Personal Alarms from Age UK Trading Opiniones 

238
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Ver más

Valorada con 3 estrellas sobre 5

The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had my personal alarm for about 2 weeks when I had a blowout on my car. The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time a... Ver más

Valorada con 5 estrellas sobre 5

Easy to order pendant alarm on line and I didn’t need assistance it was all very straight forward. Installing the alarm after setting up the account was very easy with the system talking you through s... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de asistencia médica de emergencia
  2. Cabina para llamadas de emergencia
  3. Servicios de asistencia médica a domicilio
  4. Ayuda a domicilio
  5. Proveedor de equipos de asistencia para la movilidad
  6. Cuidado de personas mayores

Escrito por la empresa

Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(238)

238 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service . So glad we got one . Piece of mind

8 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Linda,
We're so glad to hear our customer service provided you with peace of mind. Thank you for your wonderful feedback!
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

very nice friendly staff

8 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Angela,
We are so happy to hear that our team made such a positive impression on you. We truly appreciate your kind words!
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

Only used when alarm gone off…

Only used when alarm gone off accidentally but always polite and helpful.

30 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Alexandra,
We're happy to hear that our team has been polite and helpful during your interactions with us. We appreciate your positive feedback!
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

Because I live in s barn with very…

Because I live in s barn with very thick walls mobile reception very bad. This alarm was able to receive a signal and I can connect through my mobile which I always carry with me. As yet have only used it for testing. Hope I never have to!

5 de febrero de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Elisabeth,
We're so glad to hear our alarm system is working well for you. It's reassuring to know you have that connection. We hope you never need it either, but we're here if you do. Thank you for your review.
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

Personal Alarm…

Very happy with all assistance from all concerned.

18 de enero de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi June,
We're so happy to hear that our team provided you with excellent assistance. Your positive feedback means a lot to us!
Kind regards,
Hilary

Valorada con 4 estrellas sobre 5

Personal alarm - a two - way process

My personal alarm is as requested ; and it turns out to be a very stylish wrist watch ! I received clear information about how the alarm process works . But unfortunately it arrived in a box which did not contain the equally important Key Safe . Which suggests that my personal circumstances - no family or keyholder friends - was not adequately understood/registered.

23 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Michael,
Thank you for sharing your recent experience. We are sorry to hear that there was a delay between the delivery of your alarm and your key safe order. I will feed this back to the relevant team.
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

The service I received after I used my…

The service I received after I used my alarm helped me to calm down and deal with situation.

19 de abril de 2026
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Respuesta de Personal Alarms from Age UK Trading

Dear Joy,

Thank you for sharing your experience: We're glad found reassurance in our service when needed.

Charlie

Valorada con 5 estrellas sobre 5

Delivery was rapid

Delivery was rapid, installation was straightforward, testing the line was incident free, and the pendant stood the shower test with flying colours - i.e. it was water proof!

5 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Dear Colin,

Thank you for sharing your positive experience! We look forward to providing continued support.

Charlie

Valorada con 5 estrellas sobre 5

Very easy to set up and use

Very easy to set up and use. Efficient service.
Gives some peace of mind to the wearer and family.

8 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Belinda,

Thank you for sharing your feedback - we're glad to hear our service provides peace of mind.

Charlie

Valorada con 5 estrellas sobre 5

Wonderful and helpful people to help…

Wonderful and helpful people to help set up and manage this excellent service. My Mum has this, it's fantastic peace of mind for us both. I certainly recommend them to everyone wanting "protection " for a vulnerable person.

21 de abril de 2026
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Respuesta de Personal Alarms from Age UK Trading

Dear Linda,

Thank you for sharing your experience! We're glad to hear you find peace of mind in our service. We look forward to providing continued support.

Charlie

Valorada con 5 estrellas sobre 5

Phone answered very quickly when I…

Phone answered very quickly when I checked my unit

24 de abril de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Mary,

We're glad to hear you feel reassured by our prompt response.

Charlie

Valorada con 5 estrellas sobre 5

Alarm was well tested out by you in 7…

Alarm was well tested out by you in 7 locations in and near home.Design of pendant good so that it doesn't go off accidentally.

8 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Sheila,

Thank you for the positive feedback on the design of the alarm!

Charlie

Valorada con 5 estrellas sobre 5

Excellent service

Easy to arrange, easy to install,
We have only used it twice and both of them was by accident when My Mum pressed the alarm by mistake, the company rang us within seconds, they were very understanding that it haf been pressed by accident, both times the caller was really polite and friendly to talk too, checking Mum was alright, the alarm when pressed is loud, Mum wad able ti speak to the caller from another room from where the device is installed with no issue, would highly reccomend, gives us the family piece of mind knowing if Mum is in the house by herself and anything was to happen there's help at hand to allert us

13 de octubre de 2025
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Respuesta de Personal Alarms from Age UK Trading

Hi Allison,

Thank you for sharing your experience. We're glad to hear you've found our service responsive and reassuring! We look forward to providing continued support.

Charlie

Valorada con 5 estrellas sobre 5

Help in an emergency

The answer from the call centre was very quick when I pressed the button on the pendant. The handler was efficient, and calm and her questions were to the point and searching. Whilst attempting to assess the situation, she was reassuring me. I felt that I had confident help and support. Thank you.

27 de mayo de 2026
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Respuesta de Personal Alarms from Age UK Trading

Dear Jane,

Thank you for sharing your experience. We're glad you've found our team efficient and reassuring. We look forward to providing continued support.

Charlie

Valorada con 5 estrellas sobre 5

great device…

This device does so much more than many others. in particular, it works anywhere . not tied to a base station .

7 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Dear Robert,

We're glad to hear your positive feedback on the 24/7 cover your alarm provides!

Charlie

Valorada con 4 estrellas sobre 5

I have been delighted with the service…

I have been delighted with the service you provide with the alarm. There is always a person who answers the alarm. I did have to use it after a fall, and my neighbours were with me in no time, and the emergency services arrived ten minutes later.
I have knocked off a star because of the design of the wrist alarm which comes undone unless I use a rubber band to hold the strap in place.

7 de julio de 2026
Logotipo de Personal Alarms from Age UK Trading

Respuesta de Personal Alarms from Age UK Trading

Hi Gill,
We are so pleased to hear our alarm service provided such prompt assistance during your fall, and that your neighbours and emergency services arrived quickly. We truly appreciate you sharing your positive experience with us. We also appreciate your feedback regarding the wrist alarm's design. Please feel free to call our Customer Service team on 0800 0121321 if you require the wrist strap to be replaced.
Kind regards,
Hilary

Valorada con 5 estrellas sobre 5

Prompt delivery

Prompt delivery, helpful to set up and when accidentally pressed button an extremely quick response.
Easy to use and also no need for landline which is really helpful

24 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Thank you for your positive feedback - we're glad to hear you find our service reliable and effective.

Charlie

Valorada con 5 estrellas sobre 5

Very caring

Very caring, very understanding, very reliable and always there

7 de julio de 2026
Logotipo de Personal Alarms from Age UK Trading

Respuesta de Personal Alarms from Age UK Trading

Hi Jayne,

Thank you for your kind words - we value the positive feedback!

Charlie

Valorada con 5 estrellas sobre 5

Reliable help when needed

I have had a fall when I broke my hip when I was in the garden. The paramedics were sent to me. When I fell at home I had a quick response and key holder was soon with me. I rate this as good help.

21 de junio de 2026
Logotipo de Personal Alarms from Age UK Trading

Respuesta de Personal Alarms from Age UK Trading

Dear Celia,

We're glad to hear you felt supported and reassured by our service in your time of need. Thank you for the positive feedback.

Charlie

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