Peruvian Connection Opiniones 

Trotz mehrfacher Telefonate und E'Mails wird die Rückzahlung verschleppt, Bezahlen muss man aber gleich. Ich bewerte das als Betrug

I was very happy with the outcome of a return when I contacted the CEO of Peruvian connection who resolved the refund almost immediately. She was a truly lovely lady and was keen to help.

I’m dismayed But I had to phone repeatedly to make a return, and then I’ve had no acknowledgement or refund for an expensive dress that was part of a bigger order. but I had to phone repeatedly to make a return, and then I’ve had no acknowledgement or refund for an expensive dress that was part of a bigger order.
I’ve always found the quality of Peruvian connection to be excellent and have been prepared to put up with delayed orders in the past, but I Really question if I will order again

Here is a fair review of my awful experience with this company
I had been a loyal customer for around 20 years and spent quite a lot of money . Sadly, I will not be ordering from them again.
I returned goods worth around £1,700 and then spent nearly two months trying to obtain the refunds due to me. The UK sales team were always polite and reassuring, but appeared unable to resolve the delay because the refund process is handled in Kansas . Their system is completely inadequate, with delays, confusion with lots of promises but no effective resolution until I involved my bank.
Thankfully I have now received my refund thanks to my bank issuing a dispute order and chargeback.
My advice is this: only order from this company if you are prepared to protect yourself in the event that you need to return goods. Use the company’s returns portal, pay by credit card and keep every piece of evidence — emails, return labels, postal receipts, tracking information and proof of delivery. You may need all of it if you have to prove that the goods were returned and ask your bank to intervene.
Such a great shame , I used to really value this company. But I will certainly not be ordering from them again

After months of waiting for a refund on a skirt, I finally got the refund paper to send with the skirt and that was two months ago and still no refund. What a scam!
Today I get a call and another lie when the lady said it had been refunded a week ago. Nope! No refund! Don’t buy from them!

I waited 6 months for a Return Label and finally posted my parcel on 25th April and heard nothing. After waiting 2 months I e-mailed Sales yesterday. Answer came back immediately to say that it took 3-4 weeks to process. As this didn't make sense I e-mailed back to say as much and was told that they WAIT TO FILL A CONTAINER (yes, really) before shipping back to The States. Mine must have been at the bottom for weeks. I was also informed Peruvian would deduct the £8.50 from my Return! It is almost laughable - sounds criminal to me.

I have purchased a good number of dresses and tops from Peruvian Connection over the years, though the quality seems to have declined.
I recently ordered two dresses and returned one because it was too long. The return had to be sent through FedEx, at a cost of $7.95. FedEx confirmed that the package was delivered within two days, so I reasonably expected the refund to be processed within a week or so.
Instead, more than 35 days have passed, and I still have not received the refund on my card. After 20 days, I contacted Sales and was told that my refund would be “prioritized.” Since then, I have spent a considerable amount of time following up with Peruvian Connection representatives, including Nora and Melissa, both of whom assured me that the refund had been issued. Yet no refund has appeared.
This experience has been extremely frustrating and disappointing. A return that was delivered promptly should not require weeks of follow-up and repeated assurances with no visible result. It raises serious concerns about Peruvian Connection’s refund process and customer service practices.

Still waiting for refund ! Multiple emails and calls, this company is still sending me daily emails offering me money off . Platitudes and excuses. Peruvian Collection are thieves . Do not order from them.

I took off my review on trustpilot when I received a 'reassuring 'mail from Peruvian Connection UK Sales & thought I would be refunded. It's been six months now & it's turning into a complete, nasty joke!!!
Although returning my order within the time frame for returns: I travel a lot for my work, but always keep to your return policy [& the items I returned are always spotless] Still after 6 monthd I have reveived NO refund!!!
I even wrote to you, Trust Pilot, which I never do, unless to praise. I was blocked from returning items that don’t fit me, for the value of £560, for months...
I even wrote on trust pilot, which I never do, unless to praise.
I asked for a refund,within Peruvuan Cinnectionn time frame. In February, I received a reassuring e-mail, namely: I would be refunded for these items very soon.They don't fit me & I can't wear them; they xost. £560!!! It's June 2026 and I've received NO refund at all! It's now been 6 months and is beyond belief & unbelievable!!
I sincerely doubt, in fact, I'm sure of it, (in any country in the world),
if you're buying on the Internet, customers' rights dictate that you wait to a maximum of 16 days to be refunded. 6 months is way beyond!!!Your lies are sickening. Let me know when I'm refund will happen. Carolr Pinfield

After being blocked for months, to even be able to return expensive clothes, that absolutely don’t fit me: you would think that I would be given priority for my returns. But no!!!

Can you update me on the status of my return? Can you make it happen swiftly?

Regards
Carole Pinfield

In February, I received a reassuring e-mail, namely: I would be refunded for these items I can't wear. It's June 2026 and I've received NO refund at all! It's now been 6 months and is beyond belief & unbelievable!!

I sincerely doubt, in fact, I'm sure of it, (in any country in the world),
if you're buying on the Internet, customers' rights dictate that you wait to a maximum of 16 days to be refunded. 6 months is way beyond!!!

After being blocked for months, to even be able to return expensive clothes, that absolutely don’t fit me: you would think that I would be given priority for my returns. But no!!!

Can you update me on the status of my return? Can you make it happen swiftly?

Regards
Carole Pinfield
L

Truly terrible company. Quality is awful and you will never get a refund for valid return. Do not order from them!

I tried to return two items last year and kept emailing on a regular basis. The problem being that it is impossible to obtain a Free Return Label. I was told to return to a holding place in the UK and then the items would be passed on to America where they will be sorting out Refunds. I would think by now there must be a queue waiting for Refunds. I paid £14 Special Delivery to return to the UK holding place but the value of the items was enough to warrant the Insurance on the contents. It was worth the £14 since today my Refund was paid to my PayPal Account. Special Delivery enables you to see when they've signed that they have received the return. Obtain the address of the holding Warehouse because they paid the postage to America. After months I felt the £14 was worth spending for peace of mind.

I have been a customer of Peruvian Connection for 20 years and received good service during that time. My recent order delivered 23 March 2026 was unsuitable, inferior fabric and poor fit.

Immediately started the online returns process, only to be told the label printing function was down. I’m still. waiting. Tried the phone numbers as given on website and these are unavailable. Any ideas on how to start legal action welcome.

I am furious with myself. I should have read the reviews before I bought from this company. I bought a badly designed yet expensive jacket in November and I too am getting the same incomprehensible garbage about systems problems. They are now not answering my emails at all despite their promise made weeks ago that the system should by up and running soon. AVOID. I am now going to raise it with Your Money Matters in The Times. I will also write to You and Yours on Radio 4. I am not on 'X' but if anyone else reading this and suffering too please write a poor review there - apparently it does shame them into action. I cannot afford to lose hundreds of pounds and I am gutted. ****DO NOT BUY FROM THIS COMPANY ****

I have been a valued customer for over 20 years but I will never purchase from this company again. I tried to raise a return over 7 weeks ago and the company said that their returns portal was down and would inform me as soon as it was up and running. I have emailed 3 times and spoken to Peruvian Connection twice and they keep telling me the problem is not fixed yet. They refuse to refund until they have received the goods. I just do not believe in 2025/26 that they can't get this fixed. All I can say is they must have huge backlog of returns but they don't seem to be in a hurry to fix the problem....thats of course this is the truth !!!!!

Many points deducted. I bought a knitted coat worth €600, but unfortunately, it kept stretching while I was wearing it and now reaches my ankles. They only offered me a €25 store voucher as compensation. For a coat I won't be able to wear much longer because it's likely to continue stretching, this is not a fair compensation for me as a customer. Points are also deducted for this poor online shop, which doesn't display up-to-date information.

Ich warte nach Bestätigung des Eingangs der Retoure seit Juni 2025 auf die Rückerstattung von rund 360 Euro.

I place a $179 pair of leather gloves in my cart and when I went to check out I discovered that Peruvian Connection's shipping policy is based on how much you spend, not a flat rate. It is only when one reaches $350 that shipping is free. Until you reach that threshold, you pay additional charges the more you spend.To me, companies that do this, penalize people for spending more money. In this case, the gloves would ship at $16.95. I called the company to express my thoughts on this policy, but felt I was met w/indifference. I promptly emptied my cart and removed myself from their mailing list. I am done shopping here. That Decades coat I've been eyeing for some time will just be a memory. Good bye, Peruvian Connection.

I ordered a dress four months ago. It wasn’t suitable so I returned it for a refund. I have never received a refund, despite calling Peruvian Connection three times. The dress was £250, so not an insubstantial amount. They have received the dress back but just don’t seem to be able to return my money to me. It’s a shame, as I have ordered from this company before.
I would strongly recommend that you do not order from Peruvian Connection, unless you want to loose your money.

I've been waiting over 10 weeks now for a significant refund for item they've confirmed they've received back. Evasive and no confirmation of when I'll actually receive my money back. I don't want to hear any more excuses about a systems upgrade causing repayment delays. I have reported this company's misconduct to the FTC and the to Trading Standards in the UK. Perhaps they can stop others being ripped off.

BUYER BEWARE! THIS COMPANY WILL DEFRAUD YOU. I ordered two items from this company and they were too large and it took months and many phone calls and emails to try to get a refund. I finally sent them the draft of a small claims court complaint, and they sent me a letter of promising me they would settle it. That of course, was just another lie. They finally, after four months, refunded my card for far less than what I paid to purchase the product, and far less than what I claimed in my small claims demand letter. I buy a lot of products online and I HAVE NEVER IN MY LIFE DONE BUSINESS WITH SUCH A DISHONEST DECEPTIVE COMPANY. AVOID THEM AT ALL COST. The company is showing serious signs of filing bankruptcy.
They are a small company working out of a barn in Tonganoxie, Kansas. There representatives are aggressively dishonest and rude.