Pepe Garden Furniture Opiniones 

501
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We bought our first Pepe garden table and chairs about 25 years ago and they are still going strong - despite being left outside in Scottish weather. We returned recently to buy anther 2 chairs and ag... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It is very comfortable and long lasting furniture. All staff very helpful including the delivery company. Easy to assemble and helpful advice for maintenance.

Valorada con 5 estrellas sobre 5

Ordered our cushions for our Elli chairs whilst at Hampton Court Palace Flower Festival, we were helped greatly by Carmen, easy to order, delivered in perfect packaging when promised. We have bought m... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Prompt delivery & good customer service when we purchased a replacement canopy for our Lilli swing seat. Only minor quibble is that the new mesh canopies don't keep the sun off as much as the old vers... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para jardín
  2. Tienda de muebles de exterior

Sobre Pepe Garden Furniture

Escrito por la empresa

We are a British family owned company, established in 1988, since when we have evolved as designers, manufacturers and direct retailers of our range of quality wooden garden furniture. Our established and well received range of wooden garden furniture includes two and three seat garden swings (or hammocks), garden chairs (including rocking chairs), benches and other seating, along with sunbeds and recliners, plus tables and chairs sets.

For over thirty five years we have appeared at the major gardening exhibitions, of which the Chelsea Flower Show is the highlight. In all we attend some thirty shows a year making nearly one hundred show days. Our direct retail model, reduces costs in the supply chain, enabling us to provide our high quality garden furniture at an affordable price. Pepe Garden products are available directly from us at shows, through our showroom, or through this website.

Nearly thirty per cent of orders are repeat orders to existing customers adding to their range, or recommendations from friends and family. We are now beginning to receive second generation orders from purchasers who enjoyed our swings and other pieces as children themselves. See also some testimonials from happy customers. As well as our many family customers, we are favoured suppliers to major care home groups including BUPA and Four Seasons. We regularly supply public bodies including the National Trust, the Ministry of Defence, British Waterways and the NHS. If you would like to set up a trade account, for online ordering in a B2B environment please see our Trade Accounts page.

Most recently, in early 2020, we have moved to South Devon, where we have now opened a dedicated showroom, alongside our new warehouse and office space. You are welcome to visit us throughout the year.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

501 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(501)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, prompt delivery and a lovely swing seat. Easy to assemble with clear instructions. Thank you

8 de agosto de 2024
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Respuesta de Pepe Garden Furniture

Thank you Sarah, We hope you are going to spend many years enjoying your swing.

Valorada con 5 estrellas sobre 5

Good product and exactly as described

Good product and exactly as described. Arrived promptly and given clear and accurate updates about the items (seat cover and cushion) which were to arrive separately.

8 de agosto de 2024
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Respuesta de Pepe Garden Furniture

Thank you so much for your 5 star review, it means everything to the team.

Valorada con 5 estrellas sobre 5

Furtiture oil

The furtiture oil has kept our rocker in tip top condition since we bought it from Pepe summer (June) 2017.

30 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Anthony, The protector does do an excellent job.

Valorada con 5 estrellas sobre 5

Good quality

Good quality, sturdy and fit for purpose. Delivery on time and very well protected. Varnish product enclosed with clear instructions.

15 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Lynda, your kind words mean everything to the team.

Valorada con 2 estrellas sobre 5

The two seater swing chair

The overall ordering, communication, administration was pleasant informative and helpful. The product ordered was exactly what was ordered and was sent efficiently. Though the delivery was hazardous. Arriving half an hour before scheduled time in the early morning meant I was not dressed. The delivery arrived on a crate and left on the pavement outside the garden gate obstructing the paving. The angle of the components was leaning towards a parked vehicle at the side of the pavement, thus necessitating immediate unpacking as children, prams etc were passing on the school morning run without sufficient space and worry of the assembled tumbling. It may not have done so as that was how it was packed but not how it seemed. Also the pallet was then to be disposed of, which was not a foreseen issue. My second comment is related to the new chair in comparison to the old on. Having built the chair the angle of the seat with the new chain was not right for comfortable sitting and the foot rest angled downwards. I have delayed my comments until I measured the new chair seat with the older similar model to find the chains for the back seat were three links longer than the new one. Now, having replaced the new chain with the old one the seat angle is perfect. This may be owing to changes in the chain sent or to some instruction that could not be followed

10 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you for your kind words describing how excellent our service is, we take great pride, We will apologise on behalf of the couriers for their lack of help, but alas out of our control. The chains can be altered to suit the angle that you are most comfortable in. We do hope that you are now enjoying your swing.

Valorada con 5 estrellas sobre 5

Replacement beam for an Terrassi Swing

Responded immediately to my email (looking for a replacement beam for my Terrassi swing). After an exchange of a couple of emails the repacement arrived 3 days later.

25 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you David, We are delighted to have got you replacement beam sorted for you, now you can enjoy some more time on your swing.

Valorada con 4 estrellas sobre 5

Terassi swing seat, canopy, extension back seat and cushion

From ordering to delivery very fast. Pallet firm very helpful and efficient. Better assembly instructions would be beneficial. No response from Pepe about delivery charge which quite frankly when you’re spending that much money should not be added as with most other companies.

17 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Carol, There is a full video on our website showing exactly how to assemble each piece of furniture, I apologise if you were not advised of this, The freight is heavily subsidised by Pepe in order to keep the cost down.

Valorada con 5 estrellas sobre 5

Sunbed

Ordered Rowena double sunbed for my daughter’s 40 th, over the phone as couldn’t complete on line . Spoke to a very helpful staff member who helped me complete purchase. Delighted with sunbed which arrived when planned . I have had my sunbed for 5 yrs it is so comfortable especially when your back is aching. I love it.

5 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you so much for your kind words, we are delighted that your daughter is now to loving her Rowena.

Valorada con 5 estrellas sobre 5

A great product.

A great product and backed by a great company.
I had one small issue but this was resolved with a replacement part with me inside 36 hours
Okay so the chairs you build yourself but that's the wonderful part. You've put something of yourself into the product. Very easy to assemble just watch the YouTube video.
You end up with something that will last you years.

4 de julio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Andrew, Your kind words mean everything to the team.

Valorada con 5 estrellas sobre 5

Item arrived quickly...customer service…

Item arrived quickly...customer service great...had my swing seats many years being able to replace the canopy and cushions make them look like new. Great quality all round....highly recommended.

27 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Jims mum, It is wonderful to hear that your swing is like new again.

Valorada con 5 estrellas sobre 5

I have used the furniture protector for…

I have used the furniture protector for at least 20years now and it always makes the furniture look like new again. It is excellent for my pepe circular table and chairs.
Just disappointed that the tin has now changed to a bottle size opening. That means I'll have to find a separate container to pour the oil into and wastage will obviously occur.

27 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Sharon, We are so pleased that the protector is doing its job perfectly, We had to change the tins as the couriers were damaging so many.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, new covers for our garden seating - Table and chairs must be 10 or more years old.

26 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Roger, I hope you are now enjoying your new covers.

Valorada con 5 estrellas sobre 5

Good old fashioned excellent service

Answered questions promptly prior to ordering, prompt delivery, easy to assemble item and good quality. Excellent service from courier as well in terms of delivery….difficult access but he found a way willingly with a smile and good humour. Absolutely delighted with my swing seat.

20 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Val, I aim sure you will enjoy many years on your swing.

Valorada con 5 estrellas sobre 5

Excellence

The entire purchase process, delivery and post sales service were a pleasure. Pepe genuinely understand what customer service means and their products are high quality.

18 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you so much Gary, Your kind words mean everything to the team.

Valorada con 5 estrellas sobre 5

Excellent, quality product

The Rowena recliner is a lovely product, I'm absolutely thrilled with it. Having bought the Lilli swing seat 20 years ago (and still going strong outside in all weathers), I am confident of the value for money too. For information, it took me a good hour to put it together with a cordless automatic drill.

29 de mayo de 2024
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Respuesta de Pepe Garden Furniture

Thank you Helen, Your 5 star review and kind words mean everything to the team, I am Sure you are going to love your Rowena, it is just the most comfortable chair ever.

Valorada con 5 estrellas sobre 5

Great quality outdoor furniture

Great quality outdoor furniture.

We have bought a swinging chair from Pepe several years ago, which is still going strong. Accordingly, we looked to them to buy an outdoor table and chairs.

Great product. Very well manufactured.

4 de junio de 2024
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Respuesta de Pepe Garden Furniture

Thank you Michael, I do hope you have some great times with your new table and chairs.

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