Pennyandsinclair Opiniones 

202
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Buying a house can, at the best of times, be a stressful time. We bought our house in Upper Rissington and the estate agent was Penny and Sinclair based in Burford. Jennifer McCann was the senior con... Ver más

Valorada con 5 estrellas sobre 5

I had a wonderful experience with this company. The team is very professional, friendly, and helpful. I am extremely happy with their service and very satisfied with my home (84 hugh Allen Crescent, O... Ver más

Valorada con 5 estrellas sobre 5

We are extremely happy with the property management services we have been receiving from Joanna and the team at Penny & Sinclair. The team is highly responsive, very proactive in keeping us updated on... Ver más

Valorada con 5 estrellas sobre 5

Joe Worsell has fantastic from start to finish, helpful, hosest, kind, and calm. Joe gave good advice without judgement or being pushy. We totally trusted him in our home and he was always extremely p... Ver más

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

202 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(202)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An outstanding team

An outstanding team! Georgia and Emily are absolutely brilliant – highly professional, exceptionally organized, and incredibly communicative.

4 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five gold stars earned by Joe at P & S

Five gold stars earned by Joe at P & S. for their professionalism and buoyant, cheerful and practical attitude. This came to profitable conclusion in amazingly quick and measured time. Turning my attention to a search for a replacement home, I was touched by the concern, advice and extra research by P & S , which further supported me, even though moving out of their area.

24 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Professional and polite team

Professional and polite team. Easily accessible by phone to discuss issues. Reliable.
I often can’t see my property advertised on air bnb despite searching. Properties should be visible on air bnb if they are advertised there by P&S.

21 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

intermediary agency apparently

intermediary agency and would not ever recommend

10 de mayo de 2023
Opinión espontánea
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Respuesta de Pennyandsinclair

We are saddened to read your review. Penny & Sinclair were not present or involved with the event and are not responsible for any actions of a third party.

Valorada con 5 estrellas sobre 5

Beautiful Jericho Flat

Perfect location, cozy and nicely maintained apartment, well stocked kitchen, wonderful and responsive landlords. All and all an experience we wish we could replicate every year.

17 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sean was an absolute super star in…

Sean was an absolute super star in selling our property, I cannot recommend Penny and Sinclair enough. He was great with dealing with us and with the buyer and it all went very smoothly and everyone was happy with the outcome. A true professional.

12 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Landlords avoid if you want client service

Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.

5 de abril de 2023
Opinión espontánea
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Respuesta de Pennyandsinclair

We are sorry to see your review and understand the issues raised are now being handled by Director of the business.

Whilst we acknowledge and apologise that the amount of property visits was lower than expected, your review suggests we did not meet our professional and legal obligations, which is not the case. It is not standard practice to re-reference a tenant at the point of renewal. In this case the tenant had been paying on time for the last three years. It is not legal requirement to increase the deposit in line with rent increases, A deposit of 5 weeks deposit is already held for the tenancy and based on the property visits carried out, there was no expectation that deposit deductions at the end of the tenancy would exceed the amount of deposit already registered. Draft contracts are always sent to landlords to approve before they are sent to the tenants, which gives the opportunity for any errors to be rectified, this happened on this occasion and the tenant received a correct document.

We take all feedback seriously and our Director of Lettings will be in touch to discuss all of these points in more detail with you.

We wish you well with any future tenancies”

Valorada con 4 estrellas sobre 5

Very good experience overall

Clear communication, out of hours support, flexibility on check in and check out, property clean and good quality.

Some more attention to detail before moving in would have made the experience more enjoyable (e.g. check that heating and lights are working). The cleaner who was scheduled to come did not come.

5 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Both properties exceeded expectations

Both properties exceeded expectations. The self-check-in process was easy and efficient. Properties were beautifully decorated and offered comfortable space for our large group of guests.
Georgia & Emily were very accommodating and always responsive to our queries and needs. We would definitely use Penny & Sinclair again for our stays in Oxford!

5 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience

I had the best experience working with Joe Worsell for the sale of our property in Oxford. He was very caring, engaged, and considerate from the beginning to the end. He gave very good advice and useful information. A five-star experience.

8 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, efficient, courteous

We have just exchanged on the sale of our house at OX2 9RF.
Like many house sellers, we went into this process with a very cynical view of estate agents. We were expecting the worst and to have to continually chase and cajole during the process.
Immediately upon meeting the manager of the Summertown branch of Penny Sinclair we felt assured - by his knowledge, frankness and openness about the selling process. All of this chimed with our practical experiences and real life. He made us a number of promises on signing. He kept every single one. Our house was on the market with a professional brochure and impressive web-presence within days. We had a full price offer (on which we have just exchanged) within a couple of weeks (our second visit). His team were well briefed and carried on the professional approach which he had conveyed to us.
We are incredibly grateful for his deft and empathetic handling of our buyers (and of us!) during what has been a stressful and intense period.
We will not hesitate to recommend Penny Sinclair.

2 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying a property in Oxford

While searching for a property to buy in Oxford we had experience dealing with several local estate agents and Joe from Penny&Sinclair stood out thanks to his pleasant and attentive attitude to us as buyers. Joe tried to understand what our requirements are and offered multiple properties that could suit us. This strategy clearly benefits both buyers and sellers and so I would warmly recommend P&S to anyone selling or buying a property in Oxford.

16 de enero de 2023
Opinión espontánea
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Respuesta de Pennyandsinclair

Thank you for this great review. We are really pleased you have been happy with the service, and we really appreciate you taking the time to share your feedback.

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