petsownus.co.uk Opiniones 

180
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

EXCELLENT. I would definitely repeat order with them. Clear communication with customer service, which is also very helpful if you are unsure with carrier sizes or best option for travelling. The qu... Ver más

Valorada con 5 estrellas sobre 5

Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for a buggy for our two aging chihuahuas. There was a large choice of quality pushchairs for various types of use. The one we chose is perfect and we bought the mattress to go inside.... Ver más

Valorada con 5 estrellas sobre 5

We bought the Innopet Comfort AIR ECO | All-Terrain Dog & Pet Stroller for our 10yr frenchie who has IVDD bit still loves going on the beach and in the sea when he can. It is absolutely amazing and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales
  2. también en la categoría
  3. Tienda de suministros para mascotas

Escrito por la empresa

Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(180)

106 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service - they went out of their way to find us a solution and then in having the package shipped to us. Cannot speak highly enough of them.

4 de marzo de 2026
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Respuesta de petsownus.co.uk

Cheers Simon glad we can be of help

Valorada con 5 estrellas sobre 5

Fabulous company

What can I say , a fantastic company that has brilliant old fashioned customer care …where they go above and beyond to help you . I purchased the Innopet Monaco buggy as an upgrade from my former buggy but unfortunately there was a manufacters fault with it , which was no fault of Pets Own Us . I contacted them and to be honest was concerned how they would respond. They were absolutely fantastic!! I dealt with Patrick who was so incredibly helpful ,polite and professional. He arranged for the buggy to be collected from my home with no cost to myself , and I decided to replace it with the Innopet avenue and a refund of the difference. I received my new replacement buggy the next day after the other was collected and a couple of days later my refund was received.
I would advise anybody to use this company as they truly are fantastic….thank you Pets Own Us for everything and a special shout out to Patrick for all your help.

9 de marzo de 2026
Opinión espontánea
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Respuesta de petsownus.co.uk

Hi Linda, Thank you very much for taking the time to write this review. It means a lot, and i'm very happy we could help :D

Valorada con 5 estrellas sobre 5

Fantastic company to deal with

Fantastic company to deal with, amazing customer service and although we didn’t end up finding the right coat for our dog, they answered questions, were really helpful and so easy to communicate with to try and get the right size.
Definitely use them again for anything doggo related

11 de febrero de 2026
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Respuesta de petsownus.co.uk

Hey Gavin thank you for this feedback much appreciated

Valorada con 5 estrellas sobre 5

Very fast delivery

Very fast delivery, excellent customer service. Both my girls love the pet stroller. Very easy to assemble and looks great.

6 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

innopet buggy

Ordered an innopet buggy up to 25kg. It was delivered within 48 hours and is a great product our dog (13kg cocker spaniel) loves it.
The hood height could do with been a bit taller as she has to lie down when its raining due to the lack of height but apart from that its perfect.

20 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic communication

Fantastic communication, helpfulness, and interest in the customer. A fair approach and quick handling of the request. I give 6 stars out of 5, thank you.

30 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was seeking to replace my rain cover as…

Was seeking to replace my rain cover as it was damaged After a number of years. I contacted the live help and got an immediate response and order sorted . Super helpful and within a few days had a new cover . I bought my sporty innopet here too . This company is is excellent - thank you pets own us

28 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted with the dog pushchair + speedy delivery

Absolutely delighted with my Innopet Allure dog pushchair. It's perfect for my elderly Westie cross - he can't walk far due to arthritis etc but the pushchair enables us both to make the most of our walks. The pushchair is very easy to assemble, smooth and lightweight to push, and folds up nicely for fitting into the car boot. Pleased with my purchase and very speedy delivery too.

2 de enero de 2026
Valorada con 5 estrellas sobre 5

BEBEROAD 3 in 1 Pro

Really sturdy product and very easy to use. Also the customer service was fantastic- very quick to respond to my queries and extremely helpful.

20 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Excellent company good informative…

Excellent company good informative website. My order was processed quickly and arrived promptly. My old Chihuahuas loves it in his pram out walking he thinks he's Ben Hur! With my pram i can take out all the dogs together and not leave the old boy at home

6 de diciembre de 2025
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Respuesta de petsownus.co.uk

Thank you for your review :D im glad to hear the old boys getting out! haha

Valorada con 5 estrellas sobre 5

Absolutely great service

Absolutely great service. Ordered the stroller on Saturday and it arrived on Tuesday. Very happy with the product and the service I received.

6 de diciembre de 2025
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Respuesta de petsownus.co.uk

This is great to hear! thank you for choosing Pets Own Us

Valorada con 5 estrellas sobre 5

Missing item found and sent quickly

Ordered two items. A buggy and grooming table. Buggy arrived, but no table.
Patrick said It should have been in the same package, but logged a query with their warehouse to look into this. It was found to be a warehouse error and the table was sent express and arrived two days later.
No fuss, just great customer service.

24 de noviembre de 2025
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Respuesta de petsownus.co.uk

Thank you we appreciate your review and glad we could get sorted

Valorada con 5 estrellas sobre 5

Great customer service

Fantastic company with great customer service. Our product arrived super quickly and the process was well communicated throughout.

Highly recommend!

12 de diciembre de 2025
Opinión espontánea
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Respuesta de petsownus.co.uk

Thank you for the kind words Sayed glad you had a good experience

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