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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, ex... Ver más

Valorada con 5 estrellas sobre 5

I had a problem with my last order it arrived damaged from the shipping. PetsFella responded to my emails and replaced the damaged goods promptly. This is the best parrot supply store I have purchase... Ver más

Valorada con 5 estrellas sobre 5

From the moment I called to inquire about their products, Matt from the Petsfella Customer Service department was able to assist me with my inquiry and my order which arrived 24hrs later. He even of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Petsfella is one of the best parrot companies around in Canada! Fast shipping quick response times when looking for items that are out of stock Lago the quaker gets his pellets and some toys from here... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

Petsfella is a Canada based online specialty bird supply store. We are dedicated in providing premium quality and professionally designed bird cage, parrot cage, parrot stand, bird toy, and other bird accessories with competitive prices.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent fast service as always

I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, excellent packaging.

19 de marzo de 2026
Valorada con 5 estrellas sobre 5

Damaged Goods

I had a problem with my last order it arrived damaged from the shipping. PetsFella responded to my emails and replaced the damaged goods promptly.
This is the best parrot supply store I have purchased from. I couldn’t be happier.

17 de enero de 2026
Valorada con 4 estrellas sobre 5

Company worked to correct missing order

What really went wrong is you sent this before I've received my shipment.

Now, I probably blame the Canadian postal workers Union, not you guys, but I gotta be honest. Still waiting. You probably should have used Purolator. It's not actually much more expensive, anyway.

Edit: 11 days later, it has been returned to sender. Delivery was never attempted. Now what? Do you try to send it again? Or give me a refund?

Edit: while the initial experience was inconvenient, I'll give credit where it's due. They worked with me EU correct it.

I've updated the rating as appropriate. Thank you.

10 de noviembre de 2025
Logotipo de Petsfella

Respuesta de Petsfella

Hi Jeff,

Thank you very much for sharing your feedback. I’m very sorry to hear that the delivery took longer than expected and that this caused inconvenience.

Since we offer free shipping, we need to select the most cost-effective carrier to keep prices affordable for our customers. In this case, the order was shipped with Canada Post, which can sometimes take a little longer than couriers like Purolator.

That said, we truly value your experience, and your comment is important to us. We will review our shipping methods and do our best to avoid using Canada Post for future orders whenever possible to ensure faster delivery.

Thank you again for your feedback, and please feel free to reach out if there is anything else we can assist you with.

Petsfella Team


Edit: Just a update, the replacement food was sent and well delivered.

Valorada con 5 estrellas sobre 5

I needed these specific bird perches…

I needed these specific bird perches for my bird cage and they are so long I literally couldn't find them anywhere. I bought the cage I have 12 years ago but I came across this site and they had them! The exact perches that came with my cage when I bought the cage. I never thought I'd be able to find them. They were priced very well as well. So happy with the whole process.

16 de agosto de 2025
Valorada con 5 estrellas sobre 5

Thank You, Petsfella

I was so glad that I could order these Hari 5W LED Daylight Avian Bulbs directly from Canada. They are no longer available here in the U.S. Petsfella shipped it out fast and I was surprised they were delivered within days of having put my order in. Many thanks from this customer.

17 de junio de 2025

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