Petso Pty Ltd Opiniones 

Recently discovered PETSO and gave them a try. Very happy with the service so far. Delivery was very quick. Products great thanks

For those cheapskates like me that like to compare prices and buy from the cheapest, dont do it. I normally purchase from Pet Circle and sometimes budget, Pet Circle in particular is a touch dearer though the delivery is far quicker and customer service is better. I recently bought from Petso, it's the Meals for Mutts and Meows brand, previously the pets have loved the stuff, though this time they won't touch the stuff. I contacted Petso regarding the quality issues and the concerns on the recalls they have had, they cant do anything because the product has been opened. I expected a more proactive response, I should of known given the adage 'you get what you pay for'. Worth a double consideration if you plan on using this site.

Discovered this website recently and was amazed at the prices compared to my usual online pet store. Put in an order on Tuesday night with various individual tins of cat food as well as some trays. I received my delivery on the Thursday of the same week with all of the items I ordered.

After buying the last dry food they were advertising I was emailed to say it was out of stock. When I asked any question they didn't answer it just responded by asking if I want a refund or exchange (no apology). Also prior to this I asked if they could match a competitors price ( they were out of stock) and would order every 5 weeks were told they don't match others if out of stock. I believe the customer service (Liz) comes across very rude. Wouldn't buy from them.

It arrived in good time but the items inside the box where in bad shape due to the fact they hadn’t used packing material to protect the glass bottles?? Good job nothing was a gift! Products were dirty but otherwise ok. Price was great. Please pad products sent with heavy and fragile items in the same box!

I purchased the PetKit Pura X Automatic Litter Box for close to $600. Despite saying that this item was in stock, after not hearing anything for a week, I contacted them and was advised they were awaiting stock. Okay. Annoying but it is what it is. I finally received a notification that the item had ‘shipped’ but no tracking was available. I waited a few days and contacted them again via Facebook. The item actually hadn’t shipped. I was told they were waiting to have their delivery person deliver the item. I was told it would come on a particular day. I waited at home all day and the item never arrived. When I contacted Petso again, I was met with the same generic response of them being sorry my expectations had not been met.
Despite the price of the item (around $100 cheaper than other places) I have requested that the order be cancelled. There is absolutely no transparency with ordering and shipping and it’s not worth the time and energy spent in trying to simply get what I ordered sent to me. Shop elsewhere.

Edit: to add: this item was finally delivered after 7pm on Easter Sunday with absolutely no warning. I was not home and had to have someone come over to move it inside. Absolutely wild.

Pet Online shoppers, please beware, not sure if I am just unlucky as there are good reviews before me, but this has been the Worse experience ever in my life. Although office lady Gabby was nice but this office is in Malaysia and warehouse is in Sydney. My order was placed on 17/02/22, did not receive order till 28/03/22 which is 5.5 weeks later. And I had to make do with without what I originally ordered. Here is small summary as too much transpired to put in full. 17/2 made order, 28/2 wrote asked where my order is, found out it was overlooked, 8/3 received order but only received 2 out of 48 cans of cat food I ordered so 46 cans missing so had to email them again. 10/3 advised they made error, but will resend. 14/3 they apologise and said they will also send SMALL GIFT for my stress. 17/3 contacted them again as still no confirmation they are sending. 18/3 they advised out of stock and if I like replacement eg. different flavour. I advised yes please. 21/3 Petso replied said they will wait see if their colleague agrees to this. 25/3 Received confirmation they have dispatched. 28th March 2022 finally received all the cans I am owed but NO SMALL GIFT as Gabby said she will send. I have a chain of 24 emails to back this up as evidence so the above is just a summary of what nightmare I have been through just by ordering Cat food online. Im from Melbourne!!

Very happy thank you. A+++ Petso is great to deal with, great price but I wish there was another way for freight because Australia Post is useless - it took nearly 10 days to get here!

Order still says order placed. So extremely disappointed in the service.

12kg bag was great price. Love the healthy everyday pets range and our dogs have only ever had this brand. Took a long time to deliver. Weeks before I received it. But will make sure I order well before I run out next time.

Poor turn around. My cat ran out of food which left me having to go to the pet shop anyway. Would not buy from you again. Delivery took far to long and communication was poor

Rocky loves his Mt Fuji cat box and its so cute

I really like the cat litter from Petso, it’s a good price. The only thing I could suggest is getting the package to us a bit quicker. It does seem to take a while. Other than that it’s excellent.

Great price and super fast delivery on the weekend! Definitely will shop with you guys again

Order cancellation process is not clear and fast enough to cancel an order if one changes his or her mind after shopping. I wrote to customer service team the same day I made the purchase but at the end, after 3 days, they replied to me that they cannot stop the order and the products are already shipped.

They made the order cancellation difficult without any automation on the website. Even though I wrote to the customer service team quick enough, the response and result are very disappointed so I will not shop on Petso again.

Best price, prompt & efficient delivery will definitely be reordering from this company.