Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Consulta las opiniones de los clientes
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver más
La empresa ha respondido
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver más
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Ver más
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Información sobre la empresa
Escrito por la empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Información de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Excelente
396 opiniones
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Respuesta de Petshop Direct
Thank you for making our day with your lovely feedback! We’re thrilled to have you as a customer and look forward to serving you again soon. Have a wonderful week, the Petshop Direct Team.
Great thank you
6 de diciembre de 2025
Respuesta de Petshop Direct
Thank you for the wonderful 5-star rating! We are so happy to have met your expectations. Best wishes from the Petshop Direct Crew.
Great customer service
Customer service responded promptly, politely and effectively. Itemd dispatched quickly and were well packed.
1 de diciembre de 2025
Respuesta de Petshop Direct
We really appreciate you taking a moment to leave us a review. Glad you're happy with everything! Kind regards, the Petshop Direct Team.
Stitching / piping was not reflective on one (bought three)
Bought three coats however one was slightly different. On two, there was reflective piping however in the third coat, there was piping however it was not reflective like the others. Customer service emailed me, I explained that one was not as described however there was nothing they could do.
4 de noviembre de 2025
Respuesta de Petshop Direct
Thank you for bringing this to our attention, and please accept our apologies for the frustration caused. We always aim for perfect consistency across our orders, and it sounds like one coat from a different production batch accidentally slipped through.
We are genuinely sorry if our initial email response didn't offer a satisfactory solution. This does not reflect the level of service we strive to provide. We would like to look back into this communication for you and make things right, as we want you to be completely happy with all three items.
Please reach out to us directly at info@petshopdirect.co.uk with your order number, or reply to our last message, so we can arrange a replacement coat with the correct reflective piping for you as quickly as possible.
Thank you for your patience, and we look forward to sorting this out for you.
Warm regards,
The Petshop Direct Team
Respuesta de Petshop Direct
Delighted to hear your parcel arrived in perfect condition! Thank you for sharing your experience. Sent with care, your Petshop Direct Team
Item as described and delivered…
Item as described and delivered quickly. Would use again.
30 de octubre de 2025
Respuesta de Petshop Direct
Thank you for noticing our efforts! Great stock and careful packaging are top priorities for us. All the best, the Petshop Direct Team.
I ordered a dog tether for our dogs car…
I ordered a dog tether for our dogs car harness, really pleased with how quickly the item arrived, so I bought another one exactly the same for my husband’s car. I highly recommend you, thank you.
26 de septiembre de 2025
Really great service, super quick delivery, have used them time and again 😊
My orders always arrives in a couple of days as promised well packaged. I would recommend.
26 de septiembre de 2025
So convenient to have the dogs food…
So convenient to have the dogs food delivered regularly, easy to add to the order or skip a delivery if needed
30 de septiembre de 2025
Customer service was very good handling…
Customer service was very good handling a faulty product.
30 de julio de 2025
Good price for a year’s supply of flea…
Good price for a year’s supply of flea and worming treatment. Arrived on time
18 de julio de 2025
Opinión espontánea
Please improve your returns process
Order arrived, no issues with the order. However it didn't fit, so needed to return.
The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address details (that must be handwritten after printing off the form).
Please fix your returns process, at the very least include the invoice/order numbers in the package. Returned today at the Post Office, hopefully will receive my refund soon.
2 de mayo de 2025
First time I had used this website
First time I had used this website. I needed a harness for my small dog and the usual website didn’t have the colour I was after. Was very pleased with the ease of ordering from here and the quick delivery. I will not hesitate to re order anything else I need.
26 de febrero de 2025
I work with this guy many years now…
I work with this guy many years now always look after me fast service best seller!!!
26 de febrero de 2025
Great choice of good quality products
Great choice of good quality products, good prices and good brands.
Highly recommended to pet owners who want quality and value for money. Thank you.
24 de enero de 2025
Opinión espontánea
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