
Payl8r

Valorada con 5 estrellas sobre 5

Smooth experience

26 de julio de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Hi Guinea
We’re really glad to hear you had a positive experience with Payl8r. If there’s ever anything else we can help with, feel free to reach out!
Payl8r

Valorada con 5 estrellas sobre 5

So easy to get credit

So easy to get credit

10 de mayo de 2025
Opinión espontánea
Logotipo de Payl8r

Respuesta de Payl8r

Good Afternoon Karen

Thank you for taking your time and leaving us this feedback,
Please do not hesitate in reaching back out if you need any further assistance with anything else in the meantime.
All the Best,
Payl8r Support team.

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