Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Ver más
La empresa ha respondido
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
La empresa ha respondido
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Información de contacto
Friar Lane 40, NG1 6DQ, Nottingham, Reino Unido
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I received an immediate response to my…
I received an immediate response to my query, thank you Keri 👍😄
27 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your lovely feedback! 😊
We’re so pleased to hear you received such a quick response, and we’ll be sure to pass your thanks on to Keri—she’ll really appreciate it 👍
If there’s ever anything else we can help with, please don’t hesitate to get in touch!
Excellent service
I have been using PayPacket for a number of years. They are exceptional in all aspects of their work. They will answer any queries which I may have very quickly. All staff I have had contact with are polite and very knowledgeable Also the costs involved are not just reasonable they are cheap. Thank you very much
23 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your fantastic review and for your continued support over the years!
We’re delighted to hear that you’ve had such a positive experience with PayPacket and that our team has consistently been able to support you quickly and effectively. It’s especially rewarding to know you find our staff polite, knowledgeable, and responsive—these are all values we take great pride in.
We also really appreciate your comments about our pricing. Providing a high-quality service that’s also great value is incredibly important to us, so it’s wonderful to know this has been your experience.
Thank you again for your kind words—they truly mean a lot to the whole team. If there’s ever anything we can help with, please don’t hesitate to get in touch! 😊
Paypacket have been excellent
Paypacket have been excellent. Always there to answer your calls and any questions I've had. They have made a stressful time far easier.
22 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a positive experience with PayPacket and that our team has been there to support you whenever needed. It means a lot to know we’ve been able to make a stressful time that little bit easier for you—that’s exactly what we aim to do.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. We really appreciate your feedback! 😊
Paypacket payroll
We usually deal with Kellie from Paypacket who is always helpful and responds quickly. We find Paypacket services efficient and trustworthy.
22 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your wonderful feedback!
We’re so pleased to hear that you’ve had such a positive experience with PayPacket and that Kellie has been consistently helpful and responsive. Delivering an efficient and trustworthy service is at the heart of what we do, so it’s great to know this has made a difference for you.
We’ll be sure to share your kind words with Kellie—she’ll be delighted! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. 😊
The team
The team, particularly Kellie is always very helpful and quick to reply.
22 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve had a great experience with the team, and especially with Kellie. Providing helpful, responsive support is something we really pride ourselves on, so it’s wonderful to know this has come through in your interactions.
We’ll be sure to pass your lovely comments on to Kellie—she’ll really appreciate it! If there’s ever anything more we can help with, please don’t hesitate to get in touch. 😊
Never have any problems and always…
Never have any problems and always there if you need them so would highly recommend
19 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi Shane,
Thank you so much for your kind words and for taking the time to leave a review!
We’re really pleased to hear that you’ve never had any problems and that our team has been there whenever you’ve needed support.
Your recommendation means a lot to us, and we’ll continue to do our very best to provide reliable service and support whenever you need it.
Thanks again for your support! 😊
Dumb Mum Support
I got in a right pickle with the form. Jas could not have done more or been more patient and helpful. I cannot thank her enough for the support that was readily available…..Well done Jas, you are a credit to the company.
18 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi there,
Thank you so much for taking the time to share your experience!
We’re really sorry to hear you had a tricky moment with the form, but we’re absolutely delighted that Jas was able to step in and support you when you needed it most. =
Your kind words about her patience and helpfulness mean a great deal, and we’ll be sure to pass on your lovely feedback—she’ll be over the moon!
It’s fantastic to hear that the support was readily available and made a difference. Thanks again for your review, and for recognising Jas—she truly is a credit to the team.
All the best,
The Team 😊
After a timesheet somehow went missing…
After a timesheet somehow went missing that i sent them from back in feb and only just realising that it hadn't been paid. Gail was very efficient at sorting this out for me.
Thank you very much Gail.
18 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi there,
Thank you for taking the time to leave a review!
We’re really sorry to hear about the missing timesheet, but we’re so glad it was picked up and sorted for you. It’s great to hear that Gail was able to step in and resolve everything quickly and efficiently.
We’ll make sure your kind thanks are passed on to her—she’ll really appreciate it!
If there’s ever anything else you need, we’re always here to help.
All the best,
The Team 😊
Huma has been a real pleasure to work…
Huma has been a real pleasure to work with. Great service and lovely person :)
15 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that Huma has been a pleasure to work with and that you’ve received such great service. We’ll be sure to pass on your kind words to her—it will mean a lot!
Thanks again for taking the time to leave a review, we really appreciate it 😊
All the best,
The Team
Professional and excellent service as…
Professional and excellent service as usual from Anna Desnos
15 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi there,
Thank you for your continued support and for taking the time to share your feedback!
We’re thrilled to hear that you’ve received professional and excellent service from Anna, especially as usual—that consistency is exactly what we strive for. We’ll be sure to pass on your kind words to her; she’ll really appreciate it.
Thanks again for your review!
All the best,
The Team 😊
Respuesta de Paypacket Ltd
Thank you for your kind words! We’re really pleased to hear you found our service polite and enjoyable. Providing a friendly and respectful experience is something we truly value, so it’s great to know we met your expectations. We appreciate your feedback and look forward to serving you again soon 😊
Respuesta de Paypacket Ltd
Thank you for your lovely feedback! We’re delighted to hear that you found our assistant friendly—creating a welcoming and positive experience is really important to us. We truly appreciate your support and hope to assist you again soon 😊
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kimberley.
We’re very pleased to hear that she was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Always helpful and cheerfull
Always helpful and cheerfull, very good customer service, would recommend
6 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
An error had occurred which wasn’t to…
An error had occurred which wasn’t to do with Paypacket but Camden, once Keri was given the right information in the guise of a letter the matter was rectified.
6 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Maggie has been wonderful with…
Maggie has been wonderful with assisting me over the last couple of years at paypacket. She is always there to help and always very supportive.
5 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Maggie.
We’re very pleased to hear that Maggie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Paypacket is an excellent service I would recommend them to anyone they are not perfect if they make error they are quick to take account and correct it
I am very please with the company especially with Kerri wood the super is please I do wish they promote her to manager soon when ever she is not around I get worried as once an error was made but when she had return from annul leave she quickly correct the error the other team had made tynis to all employees it’s a great service
5 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Samantha was extremely helpful…
Samantha was extremely helpful assisting me re a new employee and payroll information answer all my questions promptly and efficiently and forwarded all I requested 😊
30 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Sam.
We’re very pleased to hear that Sam was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Excellent service from Paypacket
Excellent service from Paypacket, always someone knowledgeable on the end of the phone and any queries or emails are always answered quickly, our contact Abigail has been fantastic.
30 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, and for mentioning Abigail.
We’re very pleased to hear that Abi was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Excellent service and quick response!
Excellent service and quick response!
30 de abril de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.