Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Ver más
La empresa ha respondido
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
La empresa ha respondido
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Información de contacto
Friar Lane 40, NG1 6DQ, Nottingham, Reino Unido
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Helpful Samantha from Payroll
Samantha from Payroll was very helpful providing promptly documents I needed and I am very grateful to her.
30 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Sam.
We’re very pleased to hear that Sam was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Abigail was great and answered all my…
Abigail was great and answered all my questions and supported in using the service. Always healthful when l call
30 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Abi.
We’re very pleased to hear that Abi was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Always available
Always available, very professional. No question is too small. Everything was explained very clearly and concise. Nothing was too much trouble. Felt very comfortable in asking any question no matter how small.
28 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Paypacket are excellent on customer…
Paypacket are excellent on customer service and support. As soon as I put in an enquiry it is done and confirmed by the end of the day. Today I asked for something it was done in under 2 hours. Thank you Keri you are a star 🌟
24 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
A trustworthy and reliable source
A trustworthy and reliable source. Kellie always provides prompt accurate reminders of payment process with a prompt and courteous acknowledgement of administrative forms.
24 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
The company used to do very well
The company used to do very well. I think they are slacking. You send emails and they are not answering. You call and leave messages to colleagues and nothing happens.
24 de marzo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for raising this — we appreciate you sharing your experience.
We understand how disruptive any delay or payroll issue can be, and we’re sorry for the frustration this caused. Our team worked to resolve this as quickly as possible once it was brought to our attention, and we’ve reviewed the circumstances so that similar issues can be avoided going forward.
If you ever have concerns in future, we encourage you to contact us directly so we can take immediate ownership and support you promptly.
Brilliant at listening to what I needed
Listened and understood my issues and gave me the evidence I needed to resolve them.
22 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Ms Kellie Holmes has always been…
Ms Kellie Holmes has always been professional, helpful, and supportive.
I really appreciate her consistent kindness and assistance .
20 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kellie always deliver professionally
Kellie always deliver professionally. She is so good with her office discretion.
16 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kerry Proud Love & All the Ladys that…
Kerry Proud Love & All the Ladys that have helped me over the lqst 4 monhs has been great they take the Time to explain all things
Im very Thankfull to the Team
John Michael oxoxox
But its been many dates & Time again great help
16 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kerry.
We’re very pleased to hear that Kerry was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
They are very good and they do things…
They are very good and they do things spot on time i will recommend them to others 👍
15 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Kerry was extremely helpful
Kerry was extremely helpful, she fixed an issue we had immediately.
Kerry is very knowledgable and professional.
15 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kerry.
We’re very pleased to hear that Kerry was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
A special mention to Kerry proudlove…
A special mention to Kerry proudlove who was excellent at dealing with my issue emailed back asap was very helpful and gave me great advice..
15 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kerry.
We’re very pleased to hear that Kerry was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kelly was a fantastic help and…
Kelly was a fantastic help and extremely pleasant
15 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kelly Homes provides truly 7-star…
Kelly Homes provides truly 7-star service. The pay packet is always accurate and on time, and their communication and support are outstanding. A consistently positive experience — the best by far. Highly recommended.
R-London
11 de diciembre de 2025
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Great communication and very user friendly
Friendly and great communication. Super for first time users.
13 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Communication is poor
Communication is poor. Not responding to emails and I always have to call to chase up.
13 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
I am very sorry to read about your experience, which is not in line with the minimum standards set out for our staff. I am unable to trace a record for you based on your Trustpilot username. I have sent you a request for more information so we can investigate this for you. I'd be very grateful if you could assist further by telling us the name on your account or the email address you have contacted us from.
They are very helpful and nothing is to…paypacket
They are very helpful and nothing is to much for the team always help
Me out the staff are great am ambassadors
And ms Keri Woods is a really great person nithing is to much trouble
10 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
My phone call sorted me out
My phone call sorted me out, thank you.
7 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
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