Peoples Jewellers Opiniones 

We had Jessica as a customer service rep at Peoples at Mic Mac Mall. She was fair, honest and a pleasure to deal with. I couldn’t be happier with the service she provided. Thanks from Susan & Mike from Cape Breton ;) highly recommended. 🤩

My wife and I bought few jewellery last month, costed almost or little over 2000 cad.As they did not have some of the items, we asked them to ship to our home. After waiting almost two weeks, I got an email, mentioning that it was delivered and pick it up from my own home address, which I never received.
I called the store several times, and the associate asked to call customer care, according to her that she cannot track nor access my order, surprisingly. But at the store they had all of their access till they sell it to me.
Later, spoke to the customer care and it was not easy at all to talk them right away, first had to pass the AI helper and eventually got the chance to text to a human (as I think, but not sure). And they informed that my parcel is at UPS access point and get there to collect it.
At the purchase, I ask specifically to deliver it to my home.I got a email mentioning my own home as the pick up point. And more over with the worst customer service..I strongly believe that nobody should buy from these guys. I bought all these jewellery for an occasion. I did not get them on time because of their misleading email and worst after service. This was our go to spot for jewellery in past but not any more...and if anyone wants to ruin their special occasions go with them...otherwise avoid them by all means.

Everything from the quality of my gold bracelet to the service for repairs, incorrect email notifications, this company is sadly lacking. I would NEVER buy from the again.

Terrible customer service. I bought my granddaughter a Vera Wang bracelet on the website. The first day she wore it broke. I took the bracelet in to get fixed and they said about 1" was missing from the bracelet. The store sent it in to get it fixed and I received notice from store that they did not have a part to fix it and could only Sauder it. If they just sauder it the bracelet would not fit anyone. I was more than happy to pay for the repair. But was told to buy another bracelet. How can a company sell something and don't have parts to fix it. My husband ended up fixing it.

Emma,at Cornwall People’s,helped us so much!lt was a great experience!We told her what we were looking for and she brought out exactly what we wanted!It was so enjoyable and efficient!Thank you so much Emma

I spent a large amount on a men’s watch for Christmas. The Salesperson had informed me if the watch was too big to bring it to get it sized down. Once we got there we were informed that they don’t do that and sent me to a watch repair shop. I feel that at the price we pay at your store you should cover the cost if you’re not able to do so.

Terrible experience. Made my order successfully, had plans in motions and expectations made only to receive an email stating it's been cancelled as they can't fulfil my order. Yet they approved my order.. Only after they notified me of it being cancelled did they update their website, fairly quickly I may add.

Their reply was a few other options (Notably higher price tags) which nothing seemed right, obviously or we would have chosen another. An engagement ring isn't a simple decision made through a back-up option.. Ruined my new years and trust in ordering from them.

⭐ 1 Star – Shockingly Poor Customer Service

If customer service were measured as a warning sign, the Peoples Jewellers at Pickering Town Centre would be a case study in how not to treat customers.

From the moment I interacted with the staff, the experience was marked by dismissiveness, rudeness, and a complete lack of professionalism. Questions were met with irritation rather than assistance, and concerns were treated as inconveniences instead of legitimate issues deserving attention. There was no effort to listen, clarify, or resolve anything—only an attitude that made it very clear that customer satisfaction is not a priority at this location.

What makes this especially disappointing is that Peoples Jewellers sells items tied to important life moments—engagements, anniversaries, and milestones. One would reasonably expect care, patience, and respect. Instead, the service felt cold, transactional, and outright hostile, as if customers should feel grateful just for being acknowledged.

There was no accountability, no empathy, and no attempt to recover the situation. The overall impression was of a store operating on the assumption that customers have no better options and therefore don’t deserve basic courtesy.

I strongly advise anyone considering a purchase here to go elsewhere. There are many jewelry retailers who understand that trust, professionalism, and respect are essential—this location is not one of them. Save yourself the frustration and disappointment.

This was my experience about 10 years ago and I haven’t been back. I know it’s been a decade but this ring was special, just like any ring anyone receives. I gave them one star because the ring itself was absolutely beautiful..
My ex bought it for me as a promise ring and it was stunning! It was a gold band with green and blue opal and two strings of small diamonds on the outside of the opal. I can’t remember the exact series of unfortunate events but it seemed like everything that could have possibly went wrong, went wrong from selling us a useless warranty and gaslighting us, to giving us a completely different ring back. I took my ring in to get cleaned and they gave it back with missing diamonds and then told us there’s nothing they could do about it and broke their word. I believe I recieved the wrong size that was ordered as well, the list goes on really, it was unbelievable. I could tell that the ring was difficult for them but they became almost scammy with their “warranty” even when they were the cause and they tried to just not say anything when I came to pick it up like it wasn’t missing 3 diamonds. They ran it through the machine I bet and it took the diamonds. I wonder what their sludge looks like..the whole experience was shocking, really. Eventually, one of the bigger main opal pieces fell out…. It was only two months until our wedding and on that day I packed my stuff and I walked out the door and I never went back. NOT because of the ring. We had issues and I was scared and as I sat on the toilet and looked at this shitty ring, and now noticing the missing opal, that was the sign I needed. And that was it. The biggest mistake I ever made. Now he is happily married with child and wife in a beautiful home and I live in my mom’s basement. There is something so special about recieving a ring, and I think we can all agree that they hold a lot of power. The aweful experience I had with People’s Jewerly, it was one thing after the other, just disappointment after disappointment. The ladies working were all kind but it seemed like nobody knew what was going on. I honestly felt like something was going on behind the scenes, a cover up or something perhaps? and if you wanna know what I realllly think that it’s not even the original ring that was gifted to me. Again this was gosh, 10 years ago now but I still put the ring on in hopes that it’ll make me feel better but it really doesn’t. I’m not saying they are responsible for any of my life choices but it makes a good story. This was at peoples jewellers in the village green mall in Vernon bc

Terrible customer service. Terrible product. Ordered a gold necklace with a small pendant for my wife and the necklace part is so short. Its the size of a large bracelet not necklace.
Oh and their AI locations says i need to drive 170km to return it to a store.
Last time I trust people's jewelry.

I had a wonderful shopping experience at the Rideau Centre Peoples.Thank you, Avid for that. The other staff there were good as well with customer service and overall shipping experience, unlike the peoples store at Bayshore mall. The shopping experience at Bay shore mall store of peoples had been bad. Not only shopping experience,I guess working there could be difficult too. Because while I was there for a return, I could see the rude behavior of a staff towards another one at the cash

My daughter Amy & I were treated so very respectfully yesterday by Linda at the Bower Mall Peoples Jewellers while buying a diamond ring. Linda was very patient, kind and explained every detail so well!! She was an all around wonderful person to deal with!! Thank you Linda!!!
Amy & Patti

There is no customer service properly after getting the order they won't give us a proper response until they get the order they will give us a call several times after getting the product no response from the customer service if there is any complaint they won't take return they will charge you for everything

About a product and before ordering I asked to the customer service is that a big bone or small one they said me everything it is a big one everybody can use after when I received the product it is too small for my hand it is very small when I ask for the return get me a good big size they are asking me to pay access amount and this no response from the customer service please do not order this things from this people

the worst stroe you can deal with, junk material, bad customer service.

Gina at the Yorkdale location has exemplified the essence of customer service she gracefully assisted in removing links from my mums watch thank you Octavius and Gina.

Maryam was very helpful and a sweet lady! I had a great experience in this store and found what I was looking for right away with her help!

I bought a ring and got the delivery date. Peoples let the transaction on my credit card expire and then never sent the ring let alone meet the delivery date, which was 3 weeks after the order.

After the delivery date came and went; they refused to cancel it, or escalate it to a supervisor, or give me any satisfactory customer service, I had to have their authorization stopped through my credit card.

I asked them on three separate occasions to help me with my order and they never followed through with getting me in touch with a supervisor or provide answers to any of my questions...such as how does your company do business this way? The fake positivity that their help desk agents displayed did not help at all.

TLDR; Peoples couldn't fulfill order on time, or tell me when it would arrive, or cancel my order, or provide any answers or any accountability, so I cancelled the order on my end rather then give them carte blanche to re-charge my card whenever they felt like shipping the item.

My partner bought me a ring for Christmas from this company. I wore it for just 1 month before the entire gem and prongs fell off. This should not have happened and as a “quality” ring, it shouldn't just break like it had.
He purchased the lifetime protection plan that states either fixed repair or total replacement. We first brought it into the brockville location and were told by an employee that the ring would be sent to be repaired and they’d call us when it was ready. After a little over a month we were called saying it was ready for pickup. I went in without my partner to pick it up and when I arrived after driving almost an hour… the employees pulled the ring out and said oh this is weird the ring is still broken. So I called my partner and he talked to them about how to resolve this. They said they could not repair it because the whole gem was missing which was very clear when we originally dropped it off. We were then informed the days the manager would be in to speak with them and resolve the issues. So we drove back another day. I told my partner I was staying in the car as I just wanted that same ring back I didn’t want to speak to anyone. The manager had him call me in to try on different rings. I tried on different rings out of the small assortment they had and any ones I was okay with they told me we’d have to pay extra because they were priced at a higher value than my ring. I was almost in tears and said I didn’t want to decide on a new ring and that I just want my replacement ring.
After having been in the store twice now and talking to support online and in store we discussed details further to ensure EVERY single person was on the same page about getting this done and dealt with. A support person online called the store and told us 100% we were going to get it fixed this time so we then drove again to drop it off. We just received another call after over a month saying that the ring has not been fixed…. Surprise! We said we just want our refund because at this point we’ve spent money in gas, money for the lifetime protection plan which was not honoured, given the run around about something that could be so simple and we spent several months dealing with the store and support than the one month I got to have this ring on my finger. I won’t ever be dealing with this company again and am extremely disappointed that a corporation as big as People’s is they can’t even communicate clearly and in a timely manner to the people trusting and investing in their jewelry. And to top this whole business off we have to drive back to the store location just to have the refund processed. RIDICULOUS.

After purchasing a lifetime warranty on my diamond band, the store (St Laurent location) are unable to find the purchase in their outdated system. (Even though I have the printed paper work). When chatting with Peoples info online as they suggested they will not assist me as my husband purchased this ring. Terrible store, terrible service. Do NOT BUY HERE

5:30PM, Sunday Aug 3, 2025
Bayshore Shopping Mall, Ottawa, Ontario

My wife and I were shopping for earrings for our daughter. The Asian saleswoman was showing us earrings on the web page and our eyes glanced at one that was listed as being at $110.49 (on sale).

Her counterpart Asian salesman said, "Come show them earrings from this rack. So she brought us over to that rack.

We found the earrings we wanted on the rack.

She put the asset tag number into the computer (20604394) which was entirely wrong (20456301 is the correct number). Note 20604394 on Aug 3, showed a pendant. But today Aug 5, it comes up empty.

So the woman knew the tag was incorrect. So she should have checked the website to get the correct price. Maybe she did. I don't know. But what I do know is that at the checkout, the price was almost double! (Around $244!)

We were about to pay, but I felt a hesitation. Was this really the price? Had I not seen a much lower price on the website?

Then I double-checked and sure enough, it was $110.49 plus tax. So I inquired.

Normally, you would expect the salesperson to immediately say there was a mistake. And she will correct it. And this is where I find the problem. No, instead, she said, it was because these were not the same earrings. I find this very hard to believe.

In fact, I checked the entire People Jewellers website and I did not find any other earrings that looked like that. They are the only ones.

What did this woman do? What asset number did she use to charge us? Should she not have asked someone what the problem was? Why tell us what appear to be an "abject lie" that these are not the same earrings?

Note to Peoples Jewellers! I have a picture of the earrings, and the incorrect asset tag and would be happy to show them to you! You can contact me at concernedcitizen at mailernet dot work and I will send them to you!

1. On their website, there were no other earrings like that.

2. Three times she had put in the asset (tag) number into the computer, in front of us, in the show room floor, and every time it came up as a "pendant" and not "earring".

3. Why was she easily willing to charge us almost double but she never once said "I made a mistake" or "the earrings are mislabelled"?

Trust level. 0.

Will definitely not be returning to that store!!!!

Buyer beware!!!!!