They charged my credit card but never shipped my product. Their phone number for service is disconnected. Dont buy from them. They will not address your problems.
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Consulta las opiniones de los clientes
I ordered the Giant Strategy Stacking Game and the Giant Tower Stacking Game, but instead of receiving the giant versions I paid for, I was sent the small versions of both games. I contacted cu... Ver más
I started my interest in pet joy products for my girlfriend's 14 year old Labrador. I ended up getting the hip and joint for him, the Balance probiotics for her 3 year old lab mix and the Thrive vitam... Ver más
i ordered two giant color stack games, which took 1 month to receive, when received they sent me two small games that should cost less than 40.00. I paid 112.00 for two giant stack games. They gave me... Ver más
Información sobre la empresa
Escrito por la empresa
Pets are happy! It's our mission to help you keep them that way!
Información de contacto
31416 Agoura Rd, Suite 100, 91361, Westlake Village, Estados Unidos
- 888-344-8974
- care@petjoy.com
- petjoy.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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PetJoy.com Ordering
I was about to place a first time online order for PetJoy's advanced multi-vitamin soft chew for dogs. But before doing so, I decided to check for online customer reviews (& was surprised to find no reviews on trustpilot.com). Since I never did business with this company. Several other review sites had a significant higher percentage of only one & two star ratings, which was concerning. They were mostly based on either never receiving the product, receiving the wrong product, or being placed on automatic monthly renewal orderings that they never authorized nor knew anything about. They kept getting monthly shipments & billings even after contacting customer service to immediately cancel auto renewal. But by the time they started getting additional shipments, it was too late to cancel what they had already received and/or was already on its way to them.
After carefully reading PetJoy's very lengthy & heavily legally worded Terms & Conditions, it became immediately clear to me that they had included so many legal disclaimers & self-limiting liability clauses that basically stripped or waived their customers of all their usual legal consumer rights & placed them at a huge disadvantage in case of any legal disputes. First, they state that their effective date is shown as JULY 2018, which is nearly THREE YEARS OLD. That means their terms & conditions have not been reviewed, revised nor updated in almost 3 years. So it most likely hasn't incorporate any new court decisions plus state & federal govt. consumer protection laws & regulations that have been enacted since July 2018 to enhance our consumer rights. Furthermore, I found several major factual differences between the more favorable statements contained in the body of the website's text that were changed to much more restrictive statements buried in their lengthy Terms & Conditions. Since advertisers know most people won't take the time to read and/or can't understand the lengthy legal terms their lawyers purposely use to confuse, limit or eliminate the consumers' legal rights. Plus consumers are forced to click on having read & agreed to their Terms (& often Privacy Policy) BEFORE they can place an order. Once you click on "I agree" or "I accept" before being able to place an order, you have executed a legally binding contract (whether or not you know it). And, during any dispute, the more restrictive terms & conditions will legally prevail rather than the more favorable terms you read in the body of the advertisement that originally enticed you to order. It's the old "Bait & Switch" scam.

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