Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Consulta las opiniones de los clientes
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver más
La empresa ha respondido
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver más
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Información de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Excelente
396 opiniones
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Respuesta de Petshop Direct
Thank Elaine for sharing your feedback with us.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
I was looking for Julius K9 harnesses…
I was looking for Julius K9 harnesses for very small dogs and couldn't find them anywhere until Petshop Direct popped up, not only did they have the size, there was a variety of colours, keenly priced and despatched instantly, they arrived before expected. Excellent service.
29 de diciembre de 2023
Respuesta de Petshop Direct
Hi Barbara
Thank you for sharing your feedback. The Julius-K9 harness is indeed a good choice when it comes to harnesses.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Respuesta de Petshop Direct
Hi Candy
Thank you for your feedback. We always aim to dispatch same day for speedy deliveries.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Every dog should have one.
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was processed quickly and arrived just after Christmas.Holly and Lily give Petshop Direct 5 out of 5.
27 de diciembre de 2023
Respuesta de Petshop Direct
Hi Gillian
Great to hear your feedback onboard! Dispatching the item immediately is one of our key principle here at Petshop Direct.
Looking forward to seeing you again!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
This company were so helpful.
This company were so helpful.
Made sure we received everything on time as promised.
The products are excellent and the size guide accurate.
Will certainly use again.
Nice to be able to talk to someone and ask relevant questions.
27 de diciembre de 2023
Opinión espontánea
Respuesta de Petshop Direct
Hi Mark
When adding new products we always trying our best to add as much information as we can including sizing guides and other important details to be able to make to correct choice.
Hope to see you again in the future!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Good products but very poor returns process
I have ordered three dog coats from this company at various times in December. The coats are good quality, arrived quickly and were priced fairly.
However, the returns process is a nightmare. I had to send one coat back as it was too large, and discovered that there was no online returns facility. I had to download a form and complete by hand. The blurb asked for proof of posting to be included with the return - not possible because the coat was already securely packaged for return by the time I got to the Post Office. Also, if you sent PetShop Direct the proof of postage, how can you track it - you have no evidence you’ve sent it?
The parcel arrived with them a week ago, but I have had no acknowledgment of the return, and no refund. I tried to ring the company but the ‘phone rang out. I’ve emailed a photograph of the proof of postage to them, and am awaiting some sort of acknowledgement.
I would think twice about using the company again, especially for dog coats, which are notoriously difficult to size and often necessitate a return.
Update 23/12/23
Since writing this review I received an email from the store saying they have refunded the cost of the item, for which I am very grateful.
I have to reiterate, however, that on their return form they do request proof of postage, to quote ‘please send your postage receipt with item(s) back to us’. Maybe I misunderstood this?
I think returns could be easier if it were possible to complete an online form and receive a QR code, which both saves paper and gives the sender an online reference.
23 de diciembre de 2023
Opinión espontánea
Respuesta de Petshop Direct
Thank you Anne for your feedback. The refund has been processed already, please allow 3-5 days for funds to arrive, however the Christmas holiday might delay the process. Regarding the return form. We do not enclose a printed form to minimise printing, the return form is available online under our return section. It is not necessary to print the form and the returns only need minim information which can be written on paper. The proof of posting is not required by us and we advise clearly that retaining the receipt is for your own records. With our email response today we’ve kindly informed you that refunds during December can take longer than usual. In line with our terms & conditions refunds can take up to 14 days to complete. In your case the refund has been processed in less than 5 days.
If you have any other questions do not hesitate to contact at info@petshopdirect.co.uk
Wishing you a peaceful Christmas.
Best regards
Petshop Direct Team
Quick service what more do you want
28 de noviembre de 2023
Respuesta de Petshop Direct
Hi Anthony
Your feedback is very much appreciated!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Article was exactly what was advertised…
Article was exactly what was advertised and arrived as promised in two days.
4 de diciembre de 2023
Respuesta de Petshop Direct
Hello David
Here at Petshop Direct we have an robust dispatching system so all our customer receive their orders within or early than estimated time!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Amazing thank you so very much
30 de noviembre de 2023
Respuesta de Petshop Direct
Hi Carol
Thank you for sharing with us your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Clear description
Clear description. Good delivery time and, although not yet used, item seems good quality. Belly strap a little long for my whippet.
30 de noviembre de 2023
Respuesta de Petshop Direct
Hi Gill
Thank you for submitting your feedback! Much appreciated!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Perfect treats natural food
Delivery as expected and we are always delighted with the product (especially the dog)
28 de noviembre de 2023
Respuesta de Petshop Direct
Hi Colin
We are also delighted with your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Respuesta de Petshop Direct
Hi David
Your feedback is very important for us. Thank you for sharing your time to submit this feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
A lovely product
Arrived on time. It's a lovely coat ans a great fit for Teddy. Good quality dog coat.
27 de noviembre de 2023
Respuesta de Petshop Direct
Hi Grounds
Thank you for writing this review! Indeed the Ancol Teddy Sherpa coat is a quality jacket.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Collar
Collar just the same as photos, even the colour. goods arrived within a couple of days, very happy and would use this company again
27 de noviembre de 2023
Respuesta de Petshop Direct
Dear Customer
Thank you for sharing with us! We are glad to meet your expectations as we usually do here at Petshop Direct!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Respuesta de Petshop Direct
Hi Mrs Cook
We are thankful for your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Excellent service!
27 de noviembre de 2023
Respuesta de Petshop Direct
Hi Edwin
Thank you for letting us know! Great feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Respuesta de Petshop Direct
Thank you Mrs Towers for your testimonial. Always here to help if needed. Thank you for choosing Petshopdirect.co.uk
Kind Regard
Petshop Direct Team
Respuesta de Petshop Direct
Lovely to hear your feedback. Thank you for choosing us and hope to see you again.
Kind Regards
Petshop Direct Team
Respuesta de Petshop Direct
Hi Wendy. Thank you for letting us know. Hope to see you again in the future.
Thank you for choosing us.
Kind Regards
Petshop Direct Team
Respuesta de Petshop Direct
Thank you for your feedback.
Kind Regards
Petshop Direct Team
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