Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Consulta las opiniones de los clientes
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver más
La empresa ha respondido
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver más
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Información de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Excelente
396 opiniones
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On time great price
25 de junio de 2024
Respuesta de Petshop Direct
We're delighted to hear you were satisfied with our delivery time and pricing.
Kind regards
Petshop Direct Team
Respuesta de Petshop Direct
We're delighted to hear you found our ordering process easy and convenient. Your satisfaction is our top priority.
Kind regards
Petshop Direct Team
Respuesta de Petshop Direct
We're delighted to hear you were satisfied with our delivery time and product quality.
Kind regards
Petshop Direct Team
Website is easy to navigate
Website is easy to navigate, prices are good, and delivery fast...Thank you petshop direct
30 de mayo de 2024
Respuesta de Petshop Direct
Thank you Karen for your feedback. We are glad that we meet your expectations. Thank you also for choosing us and we hope to see you again.
Kind regards
Petshop Direct Team
Great harness
We have bought two of these harnesses before. Each lasting 2 years of arduous use by our dog! Would definitely recommend!
27 de mayo de 2024
Respuesta de Petshop Direct
Thank you Lynsey for your feedback. We glad that you've had a positive experience with us. We hope to welcome you again in the future!
Have a great summer ahead!
Regards
Petshop Direct Team
Respuesta de Petshop Direct
Thank you Julia for your excellent feedback! 10/10 for you as a customer from us :) Thank you for choosing Petshop Direct UK
Kind Regards
Petshop Direct Team
Excellent service
Excellent, quick service! I would definitely buy things from this store again.
26 de abril de 2024
Respuesta de Petshop Direct
Hello Melinda
It is great to have on board your testimonial. Thank you for shopping with us. Hope to see you again in the future!
Kind regards
Petshop Direct Team
Prices good
Prices good, products good, great online pet shop! A company I recommend for their prompt support and customer care. I know where to go in the future for my dog's necessities.
29 de marzo de 2024
Opinión espontánea
Respuesta de Petshop Direct
Hi Leah
Thank you for sharing your feedback. We hope to see you again at some point!
Kind regards
Petshop Direct Team
Very happy with every aspect
Very happy with every aspect, from ordering to delivery.
27 de marzo de 2024
Respuesta de Petshop Direct
Thank you Kerry for submitting your feedback. We are glad to have meet your expectation. We hope to see you again in the future! Regards Petshop Direct team
Respuesta de Petshop Direct
Thank you for your feedback Mr John. Your feedback is important for us and our community. We hope to see you again in the future!
Kind Regard
Petshop Direct Team
Respuesta de Petshop Direct
Great to have your feedback on board! Thank you for choosing Petshopdirect.co.uk
Hope to see you again!
Kind Regards
Petshop Direct Team
quality goods quick delivery
26 de febrero de 2024
Respuesta de Petshop Direct
Thank you Sian for your testimonial! We are glad to have you as a customer! Hope to see you again in the future!
Kind Regards
Petshop Direct Team
Perfect as always great products…
Perfect as always great products delivered on time thanks
24 de febrero de 2024
Respuesta de Petshop Direct
Thank you Andy Milton! Is great to have you coming back.
Hope to see you again in the future!
Kind Regards
Petshop Direct Team
The products are excellent and the size…
The products are excellent and the size guide accurate. Found exactly what I was looking for, I couldn't find what I wanted in any pet retail shop near me.
1 de febrero de 2024
Opinión espontánea
Respuesta de Petshop Direct
Hello Debra. Thank you for your feedback. We are glad that you've find what you were looking for. Always happy to help!
Kind Regards
Petshop Direct Team
Respuesta de Petshop Direct
Thank you Nick. Your feedback is important for us. Hope to see you again in the future! Always here to help!
Kind Regards
Petshop Direct Team
Antibacterial Dog Wipes
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'm still awaiting their reply. It hasn't stopped me using the product (which are antibacterial dog wipes), they are a decent size but they are not very moist and I have to make them wetter to achieve better results.
**updated 8 Feb**
After discussion with Petshop Direct, they very kindly offered replacements and am happy to report that these wipes are a lot wetter, 😀 so thank you Petshop Direct !
26 de enero de 2024
Respuesta de Petshop Direct
Follow-up Response.
We're glad to hear that the replacement wipes have resolved the issue. Thank you for your understanding and patience. We value your feedback and will continue to strive for the best possible customer experience."
Kind Regards
Petshop Direct Team
Respuesta de Petshop Direct
Thank you Chris for your feedback. We are glad to have meet your expectations. Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
High quality goods & service
The goods were really high quality and arrive before the expected date. Thanks for great service.
4 de enero de 2024
Respuesta de Petshop Direct
Hi Andy, Thank you for sharing your feedback with our community.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Excellent service and delivery great…
Excellent service and delivery great product exactly what was advertised, will certainly use them again.
5 de enero de 2024
Respuesta de Petshop Direct
Hi Scott
Great to hear your feedback and thank you for choosing Petshop Direct online.
Regards
Petshop Direct Team
Excellent product
I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks.
I was also pleased with the customer service I received. Much appreciated, thank you.
2 de enero de 2024
Respuesta de Petshop Direct
Hi Sharon
Lovely to see your feedback. Happy to be able to help you in finding the right harness for your pup.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
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