EXCELLENT. I would definitely repeat order with them. Clear communication with customer service, which is also very helpful if you are unsure with carrier sizes or best option for travelling. The qu... Ver más
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Consulta las opiniones de los clientes
Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Ver más
La empresa ha respondido
We were looking for a buggy for our two aging chihuahuas. There was a large choice of quality pushchairs for various types of use. The one we chose is perfect and we bought the mattress to go inside.... Ver más
We bought the Innopet Comfort AIR ECO | All-Terrain Dog & Pet Stroller for our 10yr frenchie who has IVDD bit still loves going on the beach and in the sea when he can. It is absolutely amazing and... Ver más
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Información sobre la empresa
- Tienda de animales
- también en la categoría
- Tienda de suministros para mascotas
Escrito por la empresa
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Información de contacto
128 City Road, EC1V 2NX, London, Reino Unido
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
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Fantastic service
Fantastic service - they went out of their way to find us a solution and then in having the package shipped to us. Cannot speak highly enough of them.

Respuesta de petsownus.co.uk
Fabulous company
What can I say , a fantastic company that has brilliant old fashioned customer care …where they go above and beyond to help you . I purchased the Innopet Monaco buggy as an upgrade from my former buggy but unfortunately there was a manufacters fault with it , which was no fault of Pets Own Us . I contacted them and to be honest was concerned how they would respond. They were absolutely fantastic!! I dealt with Patrick who was so incredibly helpful ,polite and professional. He arranged for the buggy to be collected from my home with no cost to myself , and I decided to replace it with the Innopet avenue and a refund of the difference. I received my new replacement buggy the next day after the other was collected and a couple of days later my refund was received.
I would advise anybody to use this company as they truly are fantastic….thank you Pets Own Us for everything and a special shout out to Patrick for all your help.

Respuesta de petsownus.co.uk
Fantastic company to deal with
Fantastic company to deal with, amazing customer service and although we didn’t end up finding the right coat for our dog, they answered questions, were really helpful and so easy to communicate with to try and get the right size.
Definitely use them again for anything doggo related

Respuesta de petsownus.co.uk
Very fast delivery
Very fast delivery, excellent customer service. Both my girls love the pet stroller. Very easy to assemble and looks great.
Order was received in good time.
The item we ordered was out of stock so…
The item we ordered was out of stock so free upgrade was sent which was more expensive at no extra cost .
very responsive and helpful…
very responsive and helpful communication, I feel reassured that should I have any issues in the future that pets own us will be supportive. Great range of quality buggies for pets. I am really pleased with mine
innopet buggy
Ordered an innopet buggy up to 25kg. It was delivered within 48 hours and is a great product our dog (13kg cocker spaniel) loves it.
The hood height could do with been a bit taller as she has to lie down when its raining due to the lack of height but apart from that its perfect.
Competitive prices in fact the best and…
Competitive prices in fact the best and free delivery with a discount 🤩
Fast delivery
Fantastic communication
Fantastic communication, helpfulness, and interest in the customer. A fair approach and quick handling of the request. I give 6 stars out of 5, thank you.
Fast delivery
Fast delivery. Easy to track the parcel . The Item is exactly what you see in the pictures.
Was seeking to replace my rain cover as…
Was seeking to replace my rain cover as it was damaged After a number of years. I contacted the live help and got an immediate response and order sorted . Super helpful and within a few days had a new cover . I bought my sporty innopet here too . This company is is excellent - thank you pets own us
Delighted with the dog pushchair + speedy delivery
Absolutely delighted with my Innopet Allure dog pushchair. It's perfect for my elderly Westie cross - he can't walk far due to arthritis etc but the pushchair enables us both to make the most of our walks. The pushchair is very easy to assemble, smooth and lightweight to push, and folds up nicely for fitting into the car boot. Pleased with my purchase and very speedy delivery too.
BEBEROAD 3 in 1 Pro
Really sturdy product and very easy to use. Also the customer service was fantastic- very quick to respond to my queries and extremely helpful.
Excellent company good informative…
Excellent company good informative website. My order was processed quickly and arrived promptly. My old Chihuahuas loves it in his pram out walking he thinks he's Ben Hur! With my pram i can take out all the dogs together and not leave the old boy at home

Respuesta de petsownus.co.uk
Absolutely great service
Absolutely great service. Ordered the stroller on Saturday and it arrived on Tuesday. Very happy with the product and the service I received.

Respuesta de petsownus.co.uk

Respuesta de petsownus.co.uk
Missing item found and sent quickly
Ordered two items. A buggy and grooming table. Buggy arrived, but no table.
Patrick said It should have been in the same package, but logged a query with their warehouse to look into this. It was found to be a warehouse error and the table was sent express and arrived two days later.
No fuss, just great customer service.

Respuesta de petsownus.co.uk
Great customer service
Fantastic company with great customer service. Our product arrived super quickly and the process was well communicated throughout.
Highly recommend!

Respuesta de petsownus.co.uk
Great products and really helpful…
Great products and really helpful customer service

Respuesta de petsownus.co.uk
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