The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... Ver más

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Consulta las opiniones de los clientes
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most... Ver más
Matt , customer advisor He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward wit... Ver más
As Executor for a friends will this has been a difficult time especially ensuring outstanding bills etc will be paid when funds available. Phillips and Cohen have been consistently helpful - a great... Ver más
Información sobre la empresa
Escrito por la empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Información de contacto
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Bereavement
Very informative and understanding.
Explained everything clearly.
The representative was kind and helpful…
The representative was kind and helpful and we agreed a way forward suitable to us both.
Matthew was kind
Matthew was kind, honest and sincere in his heartfelt condolences, Matthew was also very helpful.
The only reason it was not a 5 is nothing to do with Matthew, I had to tell e-on next 3 or 4 times that my father had passed, and they still kept chasing and harassing my dad!
Deceased wife
The agent l spoke with was very professional and very sympathetic, he is a credit to your company.
Professional
Professional, patient and friendly. Very natural and relaxed, informed and helpful.
Customer service 100%
I spoke to a lady called Donna. She was fantastic. It was refreshing to deal with someone who was professional yet cared for the customer.
Scamming for information
Our tenants received a letter from this Company saying I was dead and owed money to a Utility Company. The property is owned by husband and I have never had a Utility Bill at that address nor have I ever lived at that address.
There is however a legal family dispute with a sibling who is desperate to locate me. For various reasons its likely they are acting for this family member.
Basically they were scamming for information.
I am very much alive and well and living abroad.

Respuesta de Phillips & Cohen Associates (UK) Ltd.
I spoke to a very pleasant and…knowledgable man
I spoke to a very pleasant and knowledgable man who done his best to pug me at ease ,very helpful
The lady that I spoke to was so helpful…
The lady that I spoke to was so helpful and sympathetic,i rang as my f.i.l has passed away,it was a pleasure to speak to someone who was so understanding,many thanks
Very helpful and calm in what is always…
Very helpful and calm in what is always a difficult situation
I spike with Donna today so very kind…
I spike with Donna today so very kind understanding and knowledgeable and very helpful
Really helpful
Really helpful on the phone, lovely agent that showed care and compassion and an easy process to get things sorted.
The agent was very supportive and understanding
The agent was very supportive and understanding.
Excellent
The gentleman I dealt with was very compassionate and professional. They were very helpful and explained everything clearly. Would highly recommend them as a company
The chap arrived on time
The chap arrived on time. Was polite. Chatted about the event leading to the damage. Inspected and told us the process of things he would clarify and then get back to me
Your representative Mac was patient , underrstanding & helpful
Your representative was very patient, understanding & helpful
The service they provided was friendly and considerate
The service they provided was friendly and very considerate that resulted in a very nice customer experience. As the interaction circumstances was in handling a bereavement related concern, their approach was respectful and empathetic, which was greatly appreciated.
Spoke to Lilly this morning and she was…
Spoke to Lilly this morning and she was absolutely so professional and helpful. She comforted me whilst I had a small cry talking about the recent passing of my husband.
Lilly was so wonderful to speak to and could have spoke to her all day.
Lovely lady and and asset Phillips & Cohen.
I have recently lost my husband and it…
I have recently lost my husband and it has been overwhelming closing accounts with various different companies. This lady phoned me and took care of it very quickly and professionally for me.
I have found it very difficult making the phone calls myself qnd explaining that he has died. She already knew- so I didn't have to go through that at all and I am extremely grateful.
Very helpful
Very helpful, very sympathetic and very pleasant to talk to. Made me feel at ease from the start of our conversation.
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