Pepe Garden Furniture Opiniones 

501
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We bought our first Pepe garden table and chairs about 25 years ago and they are still going strong - despite being left outside in Scottish weather. We returned recently to buy anther 2 chairs and ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It is very comfortable and long lasting furniture. All staff very helpful including the delivery company. Easy to assemble and helpful advice for maintenance.

Valorada con 5 estrellas sobre 5

Ordered our cushions for our Elli chairs whilst at Hampton Court Palace Flower Festival, we were helped greatly by Carmen, easy to order, delivered in perfect packaging when promised. We have bought m... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Prompt delivery & good customer service when we purchased a replacement canopy for our Lilli swing seat. Only minor quibble is that the new mesh canopies don't keep the sun off as much as the old vers... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para jardín
  2. Tienda de muebles de exterior

Sobre Pepe Garden Furniture

Escrito por la empresa

We are a British family owned company, established in 1988, since when we have evolved as designers, manufacturers and direct retailers of our range of quality wooden garden furniture. Our established and well received range of wooden garden furniture includes two and three seat garden swings (or hammocks), garden chairs (including rocking chairs), benches and other seating, along with sunbeds and recliners, plus tables and chairs sets.

For over thirty five years we have appeared at the major gardening exhibitions, of which the Chelsea Flower Show is the highlight. In all we attend some thirty shows a year making nearly one hundred show days. Our direct retail model, reduces costs in the supply chain, enabling us to provide our high quality garden furniture at an affordable price. Pepe Garden products are available directly from us at shows, through our showroom, or through this website.

Nearly thirty per cent of orders are repeat orders to existing customers adding to their range, or recommendations from friends and family. We are now beginning to receive second generation orders from purchasers who enjoyed our swings and other pieces as children themselves. See also some testimonials from happy customers. As well as our many family customers, we are favoured suppliers to major care home groups including BUPA and Four Seasons. We regularly supply public bodies including the National Trust, the Ministry of Defence, British Waterways and the NHS. If you would like to set up a trade account, for online ordering in a B2B environment please see our Trade Accounts page.

Most recently, in early 2020, we have moved to South Devon, where we have now opened a dedicated showroom, alongside our new warehouse and office space. You are welcome to visit us throughout the year.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

501 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(501)

15 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The stools were as described and solid

The stools were as described and solid. However I was surprised that some cut edges were splintered and similarity some of the drilled holes. I did comment about this but to date have received only an acknowledgment of my enquiry?

21 de noviembre de 2024
Logotipo de Pepe  Garden Furniture

Respuesta de Pepe Garden Furniture

Thank you Paul, I will have this looked into for you.

Valorada con 5 estrellas sobre 5

Very friendly and efficient customer…

Very friendly and efficient customer service given by Joe and his colleague. The bench looks very sturdy and sits nicely in our village churchyard. A company I would recommend.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Pepe Garden Furniture

Thank you Jenny, We are delighted to have supplied you with the Erica bench.

Valorada con 4 estrellas sobre 5

Our garden table cover is well made and…

Our garden table cover is well made and seems robust. We will have a better idea of how well it has protected our Pepe table from all the rain and strong winds we get here, at the end of winter.
Delivery did take rather a long time but was probably worth the wait.

1 de noviembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Joanna, I am sure your table cover will keep your table clean and dry.

Valorada con 3 estrellas sobre 5

Standards and ability dropping

Until a year ago I would have undoubtedly given a 5 star review. When we bought our table and 6 chairs about a dozen years ago everything about the products and the process was exemplary.
Unfortunately, one of the table top boards has succumbed to rot and so we contacted the company to request a replacement. Initially we were told that a replacement board would be ordered from where they are now manufactured but it would take a few months.
We dutifully waited and then contacted them again to be told that the additional board had not been delivered but that it would be looked into. After another wait we again contacted them to be told that they cannot supply a replacement board but that I could have a piece that I could cut and shape to fit.
It seems a shame that a company which once prided itself on the quality and standard of its products is now unable to even shape a plank of wood.

***** Date approximate as it covered a period of several months *****

8 de julio de 2024
Opinión espontánea
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Respuesta de Pepe Garden Furniture

Thank you Geoffrey, I do believe that your the team have been leasing with you and this is now being sorted.

Valorada con 5 estrellas sobre 5

Item was dispatched swiftly

Item was dispatched swiftly, well packaged and exactly as advertised. Thoroughly recommend.

14 de octubre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Paul, your kind words are everything to the team.

Valorada con 5 estrellas sobre 5

Pepe garden furniture is an excellent product

Pepe garden furniture is a very good product, we have had our table and chairs for nearly 20 years.

1 de octubre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Jenny, we are delighted to hear that your table and chairs are looking fantastic.

Valorada con 5 estrellas sobre 5

Superb all round

Superb all round. My swing seat is really well made and excellent quality. It is very comfortable and a great addition to my garden. My friend has had the same product for over 10 years and it still looks really good..
The customer service I received was exemplary. I had a change of mind on the colour of cushions I had chosen and the company were brilliant, exchanging the items immediately.
I cannot recommend this company highly enough.

1 de octubre de 2024
Opinión espontánea
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Respuesta de Pepe Garden Furniture

Thank you Suzanne, We are delighted that you have your new swing and the desired colour cushion.

Valorada con 5 estrellas sobre 5

Joe has great customer service and made…

Joe has great customer service and made it very easy to order my Lilly 2 seat swing chair. It arrived as scheduled with the oil and fixtures. Plan to install to my pergola when the weather improves.

20 de septiembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Silpa, Joe is delighted with your kind words.

Valorada con 5 estrellas sobre 5

Great seat

Well made and easy to put together, Pepe even included a screwdriver bit for the Torq screws they used, brilliant

6 de septiembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you so much for your kind words.

Valorada con 5 estrellas sobre 5

Great products and customer service

Just bought our second rocking bench as we’ve moved to a house with a bigger garden. Fantastic product and great service from Pepe who were very helpful over timing of the delivery.

10 de septiembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you for your kind words, we are delighted that you now have your new rocking bench.

Valorada con 4 estrellas sobre 5

Good product

The wood preserver came well packed. My only complaint is the postage cost of £7.50 for 2.5 L, whereas an email from the chat had stated £5.50

5 de septiembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Melanie, The protector is excellent, sorry for quoting wrong freight charge but it goes by weight.

Valorada con 5 estrellas sobre 5

Prompt delivery

Prompt delivery, easy to assemble, looks great.

3 de septiembre de 2024
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Respuesta de Pepe Garden Furniture

Thank you Fran, So pleased everything looks great.

Valorada con 1 estrellas sobre 5

Terrible service we ordered covers for…

Terrible service we ordered covers for our chairs after 4 weeks with no correspondence phoned, told they could be up to 6 weeks (got our money obviously) chased again after 6 weeks told to phone the warehouse they informed us they had never been ordered by the office took another 2 weeks no compensation or even an apology from the office .. didn’t care

19 de agosto de 2024
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Respuesta de Pepe Garden Furniture

Thank you Kevin, I will apologise again for the problems caused to you, as explained at the time the order was lost by the cover manufacturers, they did act very promptly when the error was discovered. It was as explained out of our control.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, great products (High quality and durable).

8 de agosto de 2024
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Respuesta de Pepe Garden Furniture

Thank you Mark. Your kind words mean everything to the team.

Valorada con 5 estrellas sobre 5

Great service

Great service, quick and reliable.
Thanks

12 de agosto de 2024
Logotipo de Pepe  Garden Furniture

Respuesta de Pepe Garden Furniture

Thank you Julia, your kind words mean everything to the team.

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