Peoplespartnership Opiniones 

Respuesta de Peoplespartnership

6 jun 2025

Hello Ben

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Beth

The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

5 jun 2025

Hello Andrew

We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.

Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks for your patience.

Beth

The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

16 may 2025

Hi Matt

Thanks for your feedback around your transferal experience. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferal process, and we always respect your decision to leave us.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.

Due to new legislation introduced in 2021, we’re required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required. We pride ourselves in protecting our members’ pension savings, although this can mean things take a little longer to progress.

Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks again for your feedback

Kind regards

Ben

The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

12 may 2025

Hi E Dalton

Thank you very much for your kind words. All our staff strives to deliver the best service for all our members, so it’s really nice to receive such positive feedback.

Kind regards

Ben

The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

7 may 2025

Dear Cyril

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Maheen who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Guiseppe
The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

6 may 2025

Hello Dave

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Taliah

The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

28 abr 2025

Dear Jon

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Jessica T and Ellie M who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Guiseppe
The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

24 abr 2025

Dear Rebecca


Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Estelle who helped you out. We’re sure they’d be delighted to hear it.


Kind regards


Beth


The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

24 abr 2025

Dear Andy


Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Kirstie who helped you out. We’re sure they’d be delighted to hear it.


Kind regards


Beth


The People’s Pension, provided by People’s Partnership

Respuesta de Peoplespartnership

10 abr 2025

Hi George

Thanks for your very kind words. We pride ourselves in having knowledgeable colleagues who are on hand to assist with any query you might have. We aim to reply to your email within 3 working days, and will let you know if there's anything else we need from you.

Kind regards

Dan

The People's Pension, provided by People's Partnership