Petso Pty Ltd Opiniones 

Petso have great communication, part of an order was unavailable they informed me immediately processed and the part refund. It's one of the few places to buy Zealandia, my girl Raven loves novel proteins. Dispatch is done in a timely fashion.

Products are great and the service prompt but my delivery was left at the gate and not my front door as in the past. My drive just takes a minute and has caused me difficulty as I use a walker and it was very difficult for me to collect. This has not been a problem before, it has been perfect until now.

Product was well packed, price was super competitive and got to me super quick. Great experience, easy ordering. Thank you!

We recently had an order delivered and unfortunately one of the items became out of stock just as I ordered however I phoned and talked to a lady who got right on to the query , twice called back to update me and within 20mins it was all sorted with many apologies. This staff member did Ieverything possible to help immediately- amazing👍🐾

Very prompt delivery. My dog loves the yoghurt drops. They are a bit bigger than I thought but he still loves them. A very good price. I just found the Petso website so it is very handy.
Thank you

I’m really happy that you accommodated my preferred delivery method. It would be even better if the delivery were a little faster, but overall, I’m satisfied.

Great price for my dogs food. Saved a lot of money. Quick delivery. Very happy with the whole experience.

The dog collars I purchased are of great quality. The delivery took over a week but I suspect that was due to having the name tags made.
The only problem is the two I ordered were too big for my dogs.

Products was delivered next day.
Thanks for your prompt works!

Quick delivery and as described. Great price!

Their price was great and delivery experience was better than expected.
The order arrived the next day and the driver even delivered it after hours.
Friendly driver too.

Sent me wrong items and there is no customer service response about return and refund ! Would never order through them again.

Second time I've ordered from them and the shipping time is insane, even after they assured me it wouldn't happen again.

Delivery was quick to WA and customer service awesome. Accidentally received the wrong colour and they got back to me on the same day sending out the product in the correct colour again.

They took a long time for delivery and the shipment is missing item. 1 ordered has been split to delivery in different shipment. From Sydney to Melbourne but took more than a week to arrive. The tracking doesn’t work. They also sent me a wrong update said the item has been delivered while it’s not. I’m so disappointed. I’m trying to contact them, hopefully can sort this out.

I've been using Petso for a couple of years. They have a great selection of products that you can't get anywhere else, and I've been able to increase the variety of food my extremely fussy cats eat. For this reason, I shop with them almost every fortnight.

They have a very drop-shipping site style of pricing, which is to put a ridiculous price on every single product and then "slash it", to bloat the appearance of the discount. While they certainly can be cheaper on a lot of things, don't be fooled by this and still always shop around.

I have cancelled an order once, and needed customer service once. Their customer service exists, and it isn't terrible, but it's as though they're always surprised to have to give customer service, and so it's an awkward experience. None of the people I've spoken to speak English as a first language, so the clarification process - them repeating back to you what you've said and you repeating that's what you've said, is tedious and worrisome that we aren't going to get to the bottom of anything correctly, but better that than them not trying to get it right.

They barely have a palatability guarantee, and all return shipping is at the cost of the customer. Bigger shops pay for return shipping or tell you to keep the food that's unpalatable to pets. This is a big downside for me, because I do try new products almost every time I buy. Having said that, Petso offers single servings of most wet cat foods, unlike most other sites I use, where vastly fewer foods are offered in singles. It makes the poor palatability guarantee easier to swallow because I don't have to buy entire boxes of food to try it.

The absolute worst thing about Petso by far is their abysmal shipping times. I've waited over two weeks at times. They pack slowly - often they won't even pack for five days or more - and then I'll get an email saying Aramax has picked the parcel up, but I won't see the parcel for another seven days, so something doesn't add up in the process there. Aramax doesn't take that long to deliver to me on any other occasion, ever. I have just taken money from another budgeted area, to buy food intended for the next order I would make in a week, because I'm still waiting on the order I made eight days ago. This way, I should have the next order in about two weeks, which would be a week after I would usually order. It's ridiculous that I have to do this, and I'd abandon this store altogether if they didn't have very specific things my cats actually will eat, which no other pet shop has. You cannot rely on this store to get your parcel delivered in anything remotely considered a timely manner. Their shipping guidelines do say delivery is 5-11 days, and I can guarantee you, think 11 to 15 days as standard. It's not good enough. It must be one person in the warehouse packing because they're too cheap to hire more much needed staff.

In conclusion, only because they do sell unique items, do I continue to shop here, because the postage time is very much a frustrating issue that causes me to have to shop elsewhere in between orders a lot - outside of my budget. Most fortnights I also shop at another pet shop as well, to get other staples my cats eat, but the Petso stuff is always so far behind it causes issues having enough food for the cats. Every other online store I shop with - and there are a lot - ships within three days maximum. If Petso can't manage 11 days most times, then they will never grow their business to potential, because they refuse to get the basics right.

I really don't recommend Petso, because they're so frustrating and their pricing practices are dodgy, but if you have really fussy cats then they are pretty much the only store with anything different to offer to other stores.

Like this place. Has everything I need for my pet.

Terrible carrier service for delivery; and when package was lost, was declined a refund. A shame as if they had shown interest in their customer, they’d have kept a long term customer !

Website delivery terms and conditions states that order will be dispatched within 48 hours of receipt. It has been more than 10 days from the order date and I am yet to receive any updates!

Have zero care for customers. Shipping is terrible- they ship out whenever they feel for it, if it’s 2 weeks later they don’t really care. No notification about out of stock or delays- they just quietly disappear unless you alarm.. Like food is not needed - let’s just delay and hold customers money for as long as they can handle.. Rude customer phone support as well. So I say - not worth it..